Yyyyyy x. yyyyyy

xxx-xxx-xxxx

Ottawa, ON K1B 3G7 abc@xyz.com

Human Resources Generalist

  Offer numerous years of valuable experience in public-oriented, client/customer-focused and service-driven environments; talent for rapidly adapting skills and acquiring and mastering new knowledge illustrated by background in diverse professional roles and industries

  Solid understanding of human resource functions developed through managerial background complemented by BA in Psychology; experience spans orienting and training new hires to build strong teams and developing schedules and assigning projects to maximize use of time and resources through controlling workflow and monitoring performance to ensure compliance with policies/procedures and achievement of operational objectives

  Effectively cultivate positive employee relations and facilitate a motivating teamwork environment vital to maximizing performance, morale and retention; equally effective in leadership, independent and collaborative roles

  Sharp business acumen, with solid experience in key areas of operation ranging from customer service, sales, order processing, and cash management through inventory control, information systems management/data entry, billing, quality assurance, and standards compliance

  Excel in strategically managing projects and multiple tasks to optimize productivity and efficiency and achieve aggressive performance goals

  Dynamic communication and interpersonal relation skills crucial to productively interfacing with staff, senior management, cross-functional departments and agencies, industry stakeholders, customers, and suppliers

  Strong work ethic, drive to achieve goals and ability to balance priorities illustrated by ongoing employment concurrent with successful academic pursuits

Pharmacy Technician November 2008-Present

Queens Pharmacy - Ottawa, ON; 2014-Present

Rexall - Ottawa, ON; 2008-2014

  Actively collaborate with and support Pharmacist in driving operations ranging from human resources, sales, order processing, customer service, physician relations, insurance, and billing through inventory control, information systems management and internal and regulatory standards compliance; demonstrate dynamic prioritization, planning and organization skills in multi-tasking to maintain fast-paced workflow

  Contribute solid human resource management skills toward strategically coordinating staff assignments, maintaining daily workflow and overseeing and guiding team members

  Deliver world-class service crucial to ensuring satisfaction, building loyalty and driving sales and profit growth in efficiently entering, preparing and processing prescription orders as well as expertly responding to client/patient inquiries about medications; includes coordinating and following up on delivery services

  Boost efficiencies by integrating operations with technologies; includes Kroll and Nexxys systems

  Experience has included full accountability for managing compliance packs, including preparation, billing and scheduling

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Customer Service Representative March 2009-August 2011

Tim Hortons - Ottawa, ON

  Effectively collaborated with team members to deliver timely, quality customer service

  Applied strong prioritization and organization skills toward maintaining efficient high-volume morning drive-thru services

  Consistently ensured compliance with health, sanitation and safety standards in preparing food

Manager On Duty October 2005-November 2008

Kentucky Fried Chicken - Ottawa, ON

  Successfully managed broad areas of operation spanning human resources and customer services through inventory, financial and administrative functions

  Effectively trained and supervised staff to ensure optimal productivity, efficiency and compliance with policies/procedures

  Strategically scheduled staff to maximize use of resources while meeting labor cost and operational performance goals

  Actively monitored cashiers for end-of-shift cash count accuracy

  Proficiently controlled inventory to maintain optimal stock levels based on real-time and projected sales trends

BA in Psychology, Carleton University - Ottawa, ON; 2012

French Immersion Certificate

French Test of Written Expression: Level - A
French Test of Reading Comprehension: Level - B
General Competency Test: Level 1

Yyyyyy x. yyyyyy

xxx-xxx-xxxx

Ottawa, ON K1B 3G7 abc@xyz.com

Date

Hiring Agent Name

Organization

Address

City/State/Zip Code

I am extremely interested in launching a successful government career by securing a position in Human Resources and am submitting my resume for review. In advance, thank you for your time and consideration.

As demonstrated, my several years of management experience has included responsibility for various human resource functions ranging from new hire orientation and training, scheduling, workflow planning/management, and job assignments through employee relations, policies/procedures and standards compliance and staff supervision. I am highly effective in strategically managing human assets to maximize use of time and resources, optimize productivity and efficiency, control labor costs, and meet critical goals. I am also able to facilitate a motivating, collaborative teamwork environment instrumental to maximizing performance, morale and retention. Of note, more recently I have continued to contribute my human resource management skills toward directing and overseeing staff.

Complementing this experience, I offer a valuable background in public-oriented, customer-focused and service-driven industries along with solid skills in broad-scope areas of operations. Additionally, I ve earned a BA in Psychology, equipping me with the people skills vital to thriving in the field of human resources.

As an employee, you will find me to be a performance-driven leader and enthusiastic team player prepared to deliver immediate and long-range results and committed to supporting you in achieving your objectives. I am confident that I could be a valuable asset as a member of your staff, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy