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Sandra Brown

- 3073 Megan Lynn Lane Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *






Dear Hiring Manager,



        I am writing this in response to a job vacancy posting for the position of ________________. Please accept my application to become part of your team. My resum is attached for your review and consideration.


What I offer is my more than 31 years providing high-performance office management, customer service, clinical operations support, and administration in the medical/healthcare industry. I am currently with the Bay Area Urology Associates based in Webster, XXXXXX as an Office Manager following a tenure as its Front Office Manager. For more details, please take a moment to go through my resum .


In leveraging my management and administrative competencies in the healthcare industry, I also bring to the table my personal strengths that include a passion for achieving business objectives through sustained customer-focused and results-driven work excellence. Along the way, I have also proven my interpersonal communication skills that help build relationships with clients, stakeholders, doctors, and healthcare professionals so critical in maintaining a sound reputation for the business in highly competitive markets.


I am confident that my education, experience, and personal strengths offer the right mix of qualifications with which I can help you achieve your objectives as part of your team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you so much for considering me, and I look forward to hearing from you soon.









Attachment: Resum





Sandra Brown

- 3073 Megan Lynn Lane Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Business Manager/Administrator


Qualifications Profile


    Highly self-motivated and results-driven administrator and management professional with more than 31 years providing high-performance office management, customer service, clinical operations support, and administration in the medical/healthcare industry.

    Detail-oriented without losing sight of the big picture, analytical and methodical with critical thinking to strategize solutions in addressing work issues even under stressful work conditions.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues across diverse ethnicities.


Key Expertise

    Business Planning & Execution Support

    Customer Service Management

    Inventory Administration

    Fiscal & Budget Administration

    Service Support Administration

    Process/Workflow Improvement

    Continuous Quality Improvement

    Relationship Management (Customers, Stakeholders, Public, Government & Suppliers)

    Accounting Support (A/R, A/P, Invoicing, Payment Collection)

    Inter-Office Coordination

    Project /Program Management Support

    Policies & Regulatory Compliance (i.e. OSHA, Environmental Law, US-FDA, EEO, HIPAA, CLIA, COLA, TDOR & Medicare / Medicaid)

    Staff Supervision & Training

    Personnel Administration

    Records & Document Management


    Medical Billing (ICD9/10)

    Medical Terminology

    MS Office (Word, Excel, PowerPoint, Access, & Outlook)

    Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing


Professional Experience


Bay Area Urology Associates Ÿ Webster, XXXXXX

Office Manager Jul 1995 Present

    Oversee proper performance of all office personnel, ensuring proper training of new hires, credentializng staff and insurance contracts, and administering payroll.

    Manage executive schedules, travel requirements of executives and staff, conferences, event logistics, as well as accounts payables and receivables to ensure timely payments and collections.

    Perform medical coding complying with ICD9, ICD10 standards and CPT coding audits.

    File all medical claims, ensuring time action with follow-ups as needed. .

    Ensure compliance with safety regulations in office processes while maintaining confidentiality of company and client medical records and correspondences.

    Administered personnel for certification under OSHA, HIPAA, CLIA, COLA and TDOR.

    Supervised 3rd party contractors for equipment and office maintenance.


Front Office Manager Oct 1985 Jul 1997

    Provided outstanding customer service in processing clients, ensuring compliance with office etiquette, telephone etiquette standards, and exercising sound judgment while maintaining a professional attitude.

    Responded professionally with high volume multi-phone lines while taking phone messages accurately, responding promptly, and facilitating resolution of any caller issue or request.

    Provided administrative support that included managing correspondences and notices, doctor schedules and appointments, verifying insurance coverage, ensuring compliance with HMOs, PPOs, POS, EPOs and indemnity plans, processing documents, and handling confidential medical records.

    Triaged hospital consult calls and routed to appropriate doctor on call.

    Managed office and medical inventories, ensuring continuous availability through timely purchases.

    Organized filing system to ensure quick retrieval of documents on demand.


Education & Credentials


Diploma, Secondary Education Ÿ J. FRANK DOBIE HIGH SCHOOL (1981)

Trailblazer Awardee (1981)



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