Performance-Focused New Business Development Executive who makes sound decisions to reflect positively on multi-site operations initiatives in alignment with a company s vision, value, and goals. Integral Leader who offers a proven record of attaining a competitive advantage via solutions-centric critical thinking for insightful, change-driven results. Visionary Professional who rises above challenges to improve the bottom line and achieve winning outcomes, including quickly adapting to evolving scenarios to reach high profit and productivity levels. Out-of-the-Box Thinker who excels at analyzing customer needs, identifying lucrative brand growth opportunities, defining strategies for capturing new business, and attaining marketplace leverage. Persuasive, Articulate Communicator who develops synergistic relationships with customers and decision-makers, and who supports quality team recruitment to encourage diversity, low turnover, and loyalty.

Career Highlights Include:

  Reducing expenses by creating pioneering cost-conscious strategies.

  Continually assessing operational needs to implement core best practices.

  Building and sustaining a consistent company image throughout multiple brands.

  Excelling within fast-paced autonomous and / or collaborative work situations.

  Designing and developing solutions-focused process and procedure improvements.

  Emphasizing new methods of team building / coaching while overcoming obstacles.

  Driving employee engagement and creating cross-functional collaborations to meet goals.

  Enhancing the customer experience via targeted team training, coaching, and mentoring efforts.

NTY Franchise Company, Minnetonka, MN

(2008 2017)

Director of New Store Development & Real Estate (2014 2017)

Capitalized on the opportunity to lead forward-thinking financial, real estate, development, and training initiatives of franchisees for 5 brands (i.e. Clothes Mentor, New Uses, Device Pitstop, NTY Clothing Exchange, and Children s Orchard) under the NTY umbrella, including assisting franchisees through all stages of franchise development. Project-managed store development efforts and promoted vendor partnership-building. Developed new multi-week training processes for new franchisees, and conducted business and operations instruction. Reviewed and advised on locations, LOIs, and leases during real estate processes, and approved and signed off on new location designs. Sourced new vendors for competitive pricing.

Key Accomplishments

  Personally wrote, updated, and implemented training manuals.

  Co-developed and implemented NTY s merchandising image and standards.

  Consulted with and mentored franchisees weekly during new store development processes.

  Co-developed NTY s merchandising image, displays, fixtures, and key merchandising standards.

  Led redesign of NTY s Clothes Mentor brand, including a new logo, interior color, and visuals / fixtures.

Corporate Event Planner (2008 2017)

Strategically steered large-scale event planning and coordination initiatives, including organizing national conferences for Clothes Mentor, Children s Orchard, and Device Pitstop retail stores for groups ranging from 25 to 250 attendees. Expertly scouted locations and conducted site inspections as required, and partnered among brands to develop conference themes and agendas, including designing and developing event-specific documentation and correspondence. Recruited, interviewed, and hired speakers and outside consultants to conduct seminars. Led monthly planning and budget meetings with C-level executives, and served as the go-to contact for all hospitality professionals and / or franchisees and associates. Cost-effectively negotiated conference contracts among hotel, speakers, consultants, venues, and entertainment.

Key Accomplishments

  Controlled a budget ranging from $10,000 to $275,000 per each event.

  Partnered with NTY s marketing department to create dynamic video and mail invitations.

  Customized event-specific efforts (i.e. welcome receptions, farewell dinners) per brand demographics.

  Executed use of an app for conferences with 200+ attendees, including selecting app company; programming conference branding, agenda, event details, and event info; and rolling out to franchise users.

