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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Driven, focused, and hardworking administrative and customer service professional with several years of experience in progressive roles within a variety of industries. A strong background in performing complex business analysis, managing high-level client accounts, identifying account related issues, and providing training to new employees. Equipped with a significant ability to manage projects in addition to a keen ability to foster positive relationships with clients, co-workers, and members of management.
Key Competencies
|
Business Analysis Account Management Complex Problem Solving Deferred Compensation Plans |
Inventory Management Project Management Microsoft Office Suite Team Leadership |
Account Research Strategy Development Attention to Detail Time Management |
Professional Experience
Great-West Financial, New York, NY November 2014-Present
Account Administrator
Directed a variety of administrative and operational functions with a focus on increasing productivity and client satisfaction levels
Maintain positive communication with both new and existing clients, perform research on market related changes, and successfully resolve complex account issues
Perform in-depth analysis of accounts plans and client goals in order to make appropriate product suggestions in addition to maintaining a strong knowledge of deferred compensation plans
Oversee the enrollment of participants in various financial plans which included 401k plans and other investment plans
JP Morgan Chase & Company, Brooklyn, NY January 2002-January 2008
Operations Processing Administrator
Coordinated a variety of operational tasks within the organization which included verifying and processing check payments on behalf of accounts holders
Completed complicated account research in order to correct account related issues, organized all incoming mail, and providing training to new employees
Duane Reade, Brooklyn, NY January 2001-January 2002
Client Services Associate
Utilized superior communication and interpersonal abilities in order to foster positive relationships with both new and existing clients
Processed various transactions which included both cash and credit transactions, provided customers with merchandise related inquiries, and managed inventory
Additional Professional Experience Includes: Sales Associate, Payless Shoes and Youth Counselor, YMCA
Education
Bachelor s Degree, Liberal Arts, January 2012
Borough of Manhattan Community College, New York, NY
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