Determined, highly skilled professional with proven capability to triumph over daily obstacles and resolve issues swiftly. Able to effectually evaluate situations to deliver appropriate solutions to drive resourceful operations. Skilled in working both independently and in cross-functional teams to excel under strict deadlines in fast-paced environments with frequently shifting priorities. Adept in optimizing efficiency, streamlining workflows and fostering an environment marked by high levels of productivity, along with high staff Thrive in challenging, changing scenarios that call for flexibility and efficient practices. Eager to continue a successful career as a performance-driven leader and integral staff member. Seeking a transition to a managerial role that will allow for leverage of skills gleaned from imminent degree completion, as well as offer opportunities for professional growth.

Healthcare Operations | Resource Allocation | Patient Care | Project Management / Facilitation | Cost Controls | Financial Management

Policy Development | Program Management | Process Improvement | Client Acquisition & Retention | Supervision | Training

Strategic Planning | Collaborative Decision-Making | Problem Solving | MS Office | Databases | Spreadsheets | Reports | Windows OS

         Deliver overall expertise and general claims support to teams while researching, examining, negotiating and processing claims

         Authorize the payment and refer claims to Investigators for further review as needed

         Conduct data entry and re-work; analyze and identify trends and provides reports as needed

         Supervise daily business support functions, as well as operations within the technical or production teams

         Leveraged communication, troubleshooting and leadership capabilities to coordinate all day-to-day functions

         Make certain that the overall mission of the organization remains aligned across all operations

         Assessed needs and developed corresponding solutions used to prioritize and delegate assignments to 40 staff members

         Worked diligently to manage a range of scheduling and logistical concerns as they arose

         Continuously monitored, tracked and evaluated performance levels to ensure adherence to the highest customer service, productivity, efficiency, safety and quality expectations

         Display excellent collaboration and leadership know-how in working effectively with individuals at all levels across the organization

         Prioritized tasks using interpersonal and business skills, used jointly to achieve or surpass organizational objectives

         Coordinated all trains and crews as they came into and from the rail yard; remained vigilant relevant to standard operating procedures (SOPs) and safety standards

         Reviewed and maintained records regarding schedules, routes and destinations, among other important data items

         Managed and successfully completed projects that supported business goals, increased efficiency and led to positive outcomes

         Provided assistance as needed to support team members and their respective duties; communicated with management in order to establish objectives and action plans for achievement

         Built productive relationships with management and team members; was often recognized by management for anticipating issues, presenting effective solutions, fueling team collaboration, exceeding expectations and consistently delivering superb final results

Also worked in Logistics Readiness (E-4), United States Air Force Reserve, Minneapolis, MN (2009 2015)

Master of Business Administration, Healthcare Administration Minor, American Military University (December 2016)

Bachelor of Arts, Business Administration, American Military University (2014)

Team Volunteer, Second Harvest Food Bank via Optum