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Driven, focused, and knowledgeable Administrative Professional with 9+ years of experience in high-stress environments in addition to a strong background within various industries. Experienced in supporting daily office operations, designing strategies focused on increasing productivity, and assisting with customer service and inventory operations. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.

Operations Management Administrative Support Process Improvement Staff Training/Coaching

Attention to Detail Call Center Operations Employment Verifications Market Research

Quality Assurance Microsoft Office Suite Project Management Records Management

• Direct day to day administrative operations within a fast-paced environment with a focus on increasing productivity and efficiency levels
• Oversee the management of medical/dental files, review files in order to identify errors, and successfully process approximately 75 files per shift
• Maintain a Secret Security Clearance

• Held various contract administrative roles which included Office Clerk (Enterprise Bank), Receptionist (Archimages Inc.), and Front Desk Receptionist (Oakwood Systems)
• Performed detailed data research, completed large-scale data entry projects, and handled market/property tax research
• Coordinated Receptionist functions such as answering incoming calls, greeting visitors, scheduling meetings, and creating meeting minutes

Office Team, St. Louis, MO April 2014-June 2016

• Managed administrative functions within several organizations which included acting as a Clerical Assistant (Air Masters) and Receptionist (Breckenridge Insurance)
• Reviewed and updated files, handled data entry projects, and oversaw reception tasks such as answering phones, distributing mail, and supporting the accounting department

• Directed administrative tasks within an organization which provided drug development and manufacturing services to various industries
• Processed incoming samples for testing, entered new customer data into the sample management system, and prepared imaging documentation
• Generated comprehensive reports, managed a 5 line phone system, distributed incoming mail, and issued visitor badges as needed

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• Managed administrative functions which included answering incoming phone calls, filing packet documentation, and mailing reports to clients
• Led the processing of both Fed Ex and UPS packages, greeted incoming visitors, and maintained positive rapport with visitors, management, and co-workers

• Handled fulfillment needs within the Rapid Reporting Department which included processing over 500 IRS and SSA authorization forms on a daily basis in addition to processing third-party income verifications
• Completed income verifications for several third-party companies such as Bank of America, Wells Fargo, and GMAC

• Oversaw contract administration functions which included completing approximately 180 outbound calls per day and handling employment verifications
• Reviewed returned verification forms for accurate demographic data, utilized image enhancing software, and returned forms due to errors