Yyyyyy x. yyyyyy Page Two (xxx-xxx-xxxx

Clothes Mentor, LLC, Wayzata, MN Minnetonka, MN

(2008 2014)

Director of Clothes (2013 2014)

Utilized broad scope of industry knowledge and dynamic leadership acumen to direct a Clothes Mentor franchise of 90+ locations, including collaborating with a marketing team on 2014 s national sales and promotions initiatives. Directed a team of Regional Operations Managers and New Store Coordinators, including planning and prioritizing workflow and project tasks to meet and / or exceed objectives. Collaborated with top vendors to build mutually beneficial relationships. Ensured ongoing business success by addressing franchisee issues and concerns, as well as conducting regularly occurring training sessions on multiple topics and meetings with teams to discuss key retail challenges.

Key Accomplishments

  Coordinated and led all training and on-boarding for new franchisees.

  Supported site selection and approved real estate locations for new franchisees.

  Led Discovery Day for potential franchisees to assist in final stage of sales processes.

Senior Operations Manager (2011 2013)

Drove business growth by recruiting, training, mentoring, and managing a results-focused team of 3 Operations Managers and 1 New Store Coordinator while analyzing system-wide inventory reports, P&L, balance sheets, and quarterly / yearly reviews. Proactively evaluated store performance to provide feedback that positively impacted sales.

Operations Manager (2009 2011)

Maximized bottom-line performance for a competitive 14-state Eastern Region with 45+ stores, including expertly analyzing system inventory reports, P&L, and balance sheets for each franchisee and evaluating store-specific performance, as well as consulting via in-store visits and monthly conference calls. Supported quality-specific team recruitment, training / development, and leadership to engage with customers to impact results and drive sales. Cohesively led franchisees through all aspects of new store processes, including on-site visits, team building, training / development, and openings.

Key Accomplishments

  Co-developed and implemented new operational policies and procedures.

  Designed, developed, and led multi-subject training sessions at national conferences.

  Conducted Discovery Day for potential franchisees to assist in final stage of sales processes.

  Actively assisted with script and film training videos, as well as national TV commercials for the new year.

Store Manager (2008 2009)

Led targeted decision-making among fast-paced store-wide operations, including recruiting, hiring, and managing a team of 12 associates and buyers, as well as leading in-store training for staff and new franchise owners on all facets of sales, new business development, customer service, merchandising, retail trends, inventory, and purchasing processes. Created a customer service-oriented sales team to result in high levels of customer loyalty and retention.

Key Accomplishments

  Promoted integral technology as part of the franchise sales process.

  Cost-effectively managed store supply and fixture ordering and budget.

  Continually updated store accounts via Constant Contact and Facebook.

  Planned and led a corporate store grand opening that generated $13,500 in sales.

  Implemented a popular Customer Loyalty Program and Girls Night Out event.

  Built lucrative relationships with multiple vendors, customers, wholesalers, and franchisees.

Old Navy, Various Locations, MN

(1997 2008)

General Manager (2005 2008)

Directed high-volume Maplewood Mall store operations, including administering the store s operating budget and recruiting, hiring, and managing a customer service-focused team of 4 Managers and 40-person sales staff. Conducted training and mentoring within group and / or 1:1 settings on all facets of sales, customer service, loss prevention, inventory control, and tracking procedures. Trained 28 district-wide Assistant / Store Managers, including briefing new and transferring managers on labor management principles and staffing system dynamics.

Yyyyyy x. yyyyyy Page Three (xxx-xxx-xxxx

Old Navy, Various Locations, MN

(continued)

General Manager (continued)

Championed the development and implementation of a new store-wide Community Action Program, including building charitable organization partnerships with Habitat for Humanity, Relay for Life, AIDS Walk, Families Advocating for Children in Crisis, and the Boys & Girls Club.

Key Accomplishments

  Drove $5.4 million in annual sales.

  Reduced shrinkage from 2.46% to 1.01% in 2006.

  Strategically modeled innovative customer service techniques.

  Led 2006 s store remodeling project to facilitate seamless completion.

  Reduced 2006 s costs by 18% via optimal labor and / or resource utilization.

  Maximized customer shopping experiences and increased customer satisfaction 26%.

  Coordinated 15 annual events and recruited staff to achieve funding and community outreach goals.

