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Yyyyyy x. yyyyyy

27738 West Drake Dr. #0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx

Driven, focused, and knowledgeable Strategic Leader with 15+ years of experience and a proven ability to lead others and oversee daily operations within fast-paced environments. Experienced in managing cross-functional teams, leading large-scale operational projects, and creating internal standard operating procedures. Highly adept in improving operational efficiency levels in addition to maintaining strong communication with others.


Key Competencies

Operations Management Sales/Business Development Strategy Development Customer Retention

Process Improvement Program Management Team Leadership Budget Development

Policy/Procedure Development Facilities Management Complex Problem Solving


Professional Experience

Palos Heights Parks & Recreation, Palos Heights, IL June 2011-October 2017

Program Manager

  Directed day to day program logistics within a fast-paced environment with a focus on increasing productivity and operational efficiency

  Supervised a team of over 100 full and part time team members which required providing individualized coaching/feedback in addition to handling employee relations issues

  Designed and implemented standardized operating procedures, managed annual budget items, oversaw program marketing, and managed social media marketing logistics

  Instrumental in the maintaining rapport with internal city departments, devised recreation programming calendars, and addressed community member concerns

  Successfully obtained a grant valued at $2,000 for a new after-school program in addition to leading the execution of a referendum which passed by 64% and resulted in the renovation of the community recreation center

  Reviewed and streamlined current department processes which improved productivity and created a department safety manual which improved annual audit score


Channahon Park District, Channahon, IL September 2005-June 2011

Facility Manager

  Managed recreational facilities within the community which required overseeing daily logistics related to sales, customer retention, and staff management

  Implemented comprehensive strategies focused on improving metrics, diffused escalated customer service situations, and consistently evaluated departmental performance

  Successfully increased aquatic revenue by 31% in 5 years, implemented aquatic programs for over 1,200 participants, and increased fitness center revenue by 54%


Additional Professional Experience Includes: Recreation Supervisor, Channahon Park District (2003-2005) and Athletic Supervisor, Frankfort Park District (1999-2003)


Bachelor of Science, Sports, Health, Leisure, and Physical Studies

Emphasis in Community and Commercial Recreation

The University of Iowa, Iowa City, IA

Yyyyyy x. yyyyyy

27738 West Drake Dr. #0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx





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I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include a strong background in operations management/leadership roles with experience in overseeing large-scale programs, building strong relationships with community members, and improving internal productivity/efficiency metrics. In addition, I have strong experience in interacting positively with internal/external teams, analyzing and solving complex operational issues, and generating innovative program content.


To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background which includes a Bachelor of Science in Sports, Health, Leisure, and Physical Studies.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy



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