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Yyyyyy x. yyyyyy

xxxxxx Fairway Overlook Xxxxxx, GA xxxxxx (xxx-xxx-xxxx


District Management Team Building Training / Development Process / Infrastructure Development Market Penetration

New Business Development Strategic Analysis / Planning Key Trends Tracking Budget / Expense Control Fleet Operations

Customer Service Customer Relationship Management Conflict Resolution Regulatory Compliance Quality Assurance


Dynamic, Performance-Generating Leader who makes growth-focused decisions to align with a company s vision, value, and goals and to capitalize on opportunities within a highly competitive marketplace. Visionary Professional who rises above challenges to improve the bottom line and achieving winning outcomes, including quickly adapting to evolving business scenarios to reach high profit and productivity levels, as well as independently resolving in-depth service issues. Excellent Communicator who develops beneficial relationships among cross-geographical decision-makers, employees, and customers of diverse ethnic and cultural backgrounds, and who leads teams by example and with integrity to promote insightful, change-driven results.


Professional Synopsis


AVIS Budget Group, Atlanta, GA 1998 Present


District Manager (2011 Present)

  Capitalize on the opportunity to lead forward-thinking, $105-million business operations within the world s busiest airport, including providing integral training / development, coaching / mentoring, and leadership of a team of 16 direct reports and 300 frontline associates, as well as maximizing the use of labor resources by prioritizing workflow.

  Ensure ongoing compliance with company, customer, and regulatory requirements while building and sustaining productive operations by developing plans to enable appropriate staffing, manage costs, and enhance retention.


  Led safety-oriented, employee-driven programs to promote top equipment and property practices.

  Leveraged key information for continuous improvements and prompt resolution of customer concerns.

  Streamlined delivery of services by actively fostering staff engagement and cross-department collaborations.


Manager Fleet (2008 2011)

  Utilized broad scope of industry knowledge toward managing a fleet of 8,000+ vehicles servicing 38 locations within a high-volume territory while mentoring and managing a team of 3 direct reports and 150 frontline associates.

  Drove business growth by accurately monitoring product concerns to ensure correct reporting and solutions, including guaranteeing corporate programs / initiatives were followed in in-fleeting, de-fleeting, and fleet registration.


  Led fleet operations during high-profile events, including the annual Masters Golf Tournaments.

  Aligned marketplace trends by participating in the development of annual fleet planning processes.

  Proactively grounded units and managed processes of customer service / resolution in the event of recalls.


Manager Airport (2000 2008)

  Led targeted decision-making among a top-performing team of 14 direct reports responsible for fast-paced Avis brand operations within the Hartsfield-Jackson Atlanta International Airport, including ensuring that frontline associates were properly trained, mentored, motivated, and coached relative to brand-specific products / services.

  Expertly serviced customers while managing cleaning and preparation of returned vehicles and monitoring staff productivity which was instrumental in actively maintaining efficient operations and quality of customer service.


  Consistently delivered on financial goals for the brand every year throughout tenure.

  Passed 16 quality assurance audits in only one year to successfully break companywide records.

  Seamlessly led safe bussing efforts shuttling customers from rental counters to cars or from cars to terminals.


Manager Operations (1998 2000)

  Applied strong leadership talents toward training, mentoring, and managing a results-generating, 35-member team of associates, including coordinating delivery of services to customers while planning and prioritizing key workflow.


  Coached employees while modeling desired behaviors within a fast-paced environment.

  Promoted quality-focused customer service by providing support to all frontline associates.

  Continually facilitated prompt corrective actions when policies were violated and resolved core conflicts.


Unity Broadcasting, Atlanta, GA 1994 1998


Job Title

  Played a vital role in conducting high-volume financial analysis projects and statistical studies for business ventures, including developing and disseminating comprehensive reports for monthly and quarterly closings to meet all goals.


  Led implementation, installation, control, and oversight of a Flexware accounting system.

  Successfully supported CFO in managing a $40-million budget for a telecommunications project.

  Recognized for performance excellence with offer of full-time employment after college summer internship.




Bachelor of Science in Accounting Albany State College


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