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Yyyyyy x. yyyyyy
1647 Post Rd, Apt. 5306-San Marcos, TX 78666 abc@xyz.com
Retail industry and Customer Service professional available to
contribute expertise toward steering and supporting store
operations in a leadership/supervisory role
Profile
Offering several years of experience with major retailers, rapidly progressing to leadership roles:
Promoted to Lead Trainer within 5 months of joining Home Depot team; 2015
Currently manage merchandising/internal standards compliance of stores throughout Austin area
Recognized as Employee of the Month, September 2015
Successfully trained, coached and led sales associates; JCPenney
Comprehensive knowledge of merchandising strategies backed by solid retail qualifications spanning sales, customer service, new hire orientation, staff training, stock control, and general operations
Effectively prioritize, plan, coordinate, and manage projects/workflow to optimize productivity, maximize use of time and resources and achieve critical deadlines and performance goals
Hands-on leader and dynamic team player equally effective in management, independent and collaborative roles
Self-motivated, creative, resourceful, and detail-oriented professional with strong work ethic and high level of professional integrity
Proficient in MS Word, PowerPoint and Excel; able to rapidly learn new software, applications and systems supporting employer operations
Professional Experience
Merchandise Execution Team Lead/Trainer, Home Depot 2015-Current
Rapidly progressed from Merchandise Execution Associate to manage internal guidelines compliance throughout Austin area stores; spans maintaining store appearance and pricing standards through ensuring product availability based on customer demand/sales trends
Effectively deliver both new hire and existing associate training
Sales Associate, JCPenney 2013-2015
Held active leadership role as Team Captain, with responsibility for coaching and training associates to build high-performance team
Strategically allocated resources to optimize merchandise presentation
Consistently delivered world-class customer service vital to ensuring satisfaction, building loyalty and driving revenue growth
Concurrently managed wide range of general sales and operational functions
Teacher, Learning Care Group 2011-2013
Effectively planned and facilitated daily activities as well as delivered classroom instruction
Additionally provided private care across activities of daily living; actively consulted with guardians
Education
BS, Family and Consumer Science, concentration in Family and Child Development; December 2016
Texas State University-San Marcos
GPA: 3.7/4.0 scale
Certified Nurse Assistant; June 2012
Alpha Career Institute-Arlington, TX
Community Involvement
Volunteer Stocker, Salvation Army Retail Store; 2012
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