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Profile of Qualifications
Experienced administrative professional with 8+ years of experience within high-stress environments with a strong background in overseeing administrative and customer service operations in medical environments. Experienced in maintaining customer satisfaction levels, overseeing front desk operations, and assisting with physical therapy/rehabilitation treatment plans. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.
Key Areas of Expertise
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Administrative Support Customer Service Complex Data Analysis Inventory Management |
Team Leadership Rehabilitation Services Medical Industry Physical Therapy Best Practices |
Process Improvement Database Management Complex Problem Solving Calendar Management
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Professional Synopsis
West Houston Medical Center, Houston, TX, August 2012-Present
Department Sr. Secretary/Rehab Technician
- Directly manage a variety of operational and administrative functions within a fast-paced environment with a focus on increasing productivity and efficiency
- Successfully facilitate day-to-day front desk logistics, collect patient insurance and financial information, maintain financial records, and assist Billers with rejection/returned claims
- Obtained patient vital signs and escorted them to assigned rooms, monitor and order office supplies as needed, and play a lead role in large-scale meetings
- Manage Physician schedules and calendars, scan/file patient medical records, and design/implement comprehensive strategies and best practices
- Assist Physical Therapists with patient rehabilitation and treatment in addition to coaching patients
Omni Hotel Galleria, Houston, TX, March 2011-January 2013
PBX Operator
- Facilitated the accurate and timely completion of in-depth documentation, monitored guest accounts and resolved issues, and performed comprehensive data entry
- Monitored and tracked communication radio inventory along with designing unique standard operating procedures which focused on providing superior customer service at all times
- Acted as a Customer Service Ambassador which required a high level of communication and interpersonal abilities
The Houstonian Hotel Club and Spa, Houston, TX, April 2008-August 2010
Cashier/Front Desk
- Provided superior customer service to guests within a hospitality environment in addition to assisting with billing and complaint related issues
- Confirm, update, or cancel reservations as needed, created operational reports, and maintained room availability/guest reports
Education
Physical Therapy Technician (PTT), Texas Health School, Houston, TX (2015)
Administrative Medical Assistant (AMA), Professional Careers Institute, Houston, TX (2010)
Associates in Health Sciences, Weber State University, Ogden, UT (Anticipated 2017)
Physical Therapy Technician Certification, 2015
Nationally Certified Medical Office Assistant, Medical Centers for Competency Testing (NCCT)
CPR/AED for the Healthcare Professional, American Heart Association
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