Administrative Management Professional, with long-term, in-depth experience in wide array of office administration, staff support, personnel interaction and customer service, seeking challenging

Executive Administrative, Clerical, Paralegal, Travel Administrator or Customer Service assignment

Planning ~ Organization ~ Task Prioritization ~ Presentation/Platform Skills ~ Oral/Written

Communication ~ Correspondence Development ~ Proofreading/Editing ~ Working Relationship Development ~ Paralegal Responsibilities ~ Financial ~ Editing ~ Database Management ~ Discretion/Confidentiality Assurance ~ Problem Identification and Resolution

  Over 15 years of career background and broad-based experience developed while providing exceptional administrative support for wide array of organizations; continually place emphasis on delivering world-class customer service and developing excellent interpersonal working relationships

  Expertly supported Member Services area of U.S. Figure Skating Association by serving as a point-of-contact for individuals and offering clear responses to multiple inquiries regarding various facets of organization

  Spearheaded successful administrative functions including managing multi-line telephone system, overseeing documentation and performing database input and management; skillfully utilized assorted office equipment and authored all correspondence

  Knowledgeable in performing legal research for legal citators, cross-referencing case law, determined urgency of problems/issues and prioritizing responses and work load schedules accordingly

  Highly experienced in developing and maintaining records and documentation of confidential nature; performed insightful interviews, reviewed files in support of case development and organized management/company calendars as well as docket schedules

  In early assignment skillfully reviewed invoices to assure accuracy, compiled all documentation needed for development of various financial statements and reconciled entries and internal ledgers to financial system reports

Colorado Springs U.S. Figure Skating 2013 2016

Member Services Specialist

         For this major arm of the U.S. Figure Skating Association (USFSA), served in a predominantly Customer Service-oriented assignment that focused on replying with clarity and timeliness to multiple questions relevant to USFSA issues, i.e. test questions, membership status, etc.; originally recruited to fill temporary assignment which was followed by being offered and accepting permanent position with organization following recognition of performance excellence in temporary role.

         Proficiently developed in-depth knowledge of Association rules/regulations/guidelines and skillfully utilized this information while assisting with the formation of new clubs; developed and maintained multiple files/documents and collaborated with wide array of individuals, including the Executive Director, the CFO, the Director of Communications and the Special Assistant to the Executive Director, as well as various Chair people.

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OfficeTeam 2008 2011

Office Administration

         Successfully filled numerous assignments from this staffing leader to meet needs of companies representing a broad cross-segment of businesses/industries; companies included Jasper Contractors, Elope, CITC USA, LaFarge and Rampart Plumbing & Heating Supply, among others.

         Skillfully performed crucial supporting actions including answering multi-line telephone systems, performing data entry and database management, filing, faxing, scanning, copying, processing mail, authoring correspondence and providing exemplary customer service.

LexisNexis 2005 2008

Content Editor

         Expertly researched case-specific information and input into important legal citators; cross-referenced case law with Federal Supreme Court rulings, maintained tax case database and prioritized daily activities to reflect levels of urgency.

         Consistently responded to inquiries from customers concerning product information and assisted in resolving any problems/issues satisfactorily; also proofread hardbound and electronic legal citators to assure content accuracy prior to publication.

Policy Studies 2002 2003

Paralegal

         In this assignment, prepared/filed array of confidential legal documents, developed/managed highly sensitive records, maintained docket and calculated child support arrears figures; also conducted interviews to gain client background information and reviewed average of 50-75 case files on weekly basis.

         Efficiently oversaw office administration duties including assuring databases contained current/accurate information and prepared all needed documents and relevant correspondence; performed filing, transcribed dictation, managed receiving, placed/screened telephone calls and email, and managed docket schedules and calendars.

Carefree Accounting 2000 2002

Administrative Assistant

         Utilized expertise to review various documents and invoices for accuracy, assisted with activities needed to prepare documents for processing by CPA, diligently compiled monthly financial records, prepared basic entries, posted multiple financial transactions and reconciled entries/internal ledgers to financial system reports.

         Ensured currency of client profile database, processed monthly billings for local newspaper, and performed basic but crucial administrative duties that included filing, copying, scheduling appointments, preparing/editing/proofreading correspondence, developing various reports and memoranda, distributing mail and managing incoming telephone calls, directing to appropriate personnel or departments.

Charlie Brown School of Travel, Colorado Springs, CO, 1994