  Earned Premier Store district recognition for outstanding merchandising, presentation, and management.

Customer Service Manager (2005)

Rapidly advanced to new leadership role due to excellence in job performance. Recruited, trained, mentored, and managed a solutions-centric customer service team while implementing staff incentive and recognition programs to cultivate valuable relationships. Directed orientation and staff training meetings, including providing comprehensive instruction in customer service, loss prevention, and procedural direction to increase overall staff competency and productivity.

Key Accomplishments

  Surpassed regional staff retention objectives within only a 1-year period.

  Led opening of a new St. Cloud-based location that delivered $7.9 million in sales.

  Expertly leveraged internal team talent and promoted management-level personnel.

Logistics Manager (2001 2005)

Coordinated and managed a details-driven visual merchandising staff and led operations to align store presentation with corporate standards. Efficiently monitored price changes and product placement processes. Led strategic training and management of a logistics team while optimizing the customer buying experience and complying with corporate visual presentations and brand standards. Managed a loss prevention program targeting high external losses. Served as a major contributor to a new store launch team, including driving store hiring, product placement, and visual merchandising for 6 new Iowa, Nebraska, and Minnesota store locations, as well as launching stores on-time and in-budget.

Key Accomplishments

  Developed and promoted promising professionals to management-level positions.

  Led Minneapolis District outreach initiatives while promoting community partnerships.

  Dramatically reduced shrinkage levels and repositioned store within key corporate standards.

  Increased staff productivity / efficiency and assured corporate compliance while initiating improvements.

Sales Associate (1997 2001)

Played a vital role in building and sustaining positive customer relationships, including providing superior customer service, presenting value-added sales opportunities, and continually increasing sales volume and profitability to boost overall success.

Key Accomplishments

  Quickly advanced from entry-level role to Logistics Manager position due to exceptional sales results.

Bachelor of Arts in Business Administration (Minor in Retail Management)

University of Wisconsin Stout

Microsoft Publisher Windows XP StaffWorks

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your bottom-line performance.

To acquaint you with my background, I can offer proven experience in Multimillion-Dollar, Multi-Site Retail Business Operations, New Business Development, New Site Acquisition, Real Estate Processes, New Store Start-Ups, High-Volume Budget Control, Profit / Loss, Purchasing, and Vendor Negotiations. I am also highly skilled in Team Building / Training, Coaching / Mentoring, Multi-Process Optimization, Merchandising, Project Management, Policy / Procedure Development, Cost-Reducing Initiatives, Customer Service, and Regulatory Compliance, among other areas.

Recently, as the Director of New Store Development & Real Estate for NTY Franchise Company, I successfully led forward-thinking financial, real estate, development, and training initiatives of franchisees for 5 brands (i.e. Clothes Mentor, New Uses, Device Pitstop, NTY Clothing Exchange, and Children s Orchard) under the NTY umbrella. Within this role, I strategically supported franchisees through all stages of franchise development. I also developed new multi-week training processes for new franchisees, and conducted business and operations instruction. Furthermore, I reviewed and advised on new locations, LOIs, and leases during comprehensive real estate processes; approved and signed off on new location designs; and cost-effectively sourced new vendors for competitive pricing.

A sample of my accomplishments included:

  Personally writing, updating, and implementing training manuals.

  Co-developing and implementing NTY s merchandising image and standards.

  Consulting with and mentoring franchisees weekly during new store development processes.

  Co-developing NTY s merchandising image, displays, fixtures, and key merchandising standards.

  Leading redesign of NTY s Clothes Mentor brand, including a new logo, interior color, and visuals / fixtures.

Please note that I also earned a Bachelor of Arts in Business Administration from the University of Wisconsin-Stout.

As this is just an example of my abilities, please refer to my enclosed resume for additional retail leadership experience.

I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.

Sincerely,

Yyyyyy x. yyyyyy