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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000-4759 ● (xxx-xxx-xxxx ●

Relocating to Columbus, Georgia


IT Professional


Project & Program Management ~ Business Analysis ~ Customer Support

Procurement & Vendor Relations ~ Operations Leadership ~ Staff Training




         Highly productive IT professional with proficiency in consulting, project management, installations, system analysis, network administration, team leadership, customer service & support, and vendor collaboration.

         Strong capabilities in troubleshooting, diagnosing, and efficiently rectifying technical errors and issues.

         Diligently focus on optimizing performance and reliability of websites and software solutions.

         Leverage interpersonal skills to cultivate effective relationships with vendors, clients, and team members.

         Considerably experience in programming/software development, data extraction, transformation and loading (ETL) processes, information security, data center operations, and end user software training.

         Substantial managerial skills include recruiting, hiring, staff direction, and multi-unit operations leadership.


Professional Experience


Aderant Holdings, LLC, Tallahassee, FL, 2014 to Present

IT Systems Administrator

         Spearhead organization s worldwide VoIP system from hardware specification and procurement to post-implementation vendor support; proficiently orchestrated seamless cooperation among multiple vendors spanning the UK, The Netherlands, New Zealand, Australia, and North America.

         Adeptly manage primary data center comprising Windows servers and desktops (Win7/8.1/10) to support software development, customer support, contract management, and professional services groups.

         Procure, configure, deploy, and maintain servers and desktop hardware and software to ensure optimum productivity and business continuity for 500+ staff in North America, UK and The Netherlands.

         Foster positive relationships with vendors such as Microsoft, HP, Ricoh, CenturyLink, and Verizon.


Walt s Live Oak Ford, Live Oak, FL, 2014

Sales Consultant / IT Infrastructure and Web Support

         Provided comprehensive website and technical support encompassing content management, SEO, SEM, social media marketing, VAR software configuration and updates, and troubleshooting and support of network, desktops/laptops, printers, and scanner.


Progressive Management Company/Spirit of the Suwannee Music Park, Live Oak, FL, 2013 to 2014


         Performed broad-scope maintenance functions with an emphasis in grounds keeping, general repairs, and technical support for weekly radio broadcast/live steaming event.


Enterpro, LLC, Cape Canaveral, FL, 2012 to 2013

Chief Program Officer

         Governed program & policy development for National Health Information Sharing and Analysis Center and Global Institute for Cybersecurity + Research.

         Assessed and maximized critical infrastructure protection in tandem with organizations such as National Security Agency, FBI, Department of Homeland Security, Lockheed-Martin, Verizon, hospitals, and more.

         Collaboratively established Security Operations Center at Kennedy Space Center to monitor real-time cyber and physical security threats to nation's healthcare and public health organizations.


Continued ►



Page 2 of 2


Florida Association of Court Clerks & Comptrollers, Tallahassee, FL, 2010 to 2012

Project Administrator

         Championed implementation of ePortal spanning all 67 County Clerk of Court offices to enable filing of legal documents into courthouse s electronic document management system via Internet.

         Delivered face-to-face and web-based training to user groups, clerks, and Clerk s Office employees throughout State of Florida.


Enterpro, LLC, Tallahassee, FL, 2010

Senior Business Analyst

         Guided Pinellas County in developing detailed RFP for replacement of 30+ year old IBM mainframe-based court case management system.


Timberland Ford, Perry, FL, 2009 to 2010

Internet Sales Manager

         Directly supported sales of new and used vehicles by responding to website leads, monitoring Manheim auction site, updating dealer software, and supporting staff workstations and network infrastructure.


Kelly Subaru, Tallahassee, FL, 2008 to 2009

Sales Representative

         Contributed to driving revenue growth for dealership by selling new and used vehicles, administering Internet sales, updating Kelly Subaru website, and maintaining workstations and network.


Enterpro, LLC, Tallahassee, FL, 2008

Senior Business Analyst

         Supported Florida IT Centers of Excellence by conducting feasibility study for Florida Dept. of Law Enforcement to develop and implement statewide automated Electronic Arrest Warrant process.


Datamaxx Professional Services, Tallahassee, FL, 2007 to 2008

Project Manager

         Helmed multiple implementations of Datamaxx s message-switching products across law enforcement agencies nationwide and deployed Oklahoma Bureau of Investigation's "OKLeX information portal.


Brandt Information Systems, Tallahassee, FL, 2006 to 2007

Business Process Manager

         As member of senior management team, conducted extensive analysis of business processes to pinpoint gaps and deficiencies, influence measurable improvements, and capture substantial cost savings.


The Florida Legislature, Tallahassee, FL, 2004 to 2006

Information Systems Project Administrator

         As technical consultant to Article V Technology Board, charged with identifying requirements needed by state court system entities to conduct business transactions while adhering to legislative policies.


Prior Background:


Regional Branch Manager, Nsight Technologies, Tampa, FL

Vice President of Business Development, National Business Group, Atlanta, GA

District Manager, Data Systems Network Corporation, Tallahassee, FL

Vice President, Systems/Business Analyst, Advanced Systems Design, Tallahassee, FL

Programmer, Systems Analyst, Project Administrator, Florida Dept. of Law Enforcement, Tallahassee, FL

Equipment Support Specialist, Florida Army National Guard, Perry, FL

Telecommunications & Data Communications Specialist, United States Army Reserve, Thomasville, GA




PC/Windows & Macintosh O/S and desktops; SQL Server; MS Office; Hyper-V; Active Directory; File/Print server; DealerTrack; Reynolds & Reynolds; networking (e.g. Cisco devices, TCP/IP, DNS & SMTP protocols); network security (e.g. firewalls, antivirus software); telecommunications; VoIP


Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000-4759 ● (xxx-xxx-xxxx ●

Relocating to Columbus, Georgia




















I am currently seeking a challenging career opportunity as a (INSERT TARGET POSITION) and am submitting my resume for your review. In advance, thank you for your time and consideration.


I bring to you seasoned experience in the IT arena, advanced capabilities in system and business process analysis, and excellent talents in procurement, especially cooperating with technology vendors to ensure and expedite project success. My razor-sharp analytical, troubleshooting, and consultative skills have been well-honed throughout my career and would surely be fundamental to succeeding with your organization. To complement these qualifications, I offer strong abilities in end user relations and a constant commitment to enforcing stringent quality control and regulatory compliance in all initiatives.


As a proactive contributor to your organization, you will find me to be a highly motivated professional and remarkable leader committed to supporting you in achieving your objectives through superior technical acumen and managerial abilities. I am confident that I could be a asset to your organization and encourage you to call me at the number listed above so that we may discuss this mutually beneficial opportunity.






Yyyyyy x. yyyyyy


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