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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Experienced administrative professional with 10+ years of experience within high-stress environments with a keen ability to lead others and manage daily office logistics. Experienced in coordinating complex schedules, greeting patients/guests, and ensuring all daily office operations ran smoothly. A significant level of communication and interpersonal abilities in addition to a strong background in effectively managing high-level projects.
Key Achievements
Project Management Insurance Verification Scheduling Vendor Management |
Medical Terminology Strategy Development File Management Payment Processing |
Process Improvement Quality Management Complex Problem Solving Attention to Detail |
Professional Experience
UCSF/Berkeley Pediatrics, Berkeley, CA 2015-Present
Front Desk Lead, Pediatrics and Neurology
Directly manage a variant of administrative and operational functions within a fast-paced environment with a focus on improving efficiency and productivity
Schedule patient appointments which included consultations, follow-ups, and urgent care visits in addition to processing patient payments
Greet and check-in patients, handle the calendars/schedules of several Physicians, and oversee the insurance verification process
UCSF/SF General Hospital, San Francisco, CA 2014-2015
Patient Care Coordinator, Department of Med-Hospital (Temporary Role)
Facilitated the completion of several administrative functions such as scheduling follow-up appointments for patients and working closely with community outpatient clinics
Utilized superior communication and interpersonal abilities in order to foster positive relationships with Residents, Attending s, and Nurse Practitioners
Lucile Packard Medical Center, Menlo Park, CA 2014
Front Desk Coordinator, Rehabilitation Department (Temporary Role)
Coordinated several administrative tasks within the organization which included scheduling consultations, follow-up visits, and diagnostic testing
Greeted all incoming patients and vendors, verified patient insurance coverage, obtained referrals, and screened all incoming calls
Silkiss Eye Surgery, Oakland, CA 2013-2014
Front Desk Coordinator, Ophthalmic Plastic, Reconstructive, and Orbital Surgery
Successfully manage several operational functions within a high-stress medical environment with a focus on scheduling patient appointments, greeting visitors, and handling incoming calls
Coordinated all authorizations and referrals for various procedures such as Botox injections, diagnostic exams, and ancillary testing
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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Professional Experience Continued
UCSF Medical Center, San Francisco, CA 2002-2013
Surgical Coordinator, Urology/Oncology Department (2007-2013)
Coordinated several functions within a urology/oncology department which included scheduling appointments, testing, and surgery on behalf of both new and existing patients
Played an integral role in facilitating radiation oncology treatments, gold marker placements for CMRT radiation, CyberKnife procedures, brachytherapy, and clinical trials
Analyzed complex calendars in order to ensure all procedures were scheduled in a timely manner, reserved rooms, monitored medical equipment, and verified patient insurance
Patient Care Coordinator, Neuro-Oncology Department
Utilized superior time management and administrative acumen in order to oversee all office operations within a busy medical practice
Managed complex calendars and schedules, maintained patient files, coordinated large scale events/meetings, and prepared medical documentation packages
Oversaw all insurance authorizations which required maintaining a significant knowledge of health insurance regulations/best practices
Additional Professional Experience Includes: Surgical Coordinator, Pacific Eye Associates
Education & Technical Skills
Medical Assistant Diploma
Bryman College, San Francisco, CA
Current Sonogram Technician Certification
Proficient in: My Health, STOR, Picis, UCARE, EPIC, LCR, Cadence, eClinical, and IDX
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