Cassandra Laine
Street Address 0000 xxxxxx xxxx , xxxx , xxxxx 00000
Phonexxx-xxx-xxxx
Email: abc@xyz.com

Website: www.designercassandra.com

Citizenship: American

SSN: xxx-xx-xxxx

Veteran s Preference: n/a

Core Competencies

PeopleSoft HRMS Implementations, Customer Service, Coaching/Training, People Tools, Application Engine, People Code, SQR, XML Publisher, Oracle, Program and Project Management, Strategic Planning, Administrative Operations, Office Management, Team Building, Event Coordinating, Database Administration, Information Systems Management, Policies/Procedures Development, Cryptography/Security Mechanisms, Disaster Recovery/Forensics & Security, IT Governance, E-Business Security, Networking Concepts & Applications, Security and Privacy, Information Design, Advanced Web Design, Web Animation, Internet Marketing

Professional Experience

2011-Present

National Association for Bilingual Education
Silver Spring, MD, United States

Salary: $52,000 USD Per Year
Hours: 40/week
Supervisor: Melissa Malakoff; Phone xxx-xxx-xxxx ; Contact; yes

Office Manager

Directly manage all daily office operations within a fast-paced environment with a focus on increasing productivity and efficiency. Provide supervision and training to staff members which requires a superior level of interpersonal and communication skills in addition to a strong ability to coach others. Utilize strong technical acumen in order to provide clients with both Tier 2 and Tier 3 support which includes login assistance and password recovery services. Design and implement annual budget plans, monitor operating expenses, design comprehensive project outlines, and foster positive relationships with third-party vendors. Play an integral role in the development and administration various system configurations which are utilized for several it processes and standards. Maintain a working knowledge of various technical tools which include Adobe Photoshop, Dreamweaver, Publisher, and Illustrator in order to design unique marketing designs, website content, and graphics used in digital media and/or print production. Perform in-depth market research in order to identify market trends and improve current operating procedures.

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2007-2010

U-Haul Co.
Hyattsville, MD, United States
Salary: $36,000 USD Per Year
Hours: 40/week
Supervisor: n/a; Phone: n/a Contact: n/a

Assistant Manager

Oversaw all daily operations within a fast-paced retail environment which included training staff members, overseeing both opening and closing procedures, and processing bank deposits. Successfully maintained a high-level of customer service while managing high-call volumes, maintained complex customer files, filed account documents, and diffused difficult customer service situations.

Education/Training

Keller Graduate School of Management

Location

Degree: Master s of Information Systems Management

Major: Information Security

Earned: 2014

Credit Hours Earned: NA

DeVry University

Arlington, VA, US

Degree: Bachelor of Science

Major: Technical Management

Earned: 2012

Credit Hours Earned: NA

DeVry University

Arlington, VA, US

Degree: Associate of Applied Science

Major: Web Graphic Design

Earned: 2010

Credit Hours Earned: NA

Technical Skills

Hardware Network: Routers, Switches, Cables, Modems, VoIP

Software Network: TCP/IP, LANs, WANs, SANs, VPN

Programming: C++, C#, UNIX, CSS, JavaScript, (X)HTML, MySQL, Java, PHP, XML< ASP, JQuery, C Language, Python, SQL, VMware

Operating Systems: Windows, MAC, Linux, Android, Blackberry, Google

Web Design: WordPress, Photoshop, Flash, Illustrator, Dreamweaver, InDesign, VectorWorks, CorelDraw, QuarkXPress

Applications: Microsoft Office Suite, WordPerfect, Publisher