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Program & Project Leadership Operations Employee Engagement

Business Process Improvements Quality Management Team Leadership

         Offer 18 years of progressively responsible administrative experience inclusive of project coordination, finance, event management, value stream mapping, customer service, account administration, global shipping, and sales support.

         Considerable experience in highly regulated industries such as automotive and aerospace.

         Skilled at devising, implementing and maintaining procedures to accelerate workflow, reduce expenses, heighten client satisfaction, and increase quality levels.

         Committed to fostering and maintaining a unified and respectful workplace climate essential to fueling employee productivity.

         Autonomous and personable with superb prioritization and multi-tasking capabilities.

         Contribute dynamic communication skills toward effectively liaising between executives and internal/external stakeholders in support of achieving corporate objectives.

         Employ polished skills in active listening and reflecting to establish rapport with customers and efficiently resolve disputes and issues.

         Adept at analyzing large volumes of data, choosing appropriate course of action, and reporting findings.

         Excel at prioritizing and managing multiple concurrent tasks to meet critical timelines and performance goals, and ensuring unparalleled attention to quality.

CP-Carrilo, Inc. (Pankl Racing Systems), Irvine, California, 2014 to 2017

Manager of Administration

         Transferred to sister company and charged with improving efficiency and productivity by developing lean processes, with primary emphasis in financial administration.

         Spearheaded full-scope accounts receivable, performed sales forecasting, and oversaw collection of $18M in annual sales.

         Slashed delinquent receivables by $245K+ in first three months and lowered receivables past 90 days to less than 1%.

         Conducted research and audits to reveal $300K+ in annual pricing errors and uncharged services.

         Leveraged sharp organizational skills to orchestrate corporate events and special projects including venue selection, vendor selection, contract negotiations, catering, and transportation logistics.

         Controlled labor expenses by assuming responsibilities for absent employees and temporary vacancies.

Continued ►

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Pankl Engine Systems, Inc. (Pankl Racing Systems), Irvine, California, 2011 to 2013

Administrator

         Partnered with CEO, CFO and Director of Sales & Technology to drive cost-effective and efficient administrative operations including customer relationship management, regulatory compliance, competitive intelligence, facility maintenance, and oversight of $5.5M in annual shipments globally.

         Established weekly customer delivery schedules and employed tact and diplomacy to respond to customer complaints, critical to ensuring 100% satisfaction and account retention.

         Tracked and monitored shipments, on-time delivery, scrap rates, and order intake as well as machine run times and employee hours to determine average hours per part.

         Analyzed sales performance, accounting data, and customer trends to ensure adherence to quality control and assurance standards.

         Constantly ensured compliance with state/federal regulations and Hazardous Waste inspections, and held accountability for acquiring state motor carrier permits, UCR registrations, and US DOT numbers; successfully passed US DOT safety audit.

Supplier Excellence Alliance / L5 Performance Systems, Irvine, California, 2000 to 2010

Special Projects Administrator

         Analyzed, documented, standardized, and streamlined work processes to support and maximize sustainable continuous improvement.

         Increased staff competence and organizational efficiency by assembling training guides, job aids, and a web-based corporate blueprint.

         Planned, scheduled, and executed certification workshops including application and qualification process, participant registration, facilities negotiations, and logistics.

         Orchestrated quarterly CEO conferences and annual awards banquet for up to 500 attendees.

         Championed seamless conversion of ERP system from ACT to Oracle s NetSuite Small Business to achieve real-time visibility organization-wide, and applied comprehensive knowledge of business architecture and process flows to optimize value of new application.

Certificate of Completion: Business Administration

Career Training Institute, Whittier, California

Professional Development:

LawRoom Compliance Training:

California Paid Family Leave Act

Diversity: Skills for Collaboration

Terminating Employees

Supervisor Anti-Harassment

Complying with the Call of Nature

California Employment Law

California Alternative Schedules

Workplace Investigations

Performance Reviews

Wage and Hour Training for Managers California

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[INSERT DATE]

[HIRING MANAGER S NAME]

[COMPANY]

[ADDRESS]

[CITY, STATE, ZIP CODE]

Dear Hiring Manager:

I am currently seeking a challenging opportunity as a (INSERT TARGET POSITION) and am submitting my resume for your review. In advance, thank you for your time and consideration.

As indicated in the accompanying resume, I bring to you significant administrative leadership experience, outstanding expertise in project management, and proven performance in accounting, finance, process improvements, and customer service. My strong cost control capabilities and advanced talents in regulatory compliance will without doubt enable me to effectively transition into your company and produce positive results. To complement these qualifications, I offer an impressive blend of event planning, sales forecasting, and quality management skills which are essential as a (INSERT JOB TITLE/POSITION).

As a proactive contributor to your organization, you will find me to be an accomplished leader committed to supporting you in achieving your objectives through unwavering dedication and resourcefulness. I am confident that I could be an asset to your company, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx abc@xyz.com

DATE

CONTACT NAME

COMPANY NAME

ADDRESS

CITY/STATE/ZIP CODE

Dear ___________________:

I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (INSERT TARGET POSITION) position currently available with your company. Having gained a better insight into the job requirements and your specific objectives, I am confident you will find me to be a pivotal player in achieving your goals.

As discussed, I am a resourceful, highly experienced, and personable professional eager to join your administrative leadership team. I believe you will find my dynamic (LIST A FEW SKILLS OR QUALIFICATIONS RELEVANT TO THE POSITION) skills vital to your operations and look forward to contributing to your organizational success.

Should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience. Again, thank you for the enlightening interview. I look forward to your response.

Sincerely,

Yyyyyy x. yyyyyy