Experienced Strategic Technical Leader with several years of experience in information technology and technology roles and a demonstrated history of improving operational processes. Experienced in identifying innovative technical solutions for hardware and/or software issues, overseeing both server and network operations, and implementing streamlined operating processes. Equipped with a significant ability to lead technical projects along with building strong rapport with others.

Technical Support Operations Database Management Staff Training System Implementation

Workflow Management Hardware & Software Troubleshooting Networking End-User Support

Operational Process Improvement Oral/Written Communication CompTIA A+

  Direct day to day technical operations within a fast-paced environment with a focus on increasing productivity and operational efficiency levels

  Play a lead role in completing technology upgrades, installation, and maintenance in addition to delivering end-user support for technical and software systems

  Design and implement innovative operational strategies, review help desk tickets, and create innovative technical documentation

  Successfully installed advanced software and equipment which included IP phones and electronic cash recycling machines throughout all stores

  Coordinated field operations within a company which provided technology services, solutions, and support to clients throughout the United States

  Completed both laptop and desktop repair services, analyzed technical software/hardware issues, generated technical documentation, and coached new staff members

  Oversaw lending accounts and products within a banking environment which included audited claims, identifying account errors, and working closely with members of senior leadership

  Recognized as a member of the Foreclosure Analysis Taskforce in addition to continuously improving customer satisfaction levels through the usage of quality control measures

  Identified and implemented streamlined operations related to document collection, timeline assessment, and correspondence delivery

  Designed and created both floor and roof trusses for commercial and residential construction projects in addition to monitoring contractor activities and project logistics

  Utilized superior technical acumen to provide companywide system architecture and computer network development services

  Handled technical operations within a successful IT company which included installing and managing complex computer networks along with monitoring facility security

  Completed technical upgrades on both hardware and software systems, provided training to end-users, and maintained high levels of customer service

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Hiring Agent Name

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Dear__________________:

I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include a strong background in strategic leadership and technical support roles with experience in identifying appropriate technical solutions, providing coaching/training to staff members, implementing innovative systems, and consistently improving operational processes. In addition, I have strong experience in building positive relationships with both internal and external clients, supporting special projects, and increasing productivity levels.

Some of my key skills include:

  Successfully installed advanced software and equipment which included IP phones and electronic cash recycling machines throughout all stores

  Play a lead role in completing technology upgrades, installation, and maintenance in addition to delivering end-user support for technical and software systems

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

Contact Name

Company Name

Address

City/State/Zip Code

Dear _______________________________:

I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION APPLYING FOR) position currently available with your company. Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.

As discussed, my background should translate to dynamic results as a member of your team. In particular, I believe you will find my expertise in (ADDRESS A FEW SKILLS/QUALIFICATIONS/ACHIEVEMENTS RELEVANT TO THE POSITION WHICH YOU DISCUSSED DURING THE INTERVIEW) vital to your immediate and long-term objectives.

Should you have any additional questions, or to further discuss this opportunity, please feel free to contact me at your earliest convenience. Again, thank you for the enlightening interview. I look forward to your response and am eager to contribute to your success.

Sincerely,

Yyyyyy x. yyyyyy