Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

Country of Citizenship: United States

SSN: xxx-xx-xxxx

Secret Security Clearance

____________________________________________________________________________

Job Title: Medical Support Assistant

Department: Veterans Health Administration

Agency: Veterans Affairs

Job Announcement Number: VHA-659-16-SP-1771821-BU

____________________________________________________________________________

Core Competencies

Administration, Patient Interaction/Support, Appointment Scheduling, Staffing, Communication, Data Compilation, Database Management, Documentation, Insurance Forms, Personnel Training, Organizational Orientation, Electronic Waiting List Utilization, Audiocare Communication, Independent Work Performance, Interdepartmental Liaison, VA Health Eligibility, HIPAA Regulations, Standard Office Equipment Utilization, Research/Analysis, Contract Administration, Student Support, Hazardous Waste Management, Operational Management, Team Direction, Status Updates for Management, Records/Files Maintenance

MS Office Suite (Word/Excel/Access/PowerPoint), MySQL, .NET, HTML5, JavaScript, Visual Studio, Eclipse, ASP.NET MVC, SQL Server Management, C++

Professional Experience

September 2016 - Present

Veterans Affairs Hospital

Salisbury, NC

Hours per Week: 40

Salary: $10.40/hour

Supervisor: Paula Henry Phone: 704.329.1300 x81127 May Contact

Housekeeping Aid - Housekeeper

In this support role, provide broad-based housekeeping activities in meeting such responsibilities as washing walls, windows, room partitions, ceiling vents and fixtures, dusting/polishing furniture, emptying waste receptacles and assuring in-depth cleaning and sanitizing to prevent any cross-contamination/infection. Also wash and make beds, remove/replace draperies and blinds for cleaning, and wash windows as scheduled. Skillfully utilize array of heavy, industrial-level power scrubbers, buffers and carpet vacuums/shampooers, move furniture as requested, report any furniture in need of repair/replacement, and continually assure that all cleaning equipment and chemicals are stored in a safe and secure manner.

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January 2013 Present

Project C.A.R.E.S., Inc.

Project L.I.F.T. Alternative School

Charlotte, NC

Hours per Week: 40

Salary: $16.00/hour

Supervisor: Felicia Brooks Hamilton Phone: 248.217.8714 May Contact

Site Coordinator

Provide exceptional contract administration involving teacher and classroom grants; program focuses on supporting involvement of youngsters with educational process, with a goal of becoming self-regulated learners who are capable of exercising control over personal emotions/motivations, setting objectives and monitoring personal learning progress. Continually assist teachers in gaining/refining content knowledge and in collaboratively utilizing broad array of interests and learning profiles toward contributing to student growth. Assist staff development activities of administrators/teachers by providing essential tools for planning and teaching growth. Successfully implemented agendas that shortened EOC failure rate by 85%; also support various afterschool programs for students to increase efficiency/correctness of analysis.

August 2015 June 2016

Charlotte-Mecklenburg Schools

Charlotte, NC

Hours per Week: 40

Salary: $18.95/hour

Supervisor: Melissa Fennell Phone: 704.905.4049 May Contact

Behavior Modification Technician

Effectively supported Schools Superintendent, General Counsel, Chief Human Resources Officer, Employee Relations Executive Director and other administrative personnel in assuring improvement of any needed work performance of certified/non-certified organizational employees; assured compliance with federal/state/Board of Education laws, regulations and policies.

Served in liaison/intermediary role between administrators, Career and Technical Education (CTE) school-based Career Development Coordinators (CDCs) and student services staff personnel, parents and business/industry post-secondary institutions/community organizations in support of student transitioning. Was first-point-of-contact for Success Academies (SA); answered telephones, greeted visitors and managed array of family/student issues/problems. Assured strong communication with parents by designing weekly newsletters, recorded calls, calendars and fliers; also utilized excellent planning and organizational skills in facilitating off-site student trips, in-school assemblies and multiple family academic events.

