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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Experienced administrative professional with 10+ years of experience within high-stress environments with a keen ability to lead others and manage daily office logistics. Experienced in coordinating complex schedules, greeting patients/guests, and ensuring all daily office operations ran smoothly. A significant level of communication and interpersonal abilities in addition to a strong background in effectively managing high-level projects.


Key Achievements


         Project Management

         Insurance Verification


         Vendor Management

         Medical Terminology

         Strategy Development

         File Management

         Payment Processing

         Process Improvement

         Quality Management

         Complex Problem Solving

         Attention to Detail


Professional Experience

UCSF/Berkeley Pediatrics, Berkeley, CA 2015-Present

Front Desk Lead, Pediatrics and Neurology

  Directly manage a variant of administrative and operational functions within a fast-paced environment with a focus on improving efficiency and productivity

  Schedule patient appointments which included consultations, follow-ups, and urgent care visits in addition to processing patient payments

  Greet and check-in patients, handle the calendars/schedules of several Physicians, and oversee the insurance verification process


UCSF/SF General Hospital, San Francisco, CA 2014-2015

Patient Care Coordinator, Department of Med-Hospital (Temporary Role)

  Facilitated the completion of several administrative functions such as scheduling follow-up appointments for patients and working closely with community outpatient clinics

  Utilized superior communication and interpersonal abilities in order to foster positive relationships with Residents, Attending s, and Nurse Practitioners


Lucile Packard Medical Center, Menlo Park, CA 2014

Front Desk Coordinator, Rehabilitation Department (Temporary Role)

  Coordinated several administrative tasks within the organization which included scheduling consultations, follow-up visits, and diagnostic testing

  Greeted all incoming patients and vendors, verified patient insurance coverage, obtained referrals, and screened all incoming calls


Silkiss Eye Surgery, Oakland, CA 2013-2014

Front Desk Coordinator, Ophthalmic Plastic, Reconstructive, and Orbital Surgery

  Successfully manage several operational functions within a high-stress medical environment with a focus on scheduling patient appointments, greeting visitors, and handling incoming calls

  Coordinated all authorizations and referrals for various procedures such as Botox injections, diagnostic exams, and ancillary testing

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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Professional Experience Continued

UCSF Medical Center, San Francisco, CA 2002-2013

Surgical Coordinator, Urology/Oncology Department (2007-2013)

  Coordinated several functions within a urology/oncology department which included scheduling appointments, testing, and surgery on behalf of both new and existing patients

  Played an integral role in facilitating radiation oncology treatments, gold marker placements for CMRT radiation, CyberKnife procedures, brachytherapy, and clinical trials

  Analyzed complex calendars in order to ensure all procedures were scheduled in a timely manner, reserved rooms, monitored medical equipment, and verified patient insurance


Patient Care Coordinator, Neuro-Oncology Department

  Utilized superior time management and administrative acumen in order to oversee all office operations within a busy medical practice

  Managed complex calendars and schedules, maintained patient files, coordinated large scale events/meetings, and prepared medical documentation packages

  Oversaw all insurance authorizations which required maintaining a significant knowledge of health insurance regulations/best practices


Additional Professional Experience Includes: Surgical Coordinator, Pacific Eye Associates


Education & Technical Skills

Medical Assistant Diploma

Bryman College, San Francisco, CA


Current Sonogram Technician Certification


Proficient in: My Health, STOR, Picis, UCARE, EPIC, LCR, Cadence, eClinical, and IDX


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