- 3987 Forrest Ct Ÿ Chamblee, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

(Date)

(HR Department

Name of Company/Recruitment Firm

Street Address

City, State, ZIP code

Job Reference Number, if any)

Dear Hiring Manager,

        In response to a job vacancy posting for the position of ________________, I am pleased to tender my application to become part of your team. My resum is attached for your review and consideration.

What I offer is my baccalaureate degree in Finance with more than 19 years providing high-performance sales & marketing, customer service, account management, and operations management in the hospitality industry. I am currently with Christophe s Gourmet, LLC in Xxxxxx, XXXXXX as Director of Marketing & Business Development following a tenure as Director of Operations. For more details, including my prior experiences, please take a moment to go through my resum .

In leveraging my managerial and administrative competencies in the highly competitive restaurant business, I bring to the table my personal strengths that include a passion for achieving business objectives through people-centric and efficiency-driven leadership excellence. In addition, I also offer my business-aware social and interpersonal communication skills that help build sustainable professional relationships with the people I work with, including clients, stakeholders, and industry professionals that create a harmonious and collaborative work environment in achieving shared commitments.

I am confident that my education, experience, and personal strengths offer the right mix of qualifications with which I can build a mutually rewarding career where I can help achieve your objectives as part of your management team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you for considering me, and I look forward to hearing from you soon.

Sincerely,

YYYYYY X. YYYYYY

Attachment: Resum

- 3987 Forrest Ct Ÿ Chamblee, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Account Management ▪ Operations Management ▪ Business Development

Qualifications & Expertise Profile

Self-assured and results-driven management professional with more than 19 years providing high-performance sales & marketing, customer service, account management, and operations management in the hospitality industry.

Sales / Customer Service Management

    Proven expertise in customer service and account management, providing value for clients in maintaining productive working relationships with the company, while driving business growth in highly competitive markets.

    Excellent marketing and event/promotion management skills that increase client orders by 18%, enable the sales team to penetrate new markets/demographics, position/brand products and services, and exceed sales targets that achieve regional sales leadership in highly competitive markets.

Operations Management

    Drove operational excellence that maximizes productivity and process efficiencies in inventory management, project management, contract management, and personnel administration that enable the business to achieve cost and service quality advantages.

Resource/People Management

    Demonstrated analytical, methodical, and critical thinking to resolve internal staff conflicts, customer complaints, professional relationship, and work issues even under stress.

    Well-orxxxxxxnized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire confidence, performance excellence, and teamwork synergies across diverse ethnicities and multi-functional enxxxxxxgements.

Technical Skills

    Productivity Tools: MS Office Google Docs/Forms, Google Drive , Trello Project Management , & Slack Integrated Corporate Communications

    HR Tools: ADP Payroll, ADPezlabor, HR & Time Management Software , & ZenPayroll (Gusto) Payroll

    Sales Tools: Kounta POS, POC proprietary POS

    Internet Apps: WooCommerce Website Interface Manager, & SurveyMonkey

    Operations Tools: Tookan Task Scheduling, & Onfleet Delivery Logistics & Tracking System

Professional Experience

Christophe s Gourmet, LLC Xxxxxx, XXXXXX

    Develop and execute monthly marketing campaigns that maximize demand in target demographics and market niches.

    Explore opportunities in the meal delivery market landscape, using SWOT analysis to develop marketing plans and realistic projections to enable the company to exceed strategic objectives with available and planned resources.

    Managed brand positioning and business development, overseeing multiple channel marketing and distribution chains including pop-up office sales, catering events, meal deliveries, and culinary events

    Produce the business plan that outlined and initiated the conversion of 4 brick-and-mortar retail operation to an online ordering and gourmet home meal delivery business model.

    Developed and oversaw the execution of the master marketing plan for the meal delivery model that resulted in an increase 18% increase in orders for the initial 3 months of implementation.

    Completed a customer feedback analysis project based on customer experience research from frequent and occasional patrons after every implementation of time-bound event/promotions and tactical marketing plans.

    Operationalized the business model, developing and executing procedures and protocols for 13 professionals, managing the supply chain processes and procedures linking the kitchen production and store operations.

    Standardized menu item presentation, QA checks, complaint/conflict resolution, and suggestive selling techniques.

    Provided HR support in staff recruitment, developing job descriptions and expectations for store managers, executing development and career movement plans, and providing performance assessments and feedback.

    Implemented a store employee scheduling system that maximized worker effectiveness, and managed labor costs

    Performed accounting forensics to identify balance discrepancies, false charges, and cash reconciliation issues.

    Developed a meal QA system that standardized production quality, creating and implementing a 54-step menu item release system that managed the progression of a menu item from concept to public consumption.

    Performed demographic research using client feedback, sales trend analysis, and client profiles in target demographics.

    Chaired a director committee meeting that focused on assessing the business model in accordance with strategic goals.

    Chaired a menu committee that optimized product offerings by performing analysis on production cost, margin, shelf life, historical sales data, customer feedback, and raw material availability.

- 3987 Forrest Ct Ÿ Chamblee, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Professional Experience (continued)

Pub 71, LLC Brookhaven, XXXXXX

    Grew regular clientele through relationship building, business networking, off-season promotion, and superior service

    Developed, marketed, and executed promotional events that focused on increased new patronage and customer retention, resulting in a 20% average annual growth in the competitive restaurant service industry.

    Maximized revenue streams by optimizing volume shifts and providing excellent customer service.

    Participated in the planning, structuring, and launching of a new restaurant.

    Implemented and supervised sports team sponsorship, providing ROI justifications in its promotion.

Frankie's (Jock's & Jill's) Sports Bar & Grill Xxxxxx, XXXXXX

    Supervised 8 employees in managing front and back office operations, including shift scheduling and periodic reviews to optimize service performance

    Provided HR support in staff recruitment, new hire orientation and ongoing training for employees

    Maintained average monthly sales of $180k, managing a monthly alcohol inventory of $45k.

Others:

Pine State Mortxxxxxxge, LLC Xxxxxx, XXXXXX

    Performed o credit and financial analysis for potential home buyers, originating 15 to 20 residential home loans resulting in $2.7M in home loans per month

    Pre-qualified potential home buyers, counseling new buyers and secondary markets with credit issues through credit repair to meet specific program guidelines, and conducting due diligence and background checks of new home buyers in processing loan applications.

Education & Credentials

B.A. in Finance, GEORGIA STATE UNIVERSITY Xxxxxx, XXXXXX (2004)

Awards/Recognition

    Employee of The Year Award, Frankie s Sports Bar & Grill (2003)

Professional Affiliations

    Volunteer: Must Ministries, women s halfway house

    Volunteer/ Founder: FC Brookhaven Men s Adult Soccer Club

Established a competitive, amateur soccer club in the ADASL, a 40- team major league in metro Xxxxxx, maintaining sponsorship, negotiating home field contracts, budgeting, representing the club in league conferences, and serving as head coach advancing the team from DIII to DI in 4 years