8334 Herts Road (832) 0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com

Director of Human Resources

Employee-Centric Leader Who Offers Solutions-Driven Team Building Strategies to Achieve Insightful Results

Human Resources ￨ Team Building ￨ Training / Development ￨ Diversity / Inclusion

Performance Management ￨ Policy / Procedure Administration ￨ Employee Advocacy

Employee Relations ￨ Benefits Administration ￨ Workforce Planning ￨ Key Process Optimization

Best Practices ￨ Program Development ￨ Payroll ￨ Expense Control ￨ EEO / Regulatory Compliance

Highly Accomplished Human Resources Leader who optimizes employee relations by driving quality-focused team building and training / development standards and empowering a synergistic workforce to maximize an employer s success.

Ambitious Self-Starter who offers 19+ years of proven human resources, employee relations, and executive advisement experience across multiple industries while facilitating seamless efforts among numerous locations with thousands of staff.

Influential Strategist who maintains up-to-date knowledge of industry trends to address workforce design and affect company change, and who aligns awareness of cultural, economic, and social matters to deliver policies that attain results.

Excellent Communicator who develops synergistic relationships with C-suite decision-makers, multi-site professionals, and business stakeholders, and who leads multidisciplinary peers by example and with ethics and integrity.

Consilio, Washington, D.C.

Consilio Acquired Equivalent DATA in 2016

(2016 2018)

Director of Human Resources

Capitalized on the opportunity to lead forward-thinking human resources for this global leader in eDiscovery, document review, and legal consulting services employing 3,500 personnel worldwide, including continuing to manage 75 personnel in Houston- and Dallas-based offices over the course of 12 months after EQD s acquisition. Supported Vice President of Managed Document Review Services in overseeing 2,200+ reviewers, including handling all employee relations matters while collaborating with the General Counsel on issues concerning terminations and / or sexual harassment. Presented a comprehensive human resources policies and procedures guide to all Document Reviewers located in Houston and Dallas.

  Personally handled key integration duties upon acquisition by Consilio.

  Recruited to join Conciliator group to discuss employee-centric feedback.

  Recruited to join a focus group for creating new company culture initiatives.

  Developed a new Human Resources Guide for Document Reviewers upon hire.

  Participated in the rollout of global HRIS Bamboo HR, and trained staff on TalentWise.

  Launched the first-ever Consilio University LMS True U to align with company culture.

  Led all emergency communications, including updating personnel during Hurricane Harvey.

  Launched a nationwide employee website to support community fundraising after the hurricane.

  Created company s first-ever, highly successful Mentor / Mentee program to boost employee morale.

  Researched, purchased, and implemented the company s first Learning Management System (LMS), along with saving $40,000+ in costs by expertly negotiating fees for the new system.

Equivalent DATA (EQD), Houston, TX

(2004 2016)

Director of Human Resources

Utilized broad scope of industry knowledge toward directing the start-up of human resources operations for this company offering eDiscovery, managed document review, litigation support services, project management, and attorney staffing with personal responsibility for 75 full-time employees and 1,000+ contact attorneys. Managed all on-boarding / off-boarding, training / development, benefits administration, 401(k), I-9s, and payroll, among other tasks, as the single point-of-contact for employees and managers. Consulted with and / or assisted management in assessing organizational structure and job design and coached managers on staff communications, disciplinary actions, and employee disputes. Conducted annual team building roundtables to promote the EQD culture. Objectively investigated, counseled, and documented workplace harassment and workplace disputes. Managed Senior Document Review Recruiter and Document Review Team Leads in exceeding daily objectives. Sourced and recruited multicultural attorneys for diverse projects across various locations, including conducting interviews and selection, testing, bar status and reference verification, and new hire presentations. Ensured on-time project completion. Handled all employee relations matters involving Attorney Reviewers.

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Equivalent DATA (EQD), Houston, TX

(continued)

Director of Human Resources

  Developed popular new Spot Awards for personnel.

