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Yyyyyy x. yyyyyy

xxx-xxx-xxxx |






Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my qualifications include 30+ years of experience directing IT infrastructure and technical operations within well-renowned corporations. I have applied my skills and knowledge toward streamlining existing processes to reduce company costs by millions of dollars. To complement this background, I possess top-notch analytical problem-solving and organizational skills.


Below is a snapshot of selected key achievements:


         Designed and implemented implementing innovative IP-based offshore contact center strategies resulting in a reduction of company costs by $12M (Intuit).

         Deployed global CDN services and strategies to improve e-Commerce initiatives by 70% (SIKA).

         Negotiated cancellation fees, leading to a cost savings of $5M (SIKA).

         Saved company $2.5M by consolidating and transforming 22 stand-alone PBX systems (Intuit).

         Used top-notch leadership skills to direct activities of 25 team members globally while managing a $42M budget (Intuit).


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization and look forward to interviewing with you in the near future.




James Gilbert


Yyyyyy x. yyyyyy

xxx-xxx-xxxx |


Profile of Qualifications


         Results-driven IT Infrastructure and Operations Manager possessing 30+ years of professional experience.

         Recognized for the ability to steer complex IT projects to an on-time, within budget completion for well renowned corporations.

         Seasoned in gathering business requirements and developing innovative, needs based IT solutions to ensure fulfillment.

         Top-notch leadership capabilities with a proven-track record of building and directing high-performance teams dedicated to delivering exemplary support services.

         Strong business global acumen; attended multitude of professional development workshops across the UK, Spain, LATAM and the US.

         Regarded for extensive experience streamlining process improvement initiatives; experienced in devising strategic plans and implementing rigorous processes to boost efficiency.


Key Achievements


         Succeeded in improving e-Commerce initiatives by 70% by deploying global CDN services and innovative strategies (SIKA).

         Utilized integrated Hybris, ERP (SAP), PIM, MAM platforms and applications to develop fully operational eShop possessing an industrialized approach for rolling out new countries and bi-yearly releases (SIKA).

         Led initiatives to transform MPLS based network to an IPSEC VPN based network across 94 countries; focused on high-speed circuits, dual services and redundant infrastructure (SIKA).

         Strategically negotiated cancellation fees, leading to a cost savings of $5M (SIKA).

         Cut company cost by $12M by developing and implementing innovative IP-based offshore contact center strategies; succeeded in delivering functionality to 4,000 offshore Agents (Intuit).

         Directed high-profile cloud transformation project with IBM resulting in a $6M cost savings from management and deployment (SIKA).

         Streamlined existing network / voice circuit processes while removing unused equipment to reduce company costs by $5M (Expedia).

         Tactically implemented centralized Cisco call manager across data centers responsible for supporting 5,000 global Agents and 10,000 toll-free numbers; reduced company costs by $10M (Expedia).

         Used leadership skills to direct activities of 25 team members globally while managing a $42M budget (Intuit).

         Consolidated and transformed 22 stand-alone PBX systems, resulting in a $2.5M cost savings (Intuit).

         Reduced company costs by $3M by implementing multi-carrier MPLS network to support integrated IP telephony with QoS, IP multicast and data traffic (Intuit).


Areas of Expertise


   IT Operations Management

   Project & Program Development

   Strategic Planning

   ITIL Services

   System Integration

   End User Computing

   Cloud Solutions (SaaS & IaaS)

   Digitalization & E-Commerce

   Leadership & Development


Professional Synopsis


SIKA Information Systems, Lindhurst, NJ 2011-Present

SIKA AG is a $14B global specialty chemicals company consisting of 17,000 employees. SIKA is focused on developing, producing and selling systems / products for bonding, sealing and reinforcement.

Head Application Services for Internet & e-Commerce (2014-Present)

         Recipient of merit-based promotion due to top-notch leadership and project management abilities.

         Leverage industry expertise to direct operations of 5 team members responsible for managing engineering design, implementation and support processes for all internet application services.

         Fulfill key leadership roles responsible for driving development of multi-tenant B2B/B2B2C e-Commerce solutions.

         Streamline existing process improvement initiatives to successfully eliminate outdated applications, as well as increase efficiency across infrastructure and applications.



Yyyyyy x. yyyyyy

xxx-xxx-xxxx |


SIKA (Continued)

Senior IT Leader (2011-2014)

         Utilized industry expertise to direct day to day IT operations within a fast-paced environment.

         Championed process improvement initiatives to significantly increase efficiency; focused heavily on consolidating viable applications, leading complex migrations and decommissioning mail servers.


Expedia Incorporated 2011

Online international travel company valuing $24B.

Voice Solutions Design (Consultant)

         Leveraged strong IT knowledge to successfully create, deploy and manage highly successful end-to-end plan to provide across IP-based hosted contact center platform for 79 countries.

         Steered complex IP voice, WAN (MPLS), internet and E2E projects to on-time, within budget completion.


British Telecom (BT Global Services) Americas 2010-2011

Global communications service generating $39B annually and providing networked IT services to tier 4 / 5 multinational corporations.

Design Solutions Architect (Consultant)

         Strategically identified client needs and designed innovative technical solutions to significantly increase efficiency within multi-national corporations.

         Developed highly informative presentations to engage clients and relay pertinent information.


Expedia Incorporated, Dallas, TX 2008-2010

Online international travel company valuing $24B.

Senior Manager, Network & Voice Engineering

         Fulfilled critical leadership position responsible for directing daily activities of 19 technical team members while ensuring on-time, within budget completion of complex projects.

         Devised strategic plans regarding architecture, design and implementation; maintained strict adherence to project schedules and continually optimized use of available resources.

         Directed operations across business-driven contact centers, two main data centers and multiple branch office locations.


Previous Positions:

Intuit Corporation; Senior Manager Communications Services 2000-2008

Coherent INC.; Manager, Global Networks & Communications 1984-2000


Education & Professional Development


Bachelor of Science in Pre-Med / Biology, University of Nevada, Reno, NV

Post Graduate Studies in Biomedical Engineering

Software Development Diploma, Computer Career Institute, Portland, OR

Completed Extensive Training in: Crucial Conversations | Situational Leadership | ITIL V3 Foundation | Six Sigma Methodology | Process Management | Project Management


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