Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 323.788.2221 abc@xyz.com

Leasing Operations New Home Sales Market Analysis

Consultative Sales Client Relations Strategic Planning

         Bilingual (English and Portuguese) professional offering more than 12 years real estate sales experience including comparative market analysis, client acquisition, relationship management, and marketing.

         Consummate strengths throughout the complete sales cycle (cold calling, lead generation, negotiating, qualifying, closing, and customer/prospect follow-up).

         Deadline-focused, creative, and success-oriented with outstanding interpersonal, organizational, presentation, and closing skills.

         Able to establish and maintain highly collaborative relationships with real estate agents, buyers, sellers, lenders, and attorneys.

         Adept throughout full range of property management operations including financial administration, marketing, leasing agreements, collections, and building/unit maintenance.

         Successfully optimize resident relations through exceptional listening and problem-solving skills.

         Fiercely committed to achieving goals for revenue, profit, occupancy levels, and customer satisfaction.

UDR - United Dominion Realty, San Diego, April 2016 to Present

Leasing Consultant - Strata

         Steer daily leasing operations by coordinating marketing and advertising strategies, scheduling appointments, and performing diligent follow-up.

         Prepare and process proper documentation for notice to vacate and respond to resident issues encompassing noise disturbances, curb appeal concerns, amended leases, and maintenance requests.

         Consistently maintain occupancy at 96%+ and fuel outstanding levels of resident retention.

         Achieve average conversion from phone inquiries and foot traffic to leasing of 92%.

NES - New Equity Standards, Beverly Hills, CA, 2014 to 2015

Community Director - Blue Beverly Hills

         Helmed all facets of property management operations for Blue Beverly Hills community including leasing, maintenance, expense control, budget administration, revenue growth, resident relations, and reporting.

         Supervised all property construction projects to ensure alignment with corporate standards, quality guidelines, and regulatory criteria associated with safety and environmental compliance.

         Prepared weekly reports to track and analyze traffic, trends, competitive activity, comparative pricing, budget adherence, and capital projects.

         Fostered, nurtured, and maintained high-quality relationships with residents to maximize retention.

KELLER WILLIAMS, Beverly Hills, CA, 2014 to 2015

Realtor

         Spearheaded full-scope real estate sales from generating leads and orchestrating marketing efforts, to networking within community and negotiating contracts.

         Established and managed pipeline of sales leads from Studio City to Santa Monica.

         Negotiated and successfully closed several transactions for homes with average values of $4M.

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EQUITY RESIDENTIAL, LLC, Los Angeles, CA, 2002 to 2013

Leasing Consultant

         Conducted full leasing process from introduction to community and its benefits, to ongoing communications with residents throughout tenancy.

         Monitored rental activity and maintained in-depth knowledge of local market to optimize onsite marketing efforts.

         Recognized with regional award for high conversion of leads through email marketing.

         Consistently ranked as top performer in total leases obtained and resident retention rates.

BAINBRIDGE COMPANIES, LLC, West Palm Beach, FL, 2010 to 2012

Leasing Consultant

         Proficiently managed complete spectrum of apartment leasing functions for 444 units across 28 buildings spanning 37 acres; inspected apartments for readiness, provided tours to prospective tenants, provided rental quotes and other information, collected rent, and processed renewals for current tenants

         Consistently obtained most leases per month among all leasing consultants, including a 17-lease month, by delivering great service and diligently following up on leads

         Earned frequent referrals from satisfied residents and achieved perfect secret shopper scores

HARRINGTON PHILLIPS, Beverly Hills, CA, 2009 to 2012

Sales Agent and Loan Officer

         Demonstrated exemplary skill set in commercial/residential lending and home sales, seamlessly cooperating with colleagues and third‐parties to achieve on‐time closings

         Assessed clients needs and preferences, showed appropriate properties, and efficiently managed the mortgage life cycle

         Employed account management approach to marketing to Beverly Hills and surrounding areas

CENTURY 21, Los Angeles, CA, 2007 to 2009

Realtor

         Utilized direct marketing techniques, including mailings and calling campaigns to generate high levels of attendance at open houses

         Expanded my network of leads by introducing myself to target neighborhoods and joining relevant associations

         Maintained high customer service by identifying and focusing on clients needs

EAST WEST BANK, Torrance, CA, 2006 to 2009

Commercial Real Estate Loan Coordinator

         Coordinated and processed $10M+ in monthly loan volume from application to closing.

         Meticulously prepared credit / Building Industry Credit Association reports, proposal letters, commercial credit reports, and other documentation required to close loans.

         Applied strong interpersonal skills to facilitate unified efforts among borrowers, brokers, vendors, title, and escrow to expedite closings.

Licensed in Real Estate Sales, State of California

MRI Property Management, Lead2Lease, RealPage, RentSentinel, Pivotal. Propidex, Microsoft Office