Technical support leader with a consistent, proven track record of exceeding performance goals.

  Stellar listening, verbal communication and interpersonal skills to build relationships with customers.

  Strong troubleshooting skills to identify the root cause of technical issues and implement solutions.

  Adaptable and versatile professional with experience learning new technologies and tasks quickly.

  Solid time management, attention to detail and organizational skills, including prioritizing tasks.

  Demonstrated ability to work well independently as well as part of a team.

Operating Systems: Microsoft XP and Windows 7, 8 and 10.

Servers: Microsoft Windows Server 2003-2016.

Software: Microsoft Office Suite; VMware; and Adobe Photoshop, Illustrator and PageMaker.

Hardware and Peripherals: Lenovo desktops and laptops; HP desktops, laptops and printers; and Xerox, Lexmark and OkiData printers.

Support Specialist I, All Covered 2002-Present

  Provide outstanding support to customers, helping to identify and resolve technical issues.

  Deliver exceptional service at customer sites, including John C. Lincoln Hospitals; Paragon Vision Sciences; and St. Mary s Catholic High School, among others.

  Monitor alerts received from customers and apply fixes in an accurate, timely and efficient manner.

  Learn about the specific needs of clients in order to recommend upgrades that would benefit their team.

  Collaborate effectively with fellow technicians to close tickets or establish new account information.

Achievements:

  Consistently exceeded company performance expectations by more than 10%.

  Received job offers from multiple client companies over the years for providing outstanding service.

Customer Support Specialist, FedEx Office (formerly, FedEx Kinko s)  1992-2002

  Built and maintained positive relationships with customers to meet or exceed their expectations.

  Worked well with a diverse team of colleagues to identify and resolve technical issues.

Associate of Arts (AA), Graphic Design, Brown College Brooklyn Center, MN

> PC/LAN Certificate, Brown College Brooklyn Center, MN

> A+ Certified

> Also earned certificates for Lenovo desktops and laptops; HP desktops, laptops and printers; and Xerox, Lexmark and OkiData printers

Dear Hiring Manager:

With this letter, I wish to express my strong interest in joining your organization as a (INSERT JOB TITLE HERE).

As demonstrated in the accompanying resume, I am a technical support leader with a consistent, proven track record of exceeding performance goals. I offer stellar listening, verbal communication and interpersonal skills to build relationships with customers. My strong troubleshooting skills include identifying the root cause of technical issues and implementing solutions. My technical expertise includes:

Operating Systems: Microsoft XP and Windows 7, 8 and 10.

Servers: Microsoft Windows Server 2003-2016.

Software: Microsoft Office Suite; VMware; and Adobe Photoshop, Illustrator and PageMaker.

Hardware and Peripherals: Lenovo desktops and laptops; HP desktops, laptops and printers; and Xerox, Lexmark and OkiData printers.

Since 2002, I have served as a Support Specialist I for All Covered. During my tenure, I have provided outstanding support to customers, including on site at John C. Lincoln Hospitals; Paragon Vision Sciences; and St. Mary s Catholic High School, among others. I have consistently exceeded company performance expectations by more than 10%. Additionally, I have received job offers from multiple client companies over the years for providing outstanding service.

I am PC/LAN as well as A+ Certified. Over the course of my career, I ve also earned certificates for Lenovo desktops and laptops; HP desktops, laptops and printers; and Xerox, Lexmark and OkiData printers. As an adaptable and versatile professional, I have experience learning new technologies and tasks quickly.

As your employee, you will find me to be a team player committed to exceeding your performance expectations. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

xxx-xxx-xxxx

Dear (Person You Interviewed With):

I am writing to personally thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF EACH JOB OPPORTUNITY) position currently available at your organization. Having gained a deeper insight into the job requirements and your objectives, I am confident I can exceed your performance expectations immediately.

As discussed, I am a technical support leader with excellent listening, verbal communication and interpersonal skills to build relationships with customers. My expertise includes Microsoft XP and Windows 7, 8 and 10 operating systems; Microsoft Windows Server 2003-2016; and software programs, including Microsoft Office Suite; VMware; and Adobe Photoshop, Illustrator and PageMaker. Additionally, I have experience with Lenovo desktops and laptops; HP desktops, laptops and printers; and Xerox, Lexmark and OkiData printers.

Should you have any additional questions, please feel free to contact me at your earliest convenience. Again, thank you for the interview. I look forward to your response.

Sincerely,

Yyyyyy x. yyyyyy

xxx-xxx-xxxx