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Dynamic, Results-Focused Leader Committed to Expanding Quality-Driven Services and Improving Patients Clinical Outcomes
Clinical Practice Management ￨ New Business Development ￨ Multi-Site Acquisitions
Program Development / Management ￨ Account Management ￨ Quality Control ￨ Compliance
Team Building / Training ￨ Strategic Analysis / Planning ￨ Trends Tracking ￨ Profit / Loss ￨ Budgeting
Highly Accomplished Healthcare Leader who offers a track record judicious decision-making to align with a multi-site facility s strategic vision, value and goals and continually promote safety-, quality-, and profit-focused initiatives. Top Performer who offers solutions-centric critical thinking for insightful, change-oriented patient care results while maintaining up-to-date industry trends awareness to excel in the competitive healthcare market. Visionary Professional who rises above clinical challenges to improve the bottom line and achieve winning outcomes, including quickly adapting to evolving business scenarios. Excellent Communicator who develops synergistic relationships with healthcare professionals, patients, families, and the community, and who leads teams by example and with ethics and integrity.
Career Highlights Include:
Driving strategic decision-making success in culturally diverse workplaces.
Serving as 2010 s Transitioning the Patient Care Experience project leader.
Receiving 2007 s Customer Retention Award and Business Excellence Award.
Cross-functionally collaborating with peers to deliver high-quality healthcare services.
Serving as a guest lecturer in Occupational Therapy Management at Springfield College.
Regularly traveling to Capital Hill to discuss Medicaid, Tri-Care, and other healthcare changes.
Providing hands-on executive support always willing to go the extra mile to surpass the status quo.
Attaining 2006 s Chairman s Award the highest recognition for outstanding budgetary performance and 100% customer retention, as well as for continually exceeding regulatory compliance for Genesis Rehab.
Genesis Rehab (1999 Present)
Start-Up of Vitality to You Genesis Rehab s Newest Division
Vice President Business Development ￨ Operations (2016 Present)
Capitalize on the opportunity to lead forward-thinking new business development for this profitable new division start-up delivering excellence in home- and community-based, value-based care with nationwide coverage across 27 states and the District of Columbia. Coordinate national account growth efforts while establishing operational structure to support partnership needs. Develop health delivery models to promote success with advanced payment systems. Serve as the primary facilitator for innovation and technology into the competitive home and community health services market. Establish cross-collaborations with physician and respiratory health services for in-person home support, as well as tele-rehab consultation model. Link operations, legal, compliance, regulations, and clinical resources to meet partner needs.
Successfully integrated 3 disciplines of therapy (i.e. PT, OT, SLP).
Applied for and received a $1+ million dual government conditional grant.
Seamlessly integrated 5 major technology and patient services-centric resources.
Built a profitable contractual partnership with 36+ unique U.S.-based healthcare providers.
Efficiently led Bundled Payments for Care Improvement (BPCI) Model 2 and Model 3 integration.
Regional Vice President (2010 2016)
Utilized broad scope of industry knowledge toward leading New England Accountable Care Organization (ACO) planning, systems establishment, and clinical / operations education while facilitating optimal performance among 7 Directors and 800+ FTEs across 90 locations and 5 New England states. Launched contracts, operations set-up, and training / development upon acquisitions throughout New Mexico, Mississippi, Louisiana, Idaho, and Montana. Developed key implementation plans, and engaged with multidisciplinary peers and external partners to prepare and implement agreement-specific initiatives. Created communications plans to educate and prepare corporate, division / region, and Centers for Accountable Care. Established lucrative contracts and relationships with Home Health Providers and Local VNAs, along with developing treatment parameters and establishing operational guidelines for active locations in Xxxxxx, Massachusetts, Connecticut, and Rhode Island. Served as a valuable team member for 10 significant chain and independent customers facilitating optimal financial reimbursement, regulatory compliance, and clinical / regulatory compliance. Expertly negotiated and established 8 new chain and independent customers, including Skilled Nursing Facilities, Assisting Living, Independent Living, Outpatient, and PACE Programs. Administered, assessed, and educated 100+ departments and 400+ individuals (i.e. administration, physicians, therapists, nurses, social workers.)
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Genesis Rehab (continued)
Regional Vice President (continued)
Initiated profitable home-based outpatient program in New England.
Completed budget planning for 90 locations and $100+ million in revenue.
Served as a leader in actively resolving sensitive HR-based and legal issues.
Recognized as the 2nd highest NPS in the nation 48 states across 1,800 locations.
Recognized as a Predictive Index (PI) Analyst and Profile XT Assessment Analyst.
