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Yyyyyy x. yyyyyy

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Career Profile

Dedicated and accomplished Business Analyst with a solid track record of achieving exceptional levels of client satisfaction while simultaneously managing large-scale organizational projects. Equipped with high-level communication and presentation skills with a commitment to improving efficiency and project quality. Offer significant knowledge in change management, strategy development, the software development lifecycle, database architecture/integration, and staff management.


Technical Skills Include: Microsoft Office Suite (Excel, Word, PowerPoint), Access, Oracle, MsSQL, Visio, VBA, TOAD, ASPX, C#, and CSS

Key Competencies


         Operations Management

         Data Mining/Analytics

         Project Management

         Report Automation


         Database Architecture/Integration

         Agile Methodologies

         Software Development Lifecycle

         Mortgage Lending Industry



         Loss Mitigation

         Requirements Analysis

         Change Management


Professional Experience

Fannie Mae November 2009-Present

Business Analyst Manager (2011-Present)

  Design strategic initiatives aimed at encouraging a one team philosophy in addition to leading the implementation of a process and technology solution for a Federal Housing Finance Agency directive

  Led the creation of default monitoring oversight which provides both servicers and Attorneys with pertinent metrics and financial data in addition to generating data for regulatory agencies

  Supervise a team of 6 Business Analysts which requires providing individualized coaching and guidance, facilitate large-scale operational projects, and act as a Power User/Business Owner for an Oracle database

  Successfully created an Oracle database with TOAD which utilized both SQL and PL/SQL which supports the generation of approximately 150 production reports and is focused on scalability with minimal overhead

  Received several BEAT awards which included a Platinum BEAT award (2nd highest level)


Senior Business Analyst (2009-2011)

  Guided various analytical functions which included facilitating the generation of automated data quality reports aimed at identifying loss mitigation cases which are not in compliance with program standards

  Created an innovative application support process which was used to handle loss mitigation cases during the loan servicing transfer process

  Provided guidance related to complex loss mitigation cases, maintained positive rapport with System Analysts, and performed in-depth case analysis


GMAC ResCap, LLC November 2003-November 2009

Senior Business Process Analyst/Manager (2007-2009)

  Coordinated analytical operations within an industry leading mortgage servicer which included developing automated underwriting systems and supporting business unit initiatives

  Successfully reduced head count dependencies by approximately 50% in addition to improving both turn rates and cure rates through the creation of an automation engine

  Supervised a team of Junior Analysts, generated comprehensive business related reports, and played a lead role in the design of detailed reporting structures

  Utilized superior communication abilities in order to address client inquiries, led a business restructuring which improved production by 200%, and supported the IT department as needed

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Professional Experience Continued:

GMAC ResCap, LLC Continued:

Loss Mitigation Supervisor (2006-2007)

  Facilitated loss mitigation logistics which included supervising a team of over 5 Associates in addition to providing guidance related to complex operational issues

  Performed recruiting functions such as interviewing prospective candidates, providing both group and individual training, and diffusing escalated employee situations

  Created a scorecard which tracked group/individual performance and identified departmental goal progression, performed quality audits, and worked closely with Project Managers


Loss Mitigation Specialist (2005-2006)

  Directed administrative operations within the business unit which centered around managing an assigned portfolio in addition to consistently exceeding monthly production goals

  Played a lead role in minimizing credit risk, developed business requirements used within loss mitigation software programs, and acted as a HELOC subject matter expert


Account Manager IV (2003-2005)

  Managed key home equity accounts which required superior communication abilities, provided counsel related to both simple interest loans and lines of credit, and provided coaching to team members

  Reviewed detailed mortgage loan information to assist individual account holders with inquiries, guided delinquent account holders on delinquency resolution, and communicated with clients daily


Education & Community Involvement


Bachelor of Business Administration, Management Information Systems

Baylor University, Waco, TX


Eagle Scout, Boy Scouts of America


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