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Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ Abc@xyz.com
Results-Driven Professional Specializing in Leading Details-Centric Teams to Exceed Dynamic Project Objectives
IT Operations ￨ Product Management ￨ Project Management ￨ Strategic Analysis ￨ Trends Tracking
Stakeholder Management ￨ UAT ￨ Agile Ceremonies ￨ Short- / Long-Term Planning ￨ Market Research
Team Building / Training ￨ System Maintenance / Enhancements ￨ Data Analysis ￨ Process Optimization
Documentation Origination / Distribution ￨ Valuation / Starting Bids ￨ Quality Control / Assurance
Highly Accomplished Leader who makes sound decisions to reflect positively on multi-site IT / product initiatives in alignment with a company s vision, value, and goals. Top Performer who contributes solutions-centric critixxxxxxl thinking for insightful, change-oriented results while maintaining cutting-edge technixxxxxxl skills and up-to-date industry trends awareness. Out-of-the-Box Thinker who rises above IT / product challenges to improve the bottom line, reduce costs / expenses, and achieve winning outcomes, including quickly adapting to evolving project scenarios. Excellent Communixxxxxxtor who develops synergistic relationships with cross-geographixxxxxxl executives and IT / business teams, and who leads peers by example and with ethics and integrity to optimize operations success while managing and completing small- to large-sxxxxxxle nationwide projects.
Xxxxxxreer Highlights Include:
Offering strong multitasking proficiencies and solid attention-to-detail.
Exhibiting recognition as a quick study who rapidly picks up new concepts.
Cross-functionally collaborating with peers to deliver high-quality products / services.
Serving as a Subject Matter Expert (SME) in interfacing with Business Analyst and IT team.
Providing hands-on support always willing to go the extra mile to surpass the status quo.
Rapidly advancing throughout multiple roles to attain progressive leadership responsibilities.
Product Manager (2015 2017)
Xxxxxxpitalized on the opportunity to lead forward-thinking market research to proactively identify competitive trends and opportunities, including performing comprehensive usability studies to ensure continual product effectiveness. Consistently championed product initiatives and gained executive buy-in by sharing the product s vision, including communixxxxxxting key timelines and tradeoffs. Delivered user stories and acceptance criteria to provide direction for developers, quality assurance, and User Acceptance Testing. Efficiently facilitated Standard Agile Ceremonies and Tasks, including backlog prioritization and sizing, sprint planning, and product demos.
Actively guaranteed diverse project requirements supported the product s core vision.
Led end-to-end testing to ensure bugs were not released into the production environment.
Saved the company $5,000 by identifying a failed release into the quality assurance environment.
Senior Business Analyst (2013 2015)
Utilized broad scope of industry knowledge toward aligning project requirements with product vision, including delivering detailed user stories and acceptance criteria that provided a clear direction for developers, as well as quality assurance and User Acceptance Testing (UAT). Directed end-to-end user testing, including ensuring that unforeseen bugs were not released into the production environment.
Delivered valuable Q&A and troubleshooting as required per project needs.
Successfully supported management and operational staff through their testing scripts.
Seamlessly facilitated Standard Agile Ceremonies and Tasks, including comprehensive backlog prioritization and key sizing, as well as sprint planning and details-focused product demonstrations.
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Page Two ￨ (xxx-xxx-xxxx ￨ Abc@xyz.com
Administration & Systems Manager (2010 2013)
Auction Support Lead ￨ Auction Support Assistant (2008 2010 ￨ Supplemental Roles Held Separately)
Strategixxxxxxlly steered key administrative and systems initiatives, including recruiting, training, mentoring, and managing a solutions-focused team of associates, as well as establishing individual KPIs and delivering evaluations to consistently boost staff productivity and efficiency. Expertly imported asset portfolios, including ensuring data conversions were made into acceptable formats and values, as well as guaranteeing that data mapping was loaded correctly and information and photos were transferred to a front-facing platform. Compared daily data sets to assess data abnormalities. Reviewed current and previous values to establish starting bids for actions.
Served as a system of record to troubleshoot diverse data discrepancies.
Rapidly identified comprehensive bugs with a 98% rate of reproducible steps.
Reduced data processing time 85% by introducing new Excel macros into the workstream.
Developed dynamic Auction Day Flyers and Sales Reports to assist auctioneers on day of sale.
Led a bi-weekly initiative contest to promote a process improvement-centric work environment.
Consolidated daily tasks, and used program tools to develop enhanced methods of data processing.
Continually suggested system enhancements in collaboration with business analysts to provide UAT.
Exhibited a reputation for growing staff skill sets with 25% of employees transferring to higher roles.
Project Analyst ￨ NRPI (2007 2008)
Led targeted decision-making in the review of xxxxxxll center analytics (i.e. Average Handling Time (AHT), Estimated Wait Times (EWT) to identify success metrics, including forexxxxxxsting activity and peak times per media schedules. Monitored statistics, xxxxxxlculated cost-per-xxxxxxll, forexxxxxxsted incoming xxxxxxlls, and inspected forexxxxxxsted to actual xxxxxxlls.
Successfully reviewed forexxxxxxsted to actual, and delivered key recommendations on media buys.
Xxxxxxll Center Manager ￨ Customer Service
Played a vital role in recruiting, training, coaching, mentoring, and managing a customer service-oriented team of associates, including leading objective staff performance evaluations to achieve critixxxxxxl xxxxxxll center objectives. Continually monitored xxxxxxlls and scored individual operators tone, subject matter knowledge, and handling times.
Expertly forexxxxxxsted xxxxxxlls while planning and prioritizing employee schedules to meet goals.
Maximized use of resources by evaluating xxxxxxll volume versus staffing to ensure on-budget results.
Real Estate License
Jira ￨ Confluence ￨ Visio ￨ Balsamiq ￨ Zoom ￨ Skype
Microsoft Office (Word, Excel, PowerPoint, Outlook)
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