Detail-oriented Professional seeking a challenging career opportunity in healthcare administration or financial auditing.

• Demonstrated ability to maintain quality control throughout all operations within the healthcare and financial industries.
• Strong analytical problem-solving skills with a proven track record of meeting deadlines in fast-paced environments.
• Recognized for the ability to accurately compile / analyze and conduct claims investigations / audits.

Health Services Management Certification, DeVry, Chicago, IL 2016; May 2017

Master of Business Administration, Minor in Human Resources, GPA: 4.0, Ashford University, Clinton, IA; 2015

Bachelor of Arts in Business Administration, GPA: 3.84, Ashford University, Clinton, IA; 2013

Aetna, Plantation, FL 2016-Present

STD / LOA Benefit Manager

• Demonstrate a strong attention to detail while thoroughly reviewing information to determine short-term disability coverage and FMLA / LOA eligibility.
• Leverage excellent leadership skills to ensure quality control throughout daily operations, as well as on-time completion of all tasks.
• Maintain adherence to all state laws and regulations throughout administration of FMLA / LOA.
• Properly set expectations amongst employees and employers; use strong communication skills to educate individuals on various details.
• Compiled necessary medical information from providers / specialists; accurately record claim information.

Department of Business & Professional Regulation, Margate, FL 2014

Tax Auditor II

• Maintained quality control while conducting complex tax audits for entities possessing alcohol and tobacco licenses.
• Leveraged top notch communication skills throughout daily interactions; resolved inquiries, provided detailed information and handled issues.
• Successfully processed tax documents.

Department of Employment Security, Harvey, IL & Chicago, IL 2003-2013

Tax Auditor II (2008-2013)

• Responsible for conducting complex field audits for clients including corporations and sole proprietors; utilized a strong attention to detail to thoroughly review employer records and ensure accuracy of reported wage reports.
• Thoroughly reviewed all information to ensure quality control; conducted in depth reviews of trends / audit problem areas.
• Maintained open lines of communication with employers / legal representatives; collected detailed information throughout initial and closing interviews.
• Successfully determined unemployment compensation tax liability; conveyed pertinent information regarding rights to employers.
• Demonstrated strong leadership skills while conducting effective training for team members.

Employment Security Service Representative (2004-2008)

• Fulfilled key role maintaining quality control throughout the adjudication of major benefit claims issues.
• Conducted in depth investigations / research on claims cases; thoroughly documented determinations.
• Demonstrated top notch organizational and problem-solving abilities completing tasks on time.

Employment Security Program Representative (2003-2004)

• Strategically identified client needs by conducting benefit rights interviews and reviewing eligibility factors.
• Successfully provided referral, placement and follow-up services on available job orders / training programs.
• Performed various administrative tasks as necessary, including data processing / extraction, maintaining accurate records and assigning DOT codes.