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Yyyyyy x. yyyyyy

- 3931 Hedgemeade CT. Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Technical Manager (Audiovisual Systems)


Qualifications Profile


    Self-assured, innovative and results-driven technical professional with more than 23 years providing high-performance project management and entrepreneurship in the telecommunications and audiovisual industries.

-    Delivered on customer expectations that included CACI, Lockheed, Ion, and Wells Fargo, among others.

-    Increased sales by 25% and secured over $1M in new business through word-of-mouth promotions and customer loyalty, community involvement, and active public relations.

-    Negotiated all vendor contracts that provided cost advantage in procurement.

    Highly detailed, well-organized, with analytical and methodical thinking to resolve work issues even under stress.

    Strong people management and interpersonal communication skills that inspire confidence while bringing workforce diversity into a united front in achieving objectives and shared commitments


Key Expertise

    Technical Operations Planning & Execution

    l Business Development

    B2B/B2C Technical Sales Support

    Customer Service Management

    Relationship Management (Clients, Suppliers, & the Public)

    Parts Inventory Management

    Technical Service Support

    Total Quality Management

    Process/Workflow Improvement

    Concurrent Project Management

    Financial Management Support

    HR Administration Support

    Staff Supervision & Training


    Audiovisual Systems Install & Configuration

    Wireless Connectivity & Antenna Solutions

    OS: Linux, MS Windows2000, XP,  Vista, & 8.1, & Mac OSX,/8.6

    Office Tools: MS Office (Word, Excel, & Access,), FrontPage, Project, & Visio

    Image Editing: Adobe Photoshop


Professional Experience


NLC Audio Video Communications Ÿ Xxxxxx, XXXXXX

Technician / Project Manager Dec 2003 Present

    Ensure compliance with service quality standards in providing end-to-end technical service and equipment connectivity in audiovisual systems for residential and commercial clients.

    Conduct design assessments and coordinate processes/walkthroughs for various clients

    Operate cameras, audio-visual equipment and other production equipment

    Enforce compliance with OSHA regulations in the conduct of field project management as required.

    Manage transfers of equipment between facilities maintaining proper placement and reconnection as per client specification, power source availability, and location-specific placements

    Execute installation and maintenance plans ensuring quality assurance while addressing technical issues to the satisfaction of clients.

    Provide HR support in recruitment, screening, job placement, onboarding & career development, performance evaluation, promotion and termination.

    Direct the production of printed publications and develop content for bulletins, pamphlets and posters.

    Manage service level agreements with clients and act as escalation point man in resolving customer service issues.

    Implement employee incentives that boosted quality performance, productivity, and teamwork.


Digital Connections Ÿ Severn, XXXXXX

Subcontractor Jan 2004 Dec 2008

    Provided sub-contracted service in residential and commercial electronic installations.

    Planned and coordinated daily schedules of technicians with customers, evaluating location, developing layout and wiring plans and installing equipment that included home entertainment systems, surveillance, satellite dish systems, cable TV, and other electronic systems while complying with industry standards and regulations.

    Conducted system test in progressive stages of installation to identify potential problems prior to completion.

    Created and maintained installation and maintenance records and histories for future service reference.

    Built and maintained customer rapport and professional relationships by resolving technical issues and winning customer confidence in completing technical work orders.

    Maintained continuous spare parts availability and safe work environment in accordance with industry safety rules.

    Enhanced business reputation by accomplishing projects on time and within budgets while exploring opportunities to add value to job accomplishments.




Yyyyyy x. yyyyyy

- 3931 Hedgemeade CT. Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Professional Experience


BCK Communications Ÿ Baltimore, XXXXXX

Subcontractor Feb 2002 Nov 2006

    Provided tactical direction in managing equipment installation and maintenance involving wireless telecommunication antennas, relay stations, routers, and associated appliances adhering to manufacturer specifications and using hand tools and test instruments for precise installation.

    Built and maintained professional relationships with clients, maintaining rapport and resolving complaints to ensure continued patronage and word-of-mouth promotions.

    Conducted site surveys to identify line-of-sight obstructions, discussing options with clients for resolving installation issues that reduce connectivity range and signal strength.

    Assembled and installed prefabricated support structures such as steel towers and concrete base as well as reinforced roofing locations to support antenna/dish installations.

    Installed and oriented dish antennas in the direction and altitude of designated telecom satellites using surveying instruments and following charts of satellite position.

    Conducted signal strength and connectivity tests for installed satellite dish for conformance to specifications, calibrating optimum reception using multimeters and oscilloscope, and observing data reception quality while instructing clients on the proper use of associated equipment.

    Fulfilled warranty obligations, replacing defective parts and adjusting antenna/dish configuration and associated equipment to ensure optimum connectivity.


All City Apparel Ÿ Various XXXXXX & VA Locations

General Manager Jan 1993 Dec 2003


Education & Credentials



B.S. in Business Administration Management

Professional Training & Certifications




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