Proficiently tracked/maintained student and school data, including attendance, behavior and other achievements/infractions; also developed/implemented systems designed to assist school leadership/families in meeting network-wide school culture objectives. Expertly incorporated North Carolina CTE Essential Standards Course of Study, National Career Development

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Guidelines, the National Model for School Counseling Programs, Standard Practices for Career Academies and Future-Ready Students for the 21^st Century. Continually supported school-based CDCs in delivering career awareness and work-based learning opportunities for CTE students; also facilitated professional development opportunities for administrators, CDCs, counselors and other academy personnel in the areas of business engagement, program marketing and student career development strategies/activities. Continually participated in multiple professional growth and development opportunities to assure currency with trends, demands and various emerging careers within the rapidly-evolving workforce.

January 2004 January 2006

Ship Intermediate Maintenance Activity (SIMA)

Norfolk, VA

Hours per Week: 70

Salary: $60,000 annually

Supervisor: N/A Phone: N/A May Contact

Hazardous Material Supply Supervisor

Expertly assisted clients in identifying, packaging, labeling, marking, transferring, segregating and profiling hazardous waste; ensured maintenance of environmentally-secure transfer, storage and disposal facilities (TSDFs) within region. Served as first-point-of-contact regarding spill response/containment/clean-up for hazardous materials/waste; interfaced with Fleet and Industrial Supply Center (FISC) to screen client waste prior to disposal.

Also provided in-depth consultative advisement to clients regarding proper sampling/testing, including appropriate testing and analysis/evaluation at Sampling and Laboratory Service. Consistently ensured that environmental sampling/testing was compliant with applicable federal/state/local regulations and with Ship Intermediate Maintenance Activity. As Quality Control Officer, updated Laboratory Quality Assurance Plan (QAE) and provided Quality Assurance Evaluation (QAE) of contract laboratories for Ship Intermediate Maintenance Activity.

Successfully gained certification from the NEC 9595 Hazardous Material Control Management Training center and was tasked with inventorying, receiving, transferring and turning-in all hazardous waste from all Navy commands, as part of providing preservation/protection of environment and preventing pollution whenever possible.

April 2002 October 2003

U.S. Navy

USS Ronald Reagan (CVN 76)

Newport News, VA

Hours per Week: 70

Salary: $60,000 annually

Supervisor: N/A Phone: N/A May Contact

Logistics Support Manager (Boatswain s Mate)

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Directed work performance of 25 cross-functional support personnel during shipboard deck operations; oversaw upkeep/maintenance of spaces and equipment, including performing preventive checks as well as fulfilling service work orders. Scheduled work assignments and set priorities for personnel and provided coaching/QA support to ensure outcome excellence; involvements included multiple sea & anchor actions, ship mooring procedures, at-sea replenishments (UNREP/VERTREP) and supporting helicopter landings. Held personal responsibility for training/certifying Flight Deck Crewmen, Underway Replenishment Rig Captains and Aircraft Landing Signalmen, performed small boat procedures affiliated with Force Protection Training and concurrently served as Divisional School Coordinator, Respiratory Protection Manager and Divisional Safety Program Administrator while also participating with Command Assessment Team and the Safety Training Team.

Continually utilized excellent communication skills through personal interaction or by utilizing telephones, mail services, websites and email; skillfully expressed ideas with confidence and listened effectively to others to assure full understanding of facts as well as other viewpoints. Ensured that supervisors/co-workers were kept apprised of activities status. Effectively applied goal/objective achievement standards to work performance and demonstrated a supportive, helpful approach to developing/maintaining excellent relationships.

Volunteer Experience

June 2016 - Present

Veterans Affairs Outpatient Clinic

Charlotte, NC

Hours per Week: 16

Salary: N/A Volunteer Position

Supervisor: Debra Jarmon Phone: 704.329.1300 May Contact

Volunteer

Work with staff in assisting with development of various patient intervention actions; provide strong, personal assistance and encouragement for patients while at facility. Consistently participate in/attend various teaching opportunities and confer with staff when possible to gain additional information/knowledge regarding Medical Center and methodologies for providing optimal service during multiple volunteer assignments; provide strong team support.

