- xxxxxx N. 25^th Ave. Apt. 2075 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Human Resources Management/Administration

Qualifications Profile

    Dynamic and achievement-driven professional with more than 7 years in customer service, account management, administration, and operations support in the financial services, retail, real estate, and food concessionary businesses.

    Highly focused in HR and business operations without losing sight of the big picture, providing strategic solutions to front and back-office work issues even under stressful work conditions.

    Well-organized as a decisive leader with effective people management and exceptional communicative fiat that inspire confidence while fostering collaborative work ethic among colleagues and subordinates.

Key Expertise

Business Operations Management

    Strategic Planning & Execution

    Process/Workflow Improvement

    Relationship Management (Clients, Employees, & Suppliers)

Administration

    Xxxxxxyroll & Benefits Administration

    Personnel Administration

    Manpower Sourcing & Recruitment

    Policies & Regulatory Compliance (i.e. OSHA, EEO, etc.)

    Staff Supervision & Training

    Office & Staff Administration

    Team building Dynamics

    Records & Document Management

Technical

    Task Scheduling Systems

    Functional Database Management

    ERP: Proprietary HRIS Database

    Office Tools: MS Office (Word, Excel, PowerPoint, & Outlook)

Professional Experience

    Provided outstanding customer services in originating and processing conventional and VA loans covering all 50 states in a call center environment and generating an average of $2M - $3M in closed loans per month. Funded 17 loans in May 2016 alone, valued at $4M.

    Served as Quality point-of-contact improving quality scores from 83% to 95% and thereafter averaging monthly quality score of 97%.

    Processed and prioritized on education loans, mortgage loan applications & pre-qualifications, while keeping clients informed on various loan products, procedural & documentary requirements, and credit solutions offered by the bank.

    Mentored and trained new loan officers on industry best practices, lessons learned, and general client financing and credit management. Performed rigorous applicant screening which can be leveraged in HR recruitment and placement.

    Provided account management support, coordinating activities and program that maintained customer loyalty, repeat business, and fostering a wider client base in target markets.

    Monitored all client emails and ensured timely resolution of customer complaints and issues with senior management.

    Built and maintained professional customer relations which can be leveraged in promoting employee relations for a successful HR career.

    Supervised a team of sales associates in processing customer purchases using touch screen registers with barcode scanners for efficient and accurate xxxxxxyment processing in a convenience store.

    Managed merchandise inventories, ensuring shelves were adequately stocked with new and fast moving products.

    Balanced cash register contents at shift s end, generating financial reports, and accounting for safe contents.

    Managed merchandise inventory, supervising 10-20 general concessions employees to assure seamless operations, and trained 40+ concessions supervisors on the proper procedures of operating concession stands.

    Developed occuxxxxxxtional skills in HR dealing with real world situations, processing resumes, conducting interviews and screening for concession supervisors, facilitating training sessions, and calculating/recording employee work-hours for xxxxxxyroll processing and administration.

Education & Credentials

    B.A. in Sociology, Dean s List (6 semesters), GXXXXXX: 3.5, SYRACUSE UNIVERSITY Ÿ Syracuse, NY ( 2014)

Member: Alpha Kapxxxxxx Delta, International Sociology Honor Society

Awards & Recognition

    Top 10% in Overall Conversion Rate, USAA (Sep 2015)

    Top 10% in Application Conversion Rate (Nov 2015)