  Worked with CEO on company s first culture / mission reward system.

  Recognized as the company s EEO and HR Compliance Subject Matter Expert.

  Developed a new Employee Handbook to adhere to the company s vision of processes.

  Effectively implemented a new corporate-wide employee recognition and service award program.

  Recruited to establish the HR department from the ground up and establish policies and procedures.

  Navigated the company through economic downturn, including closing sites in Chicago and New York.

  Created organizational culture program with mission statement, values, vision, purpose, and philosophy.

Landry s Restaurants, Inc., Houston, TX

(2003 2004)

Corporate Recruiter ￨ Human Resources

Strategically steered corporate recruitment and human resources operations for this nationwide full-service restaurant chain employing 30,000+ employees in 36 states. Expertly performed full life-cycle corporate recruiting for executive, management, and staff-level openings, including sourcing and recruiting candidates; screening resumes; facilitating interviews; verifying employment; extending offers and salary negotiations; and processing new hire paperwork. Conducted new hire orientations, open enrollments, and exit interviews. Wrote newspaper and internet job descriptions to source qualified candidates. Managed third-party agency submissions and negotiated terms of service agreements.

  Continually advised internal employees on policies and procedures.

  Effectively prepared a recognition proposal for corporate and staff employees.

  Conducted state of affairs meetings at company-owned restaurants on a nationwide level.

  Researched dynamic reward and recognition programs, as well as employee incentive programs.

  Developed interview guide, reference questionnaire, pre-hire checklist, and new hire checklist processes.

Rubicon Holdings, LLC, Houston, TX

(2002 2003)

Director of Human Resources

Spearheaded results-generating human resources operations for this private equity investment company, including coordinating and managing all facets of organizational development, employee relations, employment hiring, substance abuse testing, benefits administration, workers compensation, awards and recognition, safety, and customer service. Conducted candidate interviews and new hire orientations, along with maintaining responsibility for terminations and layoffs communications as required. Efficiently managed payroll processing. Collaborated with Vice President of Operations in meeting strategic objectives, along with working closely with the CFO and Vice President of Marketing on new business development, team building, and operational growth projects. Ensured compliance with diverse labor laws.

  Supported investors in the development of a new restaurant concept, Billfish Grill.

  Recruited to develop newly created restaurant s entire Human Resource Department.

  Traveled to the restaurant s Minneapolis site to train teams on new policies and procedures.

  Created workers compensation, sexual harassment, and safety procedure manuals for managers.

  Developed new corporate policies and procedures employee handbook to align with company goals.

Landry s Restaurants, Inc., Houston, TX

(1998 2002)

Employee Relations Representative (2000 2002)

Optimized employee relations initiatives within the corporate headquarters of this nationwide chain employing 30,000+ employees in 36 states, including investigating and resolving employee grievances, investigating and responding to Charges of Discrimination from the Equal Employment Opportunity Commission and state agencies; investigating and resolving guest concerns that directly dealt with inappropriate behavior, harassment, and / or discrimination; and advising and counseling senior management on disciplinary actions and terminations. Collaborated among leaders, HR colleagues, and employees through all levels of the organization regarding performance management, restructuring, terminations, and policies / practices. Investigated and responded to EEO-related administrative claims. Ensured employment laws were adhered to in order to minimize organizational risk. Participated in conference calls among peers to discuss HR topics.

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Landry s Restaurants, Inc., Houston, TX

(continued)

Employee Relations Representative (continued)

  Served as a valuable employee advocate to consistently ensure fair treatment.

  Developed, implemented, and interpreted all company policies and procedures.

  Assisted Vice President of Human Resources in developing new company policies.

  Participated in EEO, diversity, and sexual harassment training for management and staff.

  Led State of Affairs (Employee Roundtable) meetings at company-owned restaurants nationwide.

  Expertly examined data to identify trends and deliver key recommendations to leadership professionals.

