Resume Writing ?
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Yyyyyy x. yyyyyy
xxx-xxx-xxxx abc@xyz.com
Profile of Qualifications
- Self-motivated IT professional with over 15 years of experience providing solid end user support, updating systems and completing software/hardware operations.
- In depth understanding of multiple network systems, operating systems and IT tools.
- Dynamic leadership and organizational skills, key to effectively managing assets while simultaneously training staff members on best processes.
Key Areas of Expertise
|
IT Support Customer Support Server Maintenance |
Windows, Novell & Cisco Windows NT/2000/XP/Vista/7/8 Hardware Management |
AS400 Active Directory PBX Systems
|
Professional Synopsis
Robert Half Technology 2014-2015
Contractor
- Completed multiple contract positions, with associated responsibilities ranging from office equipment relocation to migrations and file restorations in Windows based environments.
- Utilized various IT tools, including Acronis and Intermapper to complete daily operations.
- Maintained systems and ensured proper backup procedures were followed.
- Heavily involved in hardware management operations, including rack mount installations of servers and KVM devices.
Robert Half Technology, Client: United Rentals, Modesto, CA 2013-2014
Tech Support Re-IP Technician (Contract)
- Successfully identified site IT needs by scanning UR locations and reaching out to contacts directly.
- Participated in multiple system upgrades and migrations; including reconfiguration of AS400 printers and deployment of Wyse thin clients.
Megapath Inc, Pleasanton, CA 2005-2011
Tier 2 Technical Support Specialist
- Provided critical end user support in regard to internet connection issues.
- Utilized strong communication skills to serve as liaison between vendors and customers, key to rapidly fixing issues.
- Collaborated extensively with third party vendors to resolve connectivity issues related to T1, SDSL, ADSL, IDSL and cable.
- Demonstrated excellent leadership skills while providing training and guidance to team members.
- Associated responsibilities included diagnosis and configuration of modems and routers for MPLS, VPN, PPPoE and LANs.
Previous Positions:
G.E. Capital I.T.S., San Jose, CA 1999-2000
IT Technician Field Consultant
Computercare, Mountain View, CA 1998-1999
Senior Desktop Technician
Intercomp Services, Hayward, CA 1996-1998
System Support Specialist
Education & Professional Development
Degree in Computer Electronics and General Studies, College of San Mateo, San Mateo, CA
OTJ and Company Level Certifications, Intercomp Training, Hayward, CA
CompTIA A+ Certified
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