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Experienced Strategic Leader with several years of experience within high-stress environments with a keen ability to lead others and successfully manage accounting and financial operations. Experienced in overseeing day-to-day operations within financial organizations, processing financial transaction, and processing employee payroll. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with co-workers, vendors, clients, and members of management.

  Directly manage both administrative and operational functions within a fast-paced environment with a focus on increasing productivity and efficiency

  Oversee daily operations within the organization and supervise staff members which requires developing schedules, handling difficult customer service situations, and providing coaching

  Play a lead role in sourcing, recruiting, and selected new store employees, handle both termination and disciplinary action, and create unique standard operating procedures

  Facilitate the management of organizational inventory, monitor visual merchandising functions, and successfully process employee payroll

  Expedite and guide daily operations within a non-profit environment which includes supporting the Site Coordinator as needed in addition to supervising teams of volunteers

  Utilize superior financial acumen in order to assist individuals with tax return preparation, monitor site traffic in order to manage client wait times, and design training plans

  Coordinate the timely packaging and delivery of newspapers within a designated delivery area which requires significant time management and operational acumen

  Consistently foster positive rapport with both new and existing clients with a focus on improving customer retention and satisfaction levels

  Handled daily operations within a retail banking environment which included processing both deposits and withdrawals along with posting customer payments

  Maintained a keen knowledge of federal banking regulations, identified customer financial goals and made appropriate product recommendations, sold negotiable instruments, and diffused complex customer service situations as needed

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  Managed complex administrative functions within a medical environment which was focused on maintaining patient records/files, routing incoming mail, and maintaining order logs

  Monitored medical supplies within the organization, responded appropriately to patient inquiries, entered Clinician notes within patient files, and ensured record compliance

  Designed and implemented comprehensive policies and procedures which were concentrated on increasing productivity within the organization

  Directed front-end operations within a retail environment which included managing both opening and closing procedures in addition to processing customer transactions/returns

  Guided the management of internal inventory levels, supervised a team of approximately 6 Cashiers, provided individualized feedback/coaching, and assisted in financial operations

  Contributed to the success of a large-scale banking institution which included processing customer transactions, cashing checks, and performing fund transfers

  Assisted customers with the identification of appropriate financial products based on financial goals, balanced a cash drawer on a daily basis, and provided feedback to customer s on check holds and other banking regulations

Additional Professional Experience Includes: Sales Associate-Mervyn s, Director s Assistant-Sarah Allen Child Development Center, Security Guard-Crescent Guardian, Assistant Front End Manager-Stormy Weather Caf , Cashier-Sav-A-Center, and Assistant Office Manager-Crescent City Children s Clinic