Directed new assessments, negotiations, and contract management for all business.
Developed a new companywide operational clinical optimizer and staffing calculator.
Achieved highest NPS in New England for customer responses in SNF and non-SNF business.
Achieved highest Kenexa Employee Satisfaction scores in 6 of 7 criteria and 2nd highest for 7th criteria.
Evaluated and refined current compensation program based on new agreements and performance levels.
Recognized as modified Barthel Index outcomes leaders specializing in systems review, planning, and assessment of patients clinical outcomes in relation to seamless and safe discharge in the home process.
Area Director (2002 2010)
Strategically steered area operations across Northeastern, Central, and Southern Massachusetts employing 2 Clinical Specialists, 2 Senior Program Managers, 27 Program Managers, and 150+ FTEs. Co-planned, developed, and managed a $20+ million budget, along with participating in new business assessments, negotiations, and contract management for new or existing business. Collaborated and integrated efforts with Clinical Practice for regulator updates and clinical care changes in the older adult healthcare industry for 27 different locations. Trained and mentored a newly hired PI Analyst.
Continually facilitated timely HR and Legal negotiations for 27 locations.
Served as an integral team member for 3+ significant chain and independent customers.
Expertly facilitated optimal financial reimbursement, regulatory compliance, and clinical follow-throughs.
Clinical Specialist (2002)
Spearheaded results-focused facilitation and assessment of regulatory compliance and training initiatives, including driving quality assurance assessments for documentation and treatment standards to actively meet regulatory body requirements.
Led targeted clinical support for 25 locations in Xxxxxx and Massachusetts.
Promoted superior integrated therapy clinical skill sets among diverse patient populations.
Xxxxxx County Nursing Home & Hillsborough House
Program Manager (2000 2002)
Played a vital role in recruiting, training, mentoring, and managing a patient-focused team of 14 staff therapists and 1 rehab technician in meeting and / or exceeding program objectives. Led collaborations and integration with the clinical practice for regulatory updates and clinical care changes across a 300-bed skilled nursing facility, 60-unit assisted living community, and second 32-bed skilled nursing facility. Regularly participated in new business sales calls to boost results.
Served as an integral team member for 8 skilled nursing units.
Cost-effectively managed budget planning for staff and equipment needs.
Occupational Therapist Genesis Rehab Keene Center ￨ Good Shepherd 1999 2000
Occupational Therapist Tewksbury Hospital 1999
Bachelor of Science in Occupational Therapy University of Xxxxxx
American Occupational Therapy Association (AOTA) (Active Member)
Co-Presenter at MAOTA (2014) Medicare Triple Aim and How It Relates to Healthcare Delivery
Co-Presenter at National AOTA Conference (2015) Medicare Triple Aim and How It Relates to Healthcare Delivery
National Association of Rehabilitation Providers & Agencies (NARA) (Active Member)
Hiring Agent Name
I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your bottom-line performance.
To acquaint you with my background, I offer proven talents in Clinical Practice Management, New Business Development, Multi-Site Acquisitions, Program Development / Management, Team Building / Training, Profit / Loss, and Budgeting. I am also well-versed in Account Management, Strategic Analysis / Planning, Trends Tracking, Quality Control, and Compliance, among other areas. Furthermore, I consistently achieve winning outcomes due to my superior skills in critical thinking, communications, workflow prioritization, and attention to detail. To complement this experience, please note that I attained a Bachelor of Science in Occupational Therapy from the University of Xxxxxx.
Currently, as the Vice President of Business Development / Operations for Genesis Rehab s new start-up division, Vitality to You, I expertly led strategic new business development initiatives to deliver excellence in home- and community-oriented, value-based care with nationwide coverage across 27 states and the District of Columbia. Within this role, I coordinate national account growth efforts while establishing an operational structure to support partnership needs. I also develop health delivery models to promote success with advanced payment systems while serving as the primary facilitator for innovation and technology into the competitive home and community health services market.
A sample of my accomplishments include:
Successfully integrating 3 disciplines of therapy (i.e. PT, OT, SLP).
Applying for and receiving a $1+ million dual government conditional grant.
Seamlessly integrating 5 major technology and patient services-centric resources.
Building a profitable contractual partnership with 36+ unique U.S.-based healthcare providers.
Linking operations, legal, compliance, regulations, and clinical resources to meet partner needs.
Efficiently leading Bundled Payments for Care Improvement (BPCI) Model 2 and Model 3 integration.
As this is just an example of my abilities, please refer to my enclosed resume for additional senior-level leadership, clinical specialist, and program management experience.
I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.
Yyyyyy x. yyyyyy
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