Benefits Representative (2000)

Strategically steered insurance and benefits administration, including processing applications, monthly bills, and restaurant allocations preparation. Executed open enrollment process and benefit changes, conducted benefit orientations for new hires and / or existing employees, maintained records, reconciled monthly billings for benefit plans, and interfaced with payroll regarding FMLA, Leaves, and COBRA. Coordinated all Health and Welfare Plans, including Medical, Dental, Life, and Disability Plans, and Flexible Spending Accounts for 20,000+employees, and promptly resolved key issues.

  Served as the go to HR-based employee contact for 5,000+ hourly staff.

  Developed and implemented insurance presentations for management training.

  Proactively updated benefit procedure manuals for training and administrative purposes.

  Led annual enrollments, including writing materials for staff with questions on key plan design.

  Researched and coordinated benefit plans, including acquiring new vendors and working with brokers.

Human Resources Coordinator (1999 2000)

Played a vital role in supporting Corporate Recruiter while screening resumes, handling interviews, and preparing new hire paperwork, as well as diverse correspondence, letters and memos as required. Coordinated and managed company events.

  Researched information on multi-industry reward and recognition programs.

  Conducted comprehensive new hire orientations and management exit interviews.

  Successfully managed Employee of the Quarter awards and distributed relevant letters.

Customer Service Representative (1998 1999)

Exhibited solid communication and interpersonal relations skills toward responding to all customer complaints and assisting with customer claims as required. Optimized administrative efficiency by maintaining customer complaint files.

  Delivered integral support for Human Resources and Operations.

  Prepared monthly reports for distribution to Division Vice Presidents.

Texas Tech University

Bachelor of Arts in Communication Studies

Minor in English

Texas Tech University

Graduate-Level College of Education Studies

Member, Society for Human Resource Management (SHRM)

Member, Active Champion Forest Women s Club

Member, Alpha Chi Omega

https://www.linkedin.com/in/julie-heim

8334 Herts Road (832) 0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your success.

To acquaint you with my background, I offer proven experience in human resources management, employee relations, team building, training / development, workplace diversity / inclusion, performance management, employee advocacy, best practices, and key process optimization. I am also well-versed in policy / procedure administration, program design / development, payroll, benefits administration, and EEO / regulatory compliance, among other areas. Furthermore, I unfailingly achieve winning outcomes due to my superior skills in critical thinking, strategic workforce analysis / planning, communications, and attention to detail. To complement this experience, please note that I attained a Bachelor of Arts in Communication Studies from Texas Tech University.

Recently, as a Director of Human Resources for Consilio, I successfully led all facets of human resources for this global leader in eDiscovery, document review, and legal consulting services employing 3,500 personnel worldwide, including continuing to manage 75 personnel in Houston- and Dallas-based offices over the course of 12 months after the company s acquisition of Equivalent DATA. Within this role, I personally supported the Vice President of Managed Document Review Services in the oversight of 2,200+ reviewers, including developing a new Human Resources Guide for reviewers upon hire, as well as handling all employee relations matters while collaborating with the General Counsel on issues concerning terminations and / or sexual harassment.

A sample of my accomplishments included:

  Developing the company s first-ever, highly successful Mentor / Mentee program.

  Participating in the rollout of global HRIS Bamboo HR, and training staff on TalentWise.

  Joining the Conciliator group to boost employee morale and discuss employee-centric feedback.

  Launching the first-ever Consilio University LMS True U to align with the company s culture.

  Leading emergency communications, including updating personnel during Hurricane Harvey followed by launching a new, nationwide employee website to support community fundraising after the hurricane.

  Researching, purchasing, and implementing the company s first Learning Management System (LMS), along with saving $40,000+ in costs by expertly negotiating fees for the new system.

As this is just an example of my job history, please refer to my enclosed resume for additional information on my previous human resources leadership, corporate recruiting, employee relations, and benefits coordination experience with high-profile employers such as Landry s Restaurants, Inc.

I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.

Sincerely,

Yyyyyy x. yyyyyy