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Project & Program management ~ Business Analysis ~ Budgeting

Solution Development & Delivery ~ Risk Management ~ IT Best Practices

• Strong project management experience with the ability to create project plans and budgets, devise schedules, allocate resources, and facilitate delivery within timeline, scope, and budget parameters.
• Demonstrated strengths in hiring, onboarding, mentoring, and leading technical teams throughout the complete software development life cycle.

         Proven success in deploying cutting-edge solutions spanning VM environments, telecommunications, data centers, network infrastructure and storage, application development, and database administration.

         Able to align and mobilize cross-functional teams in meeting demanding deadlines.

         Excel at in-depth business analysis, and translating needs into robust solutions with specialization in industries such as security, finance and manufacturing.

         Well-versed in methodologies such as Agile, Scrum, Waterfall, SDLC, ISO, PMI framework, Deming, Six Sigma, ITIL, and PMLC.

         Member of Project Management Institute (PMI) and New Jersey Professionals.

Wells Fargo, Charlotte, NC, 2017 to Present

Senior Technical Infrastructure Manager (contract)

         Shepherded enterprise information technology team in managing multiple projects in alignment with 2017 technology refresh initiative.

COPS Monitoring, Williamstown, NJ. 2013 - 2016

Vice President of Information Technology

         Promoted within six months from initial role as Director of IT and charged with defining strategic technology direction for largest wholesale security monitoring company nationwide.

         Established IT budget and demonstrated exemplary leadership talents in directing cohesive team of programmers, web developers, telecom specialists, infrastructure technicians, and technical support staff.

         Fortified disaster preparedness and recovery plans for six central station sites and two data centers resulting in winning 2014 Central Station of the Year award.

         Introduced enterprise-wide best practices for IT department to standardize operations and enhance bottom-line performance.

         Championed $10M enterprise upgrade of infrastructure, telecom, OS platforms, network, and data security.

         Adeptly steered efforts to achieve and maintain 99.999% network uptime reliability.

The Judge Group, Conshohocken, PA, 2012 - 2013

Senior Program Manager

         Directed, mentored, coached, and motivated 35 contractors in delivering multiple large-scale and compliance-based projects for client (TD Bank).

         Launched highly efficient onboarding program for contractors which boosted client satisfaction by 30%.

         Seamlessly liaised between contractors and management to swiftly address and mitigate issues, successfully increasing contractor retention by 20%.

ACE Insurance (TekSystems), Philadelphia, PA, 2012

Technical Infrastructure Project Manager (contract)

         Analyzed, enriched, and standardized project management process by effectively transitioning PMO from manual system to Clarity Project and Portfolio Management tool.

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TD Bank, Mt. Laurel, NJ, 2010 - 2012

Vice President, Retail Banking Project Management

         Orchestrated $9.5M project to revamp retail bank offerings in US and Canada which resulted in fueling associated revenues by $35M in first year.

         Evaluated and fine-tuned regulatory audit process to ensure strict compliance with Dodd-Frank legislation.

         Recipient of TD Bank WOW award for exhibiting outstanding achievements in project management.

Bank of America (Matlen Silver Group), Pennington, NJ, 2009 - 2010

Technical Project Manager (contract)

         Meticulously administered $100M IT project budget to facilitate flawless transition of Merrill Lynch systems to Bank of America s infrastructure.

         Delivered influential leadership to five project managers and governed transfer of $15B in mortgage loans from outside vendor administration to in-house.

Thomson Reuters (formerly Thompson Financial), New York, NY, 2006 - 2009

Technical Infrastructure Project Manager

         Expanded data center utilization by leading teams in completing firm s first server virtualization project.

         Collaboratively controlled $200M portfolio budget including forecasts and expense control.

         Presented with Outstanding Performance award for excellence in project management, and handpicked as member of Champions Team tasked with improving enterprise project management processes.

         Played an integral role in consolidating six global data centers to four through server virtualization initiative.

Schiffenhaus Packaging Corporation, Newark, NJ, 2000 - 2006

Corporate Information Systems Manager

         Helmed $7M infrastructure upgrade including network and end user hardware following rapid promotion within two months of hire date.

         Merged three software systems to create ERP solution, markedly accelerating manufacturing operations.

         Methodically authored disaster recovery plan, best practices initiatives, hardware preventive maintenance schedules, strategic IT plans, and user security policies.

Corrugated Technologies Inc., San Diego, CA, 1998 - 2000

Product Manager

         Supervised global launch of document scanning and data storage software specific to packaging industry.

         Persuasively negotiated contracts and software licenses encompassing 360 clients and five software vendors.

Prior background includes role as Project Manager / Analyst with Amtech Software, Bensalem, PA, 1996 - 1998

Bachelor of Arts, Penn State University

Candidate, Master of Information Technology Management, New Jersey Institute of Technology

CISSP (in progress)

Six Sigma Green Belt

Project Management Professional (PMP), PMI

Paralegal, Rutgers University

Microsoft Project, Microsoft Office (Word, Excel, PowerPoint, Access, Visio), SharePoint, SQL, Clarity, Planview, ERP systems, SAP, PeopleSoft, Salesforce, CRM systems, RFID, LAN/WAN, FTP, telecom, mobile devices, Metro Ethernet, T1, SONET, Fiber, VPN, cloud hosting, Cisco, Avaya, SAN, NAS

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[INSERT DATE]

[HIRING MANAGER S NAME]

[COMPANY]

[ADDRESS]

[CITY, STATE, ZIP CODE]

Dear Hiring Manager:

I am currently exploring senior-level career opportunities in IT management and am submitting my resume for your review. In advance, thank you for your time and consideration.

In addition to solid industry and academic credentials including a PMP certification, I offer considerable expertise in project leadership, proficiency in Agile software development, and proven strengths in business analysis, budgeting, and strategic planning. My extensive experience across business continuity, disaster recovery planning, cloud computing, virtualization, and network storage capacities certainly indicates my versatility and ability to manage high-impact IT projects in any environment. To complement these qualifications, I offer exemplary analytical, training, vendor relations, and leadership skills which are vital in IT operations management.

As an integral member of your senior leadership team, you will find that I am positioned to deliver immediate and long-term results, with an unwavering commitment to supporting you in not only attaining, but exceeding your goals. I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you in the near future.

Sincerely,

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