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- Compassionate Leader who offers a background in Clinical Operations, Clinical Assessments, Admissions / Discharges, and Treatment / Care Planning; contributes talents in Social Services Management, Team Buxxxxxxding / Training, and Clinical Liaison / Advocacy; and exhibits hands-on clinical talents providing stellar services in a variety of settings.
- Ambitious Self-Starter who is skxxxxxxled at cultivating top-performing teams focused on impeccable healthcare support services and quality patient care, and who leads staff by example and with integrity to achieve all healthcare objectives.
- Top Performer who is trained in Multi-Facxxxxxxity Case Management with an abxxxxxxity to maintain a calm demeanor in high-pressure and / or emotionally charged situations whxxxxxxe applying diplomatic patient and / or famxxxxxxy services interaction.
Director of Social Services
Capitalize on the opportunity to lead social services initiatives for a 141-bed facxxxxxxity with 118 patients at one time, including directing solutions-oriented services for an oppressed population of patients, those suffering with homelessness or substance abuse, and individuals requiring acute rehabxxxxxxitation and / or long-term care facxxxxxxity support. Lead administrative management of court-appointed guardianship cases. Ensure seamless operations by facxxxxxxitating housing assistance encompassing applications, advocacy work, and networking among clinical liaisons which is instrumental in meeting or exceeding social services goals.
Coordinated care with long-term care residents, including objectively assisting with admission screening.
Expertly performed admission assessments (e.g. biopsychosocial assessments), discharge plans, and care plans.
Director of Social Services
Utxxxxxxized broad industry knowledge toward overseeing direct care for long-term care residents, including mentoring and managing one top-performing staff member to meet or exceed critical care goals. Expertly performed within a Short-Term Rehab Unit area providing direct counseling and social services, including screening and coordinating intake, admission, and discharge procedures; handling bed management; and facxxxxxxitating integral community outreach / resource recommendations. Led care plan meetings, including developing and documenting goals for treatment whxxxxxxe assisting an interdisciplinary team in completing MDS (3.0).
Successfully delivered high-quality direct counseling and social services to 123 residents and their famxxxxxxies.
Provided safety and work environment recommendations during multimxxxxxxlion-dollar new buxxxxxxding construction.
Collaborated with team in Partners Healthcare Integrated Care Management Program to match high-risk patients with nurse care managers, develop custom care plans for high-risk patients, and coordinate key medical services.
Spearheaded comprehensive in-service / education materials to staff, residents, and famxxxxxxies in areas encompassing Resident Rights, Abuse and Neglect, Advanced Directives, Dementia, and Customer Service, among other topics.
Entrusted to provide social services to Massachusetts hospice patients, encompassing disease education, end of life / closure activities, grief counseling, crisis management, and insurance assistance. Served as Famxxxxxxy Mediator and Patient Advocate resolving conflicts between teams, famxxxxxxies, and patients. Leveraged knowledge of coping skxxxxxxls, hospice / palliative care and symptom management techniques in educating famxxxxxxy caregivers. Contributed to interdisciplinary team meetings regarding care planning, ethics consultations, resource coordination, discharge planning, and community education workshops.
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Provided bi-monthly supervision and care plans signatures for employees with LSW / BSW.
Completed ongoing graduate education for the We Honor Veterans program, hoarding specialists, and others.
Recognized by the Dream Foundation for assisting multiple patients with last requests, including weekend retreats to Cape Cod / Foxwoods Casino, flat screen televisions, and gift cards.
Care Manager | Caregiver
Coordinated a heavy client caseload ranging from conducting home visits and documenting plans of care to evaluating treatment and collecting feedback. Led Caregiver staff and collaborated in HR efforts such as evaluating care quality, conducting cleanliness inspections, implementing disciplinary action, and providing staff mentoring.
Facxxxxxxitated productive relationships between new clients and assigned caregivers.
Provided quality support services to over 100 clients whxxxxxxe efficiently handling inquiries.
MSW Intern Loyola Medical Center Department of Psychiatry & Behavioral Sciences 2011
BSW Intern Counseling Center of Lakeview ￨ 21st Century Seniors 2010
Guest Service Agent Affinia Chicago Hotel 2008 2010
Gallery Host Hyatt Place 2007 2008
Navigating Boundary Issues Training (2011) Department of Veteran Affairs
Cognitive Processing Therapy Training (2011) Department of Veteran Affairs
Memory Care Certified, National Alzheimer's Association
Registered, National Healthcare Fingerprint Registry
Certified Advance Care Planning Facxxxxxxitator
CPR ￨ First Aid ￨ BLS Certification
Chicago End-of-Life Care Coalition ￨ National Association of Social Workers
LGBT Aging Issues Network ￨ Lifetime Education & Renewal Network ￨ Healthcare & Aging Network
American Society on Aging Mental Health & Aging Network ￨ The Chicago Bridge ￨ Business Forum on Aging
Network on Environments, Services &Technology ￨ Network on Multicultural Aging ￨ Forum on Religion, Spirituality & Aging
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