Education / Training

DeVry University, Charlotte, NC

Bachelor of Science, Computer Information Systems, Business Management Minor, 2013

GPA: 2.5

Semester/Credit Hours: N/A

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Relevant Coursework Topics:

Analysis

Research

Information Systems Solutions Development

Hardware/Software Design/Development/Maintenance

Network Installation/Testing/Troubleshooting

Electronics and Computer Technology (ECT) Programming Labs

Project Development

Applications Development

Problem Resolution

Technical Material Interpretation

Coding

Unified Modeling Language (UML)

Visual Basic.Net

Integrated Development Environment (IDE)

C++.Net Programming Language

Language Syntax

Debugger Tools/Techniques

NEC 9595 Hazardous Material Control Management Technician Certification

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

Country of Citizenship: United States

SSN: xxx-xx-xxxx

Secret Security Clearance

____________________________________________________________________________

Job Title: Medical Support Assistant

Department: Veterans Health Administration

Agency: Veterans Affairs

Job Announcement Number: VHA-659-16-SP-1771821-BU

____________________________________________________________________________

I am extremely interested in being considered for the Medical Support Assistant position available with your Agency, and am submitting my resume for review. With experience gained in multiple private-sector positions as well as with the U.S. Navy, I am well-versed in managing operations, meeting standards and guidelines, and achieving objectives.

Currently I provide broad-based maintenance support at the Veterans Administration Hospital in Salisbury, North Carolina, where I work closely with various levels of the medical staff in continually assuring that the highest levels of care, particularly regarding establishing and maintaining a hygienic and clean patient environment.

Additionally, I provide weekly volunteer service at the Veterans Affairs Outpatient Clinic in Charlotte, North Carolina, assisting staff in performing patient interventions and serving in a positive, encouraging role for patients while supporting colleague/team performance. During this assignment I continually look for opportunities to gain medical instruction/information as well as insight into methodologies for identifying, understanding and addressing patient needs and providing optimal service.

I have developed a broad array of administrative support skills during earlier assignments, particularly as a Behavior Modification Technician with the Charlotte-Mecklenburg Schools in Charlotte. In this role I provided strong support for various management personnel and, as first-point-of-contact, met such varied responsibilities as handling telephone calls, greeting visitors and remediating multiple family and student issues and problems. I also designed and facilitated the use of weekly newsletters, calendars and fliers on various relevant subjects, and I was responsible for such administrative assignments as tracking and maintaining student and school data, attendance, and information on behaviors, achievements and any infractions. I also developed and implemented systems that assisted school leaders and families in meeting network-wide school cultural objectives.

With the Navy, as a Logistics Support Manager aboard the USS Ronald Reagan, I was tasked with directing the work performance of 25 individuals that included developing work orders, prioritizing and scheduling work assignments, and providing crucial coaching and Quality Assurance support toward assuring highest levels of individual and team performance.

Throughout my career I have exhibited a commitment to quality and consistent compliance with critical governing directives, standards, policies and procedures. I am confident in my ability to deliver immediate and long-term results and you will find me to be a performance-driven leader and collaborative team player focused on achieving and surpassing goals. I am eager to discuss how my qualifications match your needs, and look forward to interviewing with you at your earliest convenience. In advance, thank you for your time and consideration.

Professionally,

Yyyyyy x. yyyyyy

Attachment

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

Country of Citizenship: United States

SSN: xxx-xx-xxxx

Secret Security Clearance

____________________________________________________________________________

Job Title: Medical Support Assistant

Department: Veterans Health Administration

Agency: Veterans Affairs

Job Announcement Number: VHA-659-16-SP-1771821-BU

____________________________________________________________________________

I would like to thank you for providing me the opportunity to interview with you and discuss the Medical Support Assistant position currently available. Having gained a deeper insight into the assignment requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.

As discussed, I am an enthusiastic, disciplined individual eager to serve as a dedicated member of your staff.  I believe you will find my experience and strong management, coordination and communications skills vital to your operations and I look forward to contributing.

Should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience.  Again, thank you for the enlightening interview.  I look forward to your response.

Sincerely,

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