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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx

Driven, focused, and hard-working Customer Service/Sales Professional with a background in increasing revenue and productivity within a variety of industries. Experienced in supervising cross-functional teams, implementing sales focused best practices, improving organizational profitability, and diffusing escalated customer service situations. Equipped with a profound ability to improve organizational productivity in addition to maintaining strong communication with co-workers, vendors, and key client accounts.

Key Competencies


         Customer Support

         Operations Management

         Strategy Development

         Team Leadership



         Revenue Generation


         Bilingual, English/Spanish

         Project Management


         Key Account Management

         Attention to Detail

         Complex Problem Solving

         Process Improvement


Career Highlights


  Successfully led the relocation of 9 Latin American Support Centers to Orlando, Florida which required transitioning over 100 employees and ensuring there were no service interruptions

  Played a lead role in growing contract sales from 7% to 42%, increased employees from 4 to 49, and achieved over $6.4 million annual revenue within Latin America (Symbol)


Professional Experience

Oracle, Florida 2009-Present

Director, Critical Accounts

  Direct day to day sales/business development operations within a fast-paced environment with a concentration on increasing productivity, efficiency, and operational revenue

  Supervise critical account teams throughout both South American and North America, provide individualized feedback/coaching, and diffuse escalated customer service situations

  Review customer support metrics in order to ensure operational standards are consistently followed in addition to maintaining positive rapport with global technical management teams


Midas, Florida 2005-2009


  Owned and managed the daily operations of a successful franchised business which required supervising staff approximately 15 members and implementing standard operating procedures

  Successfully grew operational sales by $1.2 million in addition to overseeing financial operations such as payroll, financial report generation, profit & loss, and account reconciliation

  Utilized superior communication and interpersonal abilities in order to diffuse escalated customer service situations, managed human resource operations, and created store pricing models


Hyperlink, Florida 2003-2005


  Facilitated purchasing/logistics operations within an organization which included managing vendor contracts, overseeing manufacturing operations, and developing forecasting models

  Reviewed current processes and implemented streamlined procedures, coordinated supply chain operations, and maintained relationships with key clients

Additional Experience Includes: Director-Latin America, Symbol and Project Manager-Latin America, Oracle

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx






Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include a strong background in sales and customer account management roles with experience in leading cross-functional teams, implementing comprehensive business development strategies, and providing superior customer service at all times. In addition, I have a demonstrated ability to interact positively with others and diffuse escalated customer service situations.


To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive background in increasing operational revenue and overseeing large-scale projects.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy


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