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Passionate golf instructor that takes great pride toward providing an exceptional guest experience to members.
Proven track record of building relationship with members by providing outstanding instruction and service.
Demonstrated versatility while performing a variety of services for the Biltmore Golf Course, including serving as Junior Program Director, Player Services Manager and Golf Instructor.
Demonstrated ability to generate revenue and retail membership on a consistent basis.
Excellent organizational skills to plan and execute tournaments as well as practice sessions.
Coached the Carrollton School of the Sacred Heart to the state golf finals over seven consecutive years.
Proficient with V1, BodiTrak, TrackMan and AMM data capturing systems.
Biltmore Golf Course Biltmore Hotel Coral Gables, XXXXXX 2009-Present
Golf Instructor/Junior Program Director (2016-Presnet)
Showcase excellent listening, verbal communication and interpersonal skills to coordinate daily lesson plans for clients, including practice plans and routines.
Created the curriculum for the Biltmore Junior Development Program, as well as for the Summer Camp.
Achieved an 80% retention ratio for students in the Fall-Spring Program.
Generated more than $90,000 in nine weeks for the Summer Camp programs.
Assistant Golf Professional (2009-2015)
Instructed member lessons, plus the weekly junior program and junior summer camp.
Led tournament operations for the Junior Orange Bowl International, including handicaps, pairings and scoring.
Oversaw golf shop operations, as well sa golf cart xxxxxxeet, while managing scheduling of 20 employees.
Promoted to Player Services Manager in 2011 and Junior Program Director in 2012 for stellar performance.
Improved customer service at the guest counter by being proactive to the needs of loyal customers.
Created the first Standard Operations Manual for player services.
Carrollton School of the Sacred Heart Coconut Grove, XXXXXX 2010-Present
Head Varsity Golf Coach
Mentor, train and coach teenage student-athletes to maximize their potential and excel.
Coached either the team itself or a player on a team to the state finals over seven consecutive years.
Launched a developmental program for the middle school at this college preparatory day school, grades PK-12.
GolfTEC Xxxxxx, XXXXXX 2007-2009
Led more than 1,500 lessons, showcasing expertise with video and swing motion analysis programs.
Generated more than $100,000 in revenue from lessons and club sales.
Retained 75% of clients by providing an outstanding customer experience.
Created marketing partners with executive associations.
Granada Golf Course Coral Gables, XXXXXX 2003-2007
Golf Course Manager (2005-2007)
Planned and executed corporate and association tournaments.
Trained and coached golf staff, including scheduling 15 employees.
Assistant Golf Professional (2003-2005)
Helped manage tournament operations, including handicaps, pairings and scoring, and also taught Junior Summer Camp.
Oversaw daily golf shop operations and performed club repairs.
Biltmore Golf Course Biltmore Hotel Coral Gables, XXXXXX 2001-2003
Assistant Golf Professional & Player Services
Collaborated with colleagues to providing excellent service in the golf shop.
Performed roles of Starter and Marshal and also maintained the practice facility.
Associates Degree, Xxxxxx Dade Community College
Passed Playing Ability Test, Professional Golfers Association of America (PGA)
Level I, Professional Golf Management Program, Professional Golfers Association of America (PGA)
USGA Educational Seminar, Rules of Golf, Professional Golfers Association of America (PGA)
Swing Lab Certified Clubfitter, Professional Golfers Association of America (PGA)
Level 3 Golf Instructor, Titleist Performance Institute (TPI)
Level 3 Junior Golf Instructor, Titleist Performance Institute (TPI)
Level 2 Biomechanics, Titleist Performance Institute (TPI)
Ground Mechanics Certified Instructor, BodiTrak Sports
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