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Career Profile
Driven, focused, and knowledgeable Strategic Leader with several years of experience in teaching and operational roles with a concentration on teaching English as a second language and providing translation services. Strong background in assisting students in strengthening weaknesses and utilizing strengths on an individualized basis. Equipped with a significant level of intuitive and empathetic interpersonal abilities for maintaining positive rapport with clients, co-workers, and members of executive management.
Key Competencies
Interpretation/Translation Lesson Plan Development Team Leadership Customer Service/Support
English as a Second Language Teaching Training/Coaching Staff Management Quality Management
Project Management HTML, MS Office, SDL Trados Studio, SDL Passolo, MS Project Management Pro
Education
M.A., Translation Studies with a Concentration in Russia, Kent State University, Kent, OH (2016)
Bachelor of Arts, Accounting/Finance, South State Ural University, Chelyabinsk, Russia (2009)
Teaching Business English, ITTT Specialized Course (2017)
Current TESOL Certification, TEFL International, Phuket, Thailand
Professional Experience
The Boardwalk, Put in Bay, OH May 2011-October 2016
Server
Directed day to day customer service operations within a fast-paced food service environment with a focus on increasing productivity and customer satisfaction levels
Identified customer preferences and made appropriate food/drink recommendations in addition to continuously upselling products to increase operational revenue
Achieved highest sales of the season in addition to being awarded with several individual awards such as Most Cocktails Sold in a Month
Coordinated administrative functions such as processing customer transactions, training new staff members, and monitoring inventory levels
The Waterfront Restaurant, Put in Bay, OH May 2009-September 2011
Sous-Chef
Supported daily kitchen operations which included prepping food, training/supervising staff members, and ordering kitchen/food supplies
Played a lead role in diffusing escalated customer service situations and ensured that food quality and/or safety standards were consistently followed
Volunteer Experience & Professional Memberships
Delegation Liaison, World Games Special Olympics, Los Angeles, CA (2015)
Volunteer English Teacher, Ico Poran Organization, Brazil (2017)
Interpreter, Davey Tree Company, Kent, OH (2014)
Member, National Language Service Corps. (2017-Present)
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