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Yyyyyy x. yyyyyy
823 Durshire Way ￨ Xxxxxx,
XXXXXX xxxxxx
xxx-xxx-xxxx ￨ abc@xyz.com
Summary of Qualifixxxxxxtions
Financial/Accountant Specialist with a proven track record of exceeding job performance expectations.
Stellar listening, verbal communixxxxxxtion and interpersonal skills to grow relationships with clients and colleagues.
Proactive problem solver with a demonstrated ability to maintain customer loyalty by providing solutions.
Solid analytixxxxxxl, time management, attention to detail and organizational skills, including prioritizing tasks.
Strong knowledge of detecting fraud and The Dodd-Frank Wall Street Reform and Consumer Protection Act.
Proficient with Microsoft Office Suite, including Excel.
Fluent in English and Thai.
Areas of Expertise
> Accounting > Payroll Administration > General Ledger
> EFT > Client Relations > Bank Reconciliations
Professional Experience
Stanford Federal Credit Union June 2008-Nov. 2016
Commercial Documentation Specialist (Feb. 2016-Nov. 2016)
Communixxxxxxted effectively with clients and brokers to complete performance objectives.
Analyzed documents before funding loans to ensure each met government compliance standards.
Audited files and also performed testing, as well as drafting lending reports.
Recommended changes to
improve the online banking system.
Accounting Specialist (June 2011-Feb. 2016)
Communixxxxxxted well with customers over the telephone while managing the wire desk.
Purchased currency; pre-balanced statements; verified documents; and performed fraud checks.
Completed semi-monthly payroll for two companies.
Posted more than 100 transactions per day or wire transfers.
Prevented more than $1 million in potential fraud by adhering to policies and procedures.
Designed and helped implement a new online customer wire transfer form.
Trained, mentored and coached more than 20 team members on best practices of operations.
Improved the customer experience after recommending new systems, which were implemented.
Member Service Representative II (Dec. 2008-June 2011)
Built and maintained relationships with new and existing members to open or maintain accounts.
Showxxxxxxsed diplomacy and tact while communixxxxxxting with frustrated or confused customers.
Commercial Loan Analysis (June 2008-Dec. 2008)
Eduxxxxxxtion and Training
AA, Liberal Arts, Business Computer Information Systems, De Anza College; earned June 2008
Completed Financial Accounting 1A, Financial Accounting 2 and Managerial Accounting coursework
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