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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 719-232-3775

*** Customer Service Telecommuting/Virtual Professional ***

Summary of Qualifications


  Accomplished management leader with a work history of consistently exceeding job objectives.

  Gained the trust, confidence and respect of management to lead and train team members.

  Outstanding listening, verbal communication and interpersonal skills.

  Proficient with Microsoft Office Suite and SharePoint, as well as the Yardi Voyager software system.

Professional Experience


Conservice Sept. 2015-Present

Account Manager

  Working from home, manage accounts for this provider of submetering and Ratio Utility Billing Systems (RUBS) for the multifamily housing industry.

  Oversee implementation and ongoing utility billing for five clients impacting 150,000 housing units.

  Communicate effectively with clients and colleagues to generate energy and cost savings.

  Assist with updating resident leases and utility addendums to comply with state regulations.

  Stay up-to-date on the latest industry regulations to ensure utility billing compliance.


YES Energy Management Mar. 2008-Sept. 2015

Supervisor of Implementation (June 2013-Sept. 2015)

  Led nine implementation representatives and a project manager to implement utility billing and expense management services for Yardi Voyager and non-Voyager clients.

  Managed a pipeline of nearly 200,000 units, including leading implementation kick-off calls with new clients that included reviewing implementation timelines, expectations and system upgrades.

  Chosen by upper management to train account managers and utility billing operators in person.

  Assisted implementation representatives with configuring billing methods; sub-metered data; and using conversions on varied master metered data measurements.

  Partnered with the Meter Installation Team to create an efficiency and effective communication process.

  Worked with the Legal Team to ensure accuracy of billing methods and help implementation representatives interpret U.S. and Canadian utility regulations.

Supervisor of Client Services (Dec. 2011-May 2013)

  Led 11 account managers responsible for a portfolio of more than 86,000 units impacting 466 properties.

  Trained eight new staff that joined the Sub-Metered Billing Team, and also trained account managers.

  Provided outstanding service to customers at all times in a fast-paced environment.

  Analyzed key performance indicators for each property and team member on a monthly basis.

  Worked with the Development Team to create functionalities and enhancements that streamlined the utility billing process.

Senior Account Manager (Mar. 2008-Dec. 2011)

  Displayed strong leadership while overseeing 70 accounts per month impacting 16,000 units.

  Resolved utility billing calculation discrepancies in an accurate, timely and efficient manner, including analyzing and modifying consumption data as needed.

  Created a training program for new and current employees.

Education, Training and Affiliations


Master of Business Administration (MBA), Southern New Hampshire University; expected Month Year

Bachelor of Science (BS), International Business, Southern New Hampshire University

  Completed Conflict Resolution; Showing Appreciation for Team Members and Effectively Communicating with Employees training.

  Member, National Society of Leadership and Success.

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