Dedicated and accomplished Operations Leader with over 20 years of experience and a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex administrative operations. Possess high-level communication and analytical skills with a commitment to superior customer service. Offer solid leadership abilities with experience in managing teams and implementing unique processes

Operations Management Hospitality Industry Staff Management & Training Attention to Detail

Microsoft Office Suite Special Event Management Vendor Management Contract Negotiation

Loss Prevention Standards P&L Management Merchandising Staff Retention, Promotion, Development

  Demonstrated leadership acumen with a background in managing operations with over $4MM in annual revenue while managing teams of up to 120 staff members

  Awarded Motel 6, Regional General Manager of the Year (2016) and Motel 6, Area General Manager of the Year (2015) in addition to the Applebee s Sales Leadership Award and Retention Award

  Awarded Rookie of the Year for the State of New Mexico (Coldwell Banker/Legacy)

  Direct day to day operations within a fast-paced hospitality environment with a focus on increasing productivity, revenue, and efficiency levels

  Design and implement innovative operational strategies, supervise cross-functional teams, provide individualized coaching/training, and handle employee relations issues

  Maintain positive relationships with local government and community members, implement innovative marketing strategies, and identify potential revenue streams through direct sales calls

  Played a lead role in the development and implementation of a standardized employee training program which resulted in an increase in guest satisfaction scores

  Coordinated operations within a food service environment which included implementing strategies aligned with the franchisee s culture and overall philosophy

  Maintained an expert level knowledge of internal regulations and standard operating procedures in addition to handling unit inspections and creating improvement action plans

  Reviewed and approved product orders/schedules, provided training to staff members, and focused on maintaining high levels of employee retention

  Provided assistance to entrepreneurs within the local community with a concentration on providing solutions aimed at reducing expenses and improving overall efficiency

  Developed a unique monthly rotation menu along with daily cooked to order specials, identified potential bar-side marketing strategies, and tracked internal expenditures

  Played an instrumental role in assisting business owners with the opening of new restaurants which included creating administrative procedures and marketing strategies

  Trained and coached individuals on standard operating procedures, maintained compliance with state/federal regulations, and monitored restaurant schedules

  Managed daily operations of a busy casual dining restaurant which included managing financial logistics, implementing sales strategies, and diffusing escalated customer service situations

  Successfully obtained annual sales of over $3 million which resulted in being recognized in the Top 5% of all Applebee s locations in addition to being named General Manager of the Year (2007)

  Oversaw real estate transactions in support of both buyers and sellers which required assisting with purchase paperwork, handling home marketing, and coordinating showings

  Utilized superior communication abilities to maintain positive relationships with buyers, sellers, co-workers, and members of the local community

  General Manager, Total Entertainment Corporation (Fox and Hound), 2002-2005

  General Manager, The Thunder Canyon Brewery, 2001-2002

  District Manager, Denny s Restaurants, 1997-2001

  New Operations Opening Coordinator, Cracker Barrel Old Country Stores, 1990-1997

  Director of Food and Beverage, Ramada Inn Conference Center, 1981-1990

Date

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear__________________:

I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include a strong background in strategic leadership and operations roles with experience in overseeing sales operations within competitive industries, designing innovative marketing strategies, and supervising team members. In addition, I have strong experience in building positive relationships with members of the community, monitoring financial metrics, and increasing annual sales and/or operational revenue.

Some of my key accomplishments include:

  Awarded Motel 6, Regional General Manager of the Year (2016) and Motel 6, Area General Manager of the Year (2015) in addition to the Applebee s Sales Leadership Award and Retention Award

  Demonstrated leadership acumen with a background in managing operations with over $4MM in annual revenue while managing teams of up to 120 staff members

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy