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Yyyyyy x. yyyyyy
2845 W. Walnut Hill Lane, #0000 xxxxxx xxxx , xxxx , xxxxx 00000 214-240-0057 abc@xyz.com
Summary of Qualifications
Mortgage banking industry leader with a strong understanding of foreclosure processes and procedures.
Outstanding listening, verbal communication and interpersonal skills, gaining the trust, confidence and respect of key stakeholders such as clients and colleagues.
Proactively identified and resolved problems with clients and colleagues in real time.
Consistently met or exceeded quality and collection goals.
Solid analytical, time management, attention to detail and organizational skills, including prioritizing tasks.
Strong knowledge of the Fair Debt Collection Practices Act (FDCPA) and guidelines for Federal Housing Administration (FHA) and Veterans Administration (VA) loans, as well as Fannie Mae and Freddie Mac.
Areas of Expertise
Account Management Foreclosure Review Loss Mitigation Collections Skip Tracing
Professional Experience
Relationship Manager/Team Lead, Chase Mortgage Banking － Coppell, TX June 2013-Present
Build and grow relationships with customers, co-workers, authorized third party investors and attorneys.
Demonstrate expertise while handling investor specific documentation requirements.
Prepare files for underwriting review and ensure all documentation meets regulatory requirements.
Foreclosure Review/Loss Mitigation Specialist, HSBC Mortgage Services － Tampa, FL Aug. 2006-Feb. 2013
Worked closely with homeowners, realtors and attorneys in a fast-paced environment.
Used skip tracing technology to locate customers with outstanding mortgage debt.
Negotiated favorable payment terms with debtors and processed real-estate owned (REO) payments.
Recommended foreclosure litigation in cases in which debtors failed to comply.
Previously:
Discovery Associate, Home Discovery Real Estate Tampa, FL Sept. 2005-Feb. 2006
Supported realtors with securing appointments to show homes to prospective buyers.
Customer Relationship Manager, General Motors Tampa, FL Jan. 2005-Sept. 2005
Worked to resolve warranty questions from car owners in collaboration with the Service Manager.
Reservation Sales Agent, Walt Disney World Orlando, FL Nov. 2003-June 2004
Sold Disney vacation packages to consumers, including theme parks tickets, car rental and airfare.
Customer Service/Sales Representative, ICT Group Lakeland, FL Sept. 2002-Sept. 2003
Represented multiple clients while employed in an inbound and outbound call center environment.
Office Manager, Arcadia Health Care Winter Haven, FL June 2000-Aug. 2001
Lead an administrative team, including hiring and training staff on best practices.
Education and Training
Bachelor of Business Administration (BBA), Strayer University; currently pursuing
Associate of Applied Science (AAS), Accounting, Florida Metropolitan University; earned 2002
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