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Yyyyyy x. yyyyyy
Experienced Project Manager
Accomplished w Client Centered w Detail Driven w Leader w Mentor w Innovative w Highly Effective
Extensive and progressively responsible experience in customer relations and all facets of IT project management, monitoring, and strategic planning
Excellent communicator with demonstrated ability to collaborate with staff, management, business partners, and others at all organizational levels
Outstanding blend of organization, prioritization, leadership, and interpersonal skills
Proven ability to lead team members, manage a wide range of duties simultaneously and coordinate multi-level directives within IT, IT project management, and customer service roles
Serve multi-site cross-functional teams across all projects and organizational initiatives from concept to completion
Mentor and lead teams by example and with integrity to deliver services excellence
Astute project leader in diverse settings aligning new technology with business objectives
Consistent success is rooted within the combined concepts of quality, continuous improvement and effective process enhancements
All Facets of IT Project Management
Customer Service and Satisfaction
Strategic and Technical Planning
Solutions Implementation Management
Financial Analysis and Forecasting
Analytical Problem Solving
Team Contribution and Leadership
Effective Customer Communication
Budget Control and Accountability
Hewlett-Packard Corporation, New York, NY, 2002 present
Project Manager (2016 present)
Serve as lead project manager. Collaborate with project personnel, the customer, and internal system directors for a superlative customer experience while ensuring that the company meets its SLA obligations to the customer.
Host or otherwise participate in internal calls for the purpose of reviewing contract status and open issues.
Support various other projects including HPE Citigroup and Citibank Canada accounts producing $1.2M and $190k in revenue in the second half of FY16. Reconciled $70k of revenue previously unrecognized due to Citibank Canada s accounting practices. Maintain close customer contact, manage Sub-K expenses and support the project manager in his absence. Serve as lead project manager for these two accounts.
Actively manage open calls process for the MetLife account in support of that account s lead project manager. Provide direct customer support through weekly touch-point calls and meet SLA requirements. Manage the account in the absences of the lead project manager.
Project Specialist (2008 2016)
In 2015, supported the PMO by successfully managing the invoicing of $1.7M of steady state revenue, and $789K of project income, reconciled associated expenses. Created and maintained the monthly ES JV Expense Report which allows the PMO to recover monthly revenue of $500K, plus overtime, from ES for workers transitioned from the DSS contract to the ES Campus SOW. Managed onboarding of new workers, offboarding of terminated workers and transfer of workers to the ES Campus SOW.
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Professional Experience, continued
Instrumental in designing, planning and executing a new PMO structure.
Proficiently manage the challenging activities of the PMO.
For a Morgan Stanley Smith Barney project, produced daily IMAC report, managed work order service confirmation and closure, tracked canceled cases for invoicing purposes, modified and tracked canceled or rescheduled events with the client. Reviewed Sub-K billing and managed Sub-K (PEAK Systems).
For Sovereign Bank, additionally managed escalations and call exceptions directly with the customer s Relationship Manager. Conducted direct customer survey via telephone canvassing. Assisted the PM/PMO with the developing and documenting IMAC and Work Order processes. Maintained ad hoc project data (SharePoint, email and supplementary records).
Supported a Cowen & Company project through proficient creation and management of necessary reports tracking hardware, communicating with the project team, accurately reporting monthly labor hours, maintaining the team calendar and employee contact lists. Utilized Custom Forecast Project Monitoring Tool Focal in creating monthly updates.
Served as relationship manager between HP and vendor for a Credit Suisse First Boston project. Reconciled weekly IMAC activity, approved IMAC invoices, contractor labor hours and requisitions.
Administrative Professional (2002 2008)
Served as Assistant to the Director of TMS and Business Continuity Recovery Services.
Managed the approval process for employee expenses, capital equipment and requisitions.
Provided HR support for manager and his reports, assisted with salary/stock option planning and performance review process.
Assisted in planning and coordinating on/off-site events ranging from small meetings to large conferences.
Provided timely and accurate administrative support for meetings, quarterly business reviews and more.
Earlier Professional Experience
Executive Administrative Assistant, Compaq Computer Corporation, New York, NY. Reconciled IMAC activity for Solomon Smith Barney and Adecco accounts; instrumental in securing $80k in technology grants for the Greater New York Madison Square Boys and Girls Club and Middle School 61.
Executive Administrative Assistant for NY/NJ Customer Business District, Digital Equipment Corporation, New York, NY. Assistant to the Director and District Planning Manager of the Multivendor Customer Services District, staff of 28 managers and 350 employees. Event planning, designed marketing flyers.
Senior Administrative Assistant for New York City Financial District, Digital Equipment Corporation, New York, NY. Administrative Assistant to the General Manager.
Business Administration, Long Island University
Certified Electro-Mechanical Technology, Opportunities Industrialization Center
PMP certification in process
ITIL IT Service Management Certification
Dale Carnegie Strategic Presentations Workshop
Dale Carnegie Course
Managing Multiple Priorities, Dun & Bradstreet Business Education Services
Microsoft Office (Microsoft Word, Power Point, Excel and Access), Outlook, and Front Page
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