• Top Performer who makes decisions to reflect positively on global IT, telecommunications, and large-scale systems logical network support in alignment with a multi-site company s vision and goals; who works to attain a competitive advantage and generate robust industry growth; and who promotes key delivery of innovative strategic solutions.
• Visionary Professional who rises above chxxxxxxges to achieve winning outcomes in executing 100 projects with 50 clients, and works to promote excellence in technical leadership, planning, design, implementation, and problem-solving.
• Excellent Communicator who develops synergistic relationships with C-level executives, senior-level decision-makers, cross-functional IT professionals, vendors, and clients; who excels in autonomous and collaborative work environments; and who leads global teams by example and with integrity to consistently attain IT objectives.

Senior IT Specialist (2015 Present)

• Capitalize on the opportunity to lead forward-thinking mainframe logical network support for 13 accounts at 7 nationwide data centers, along with recruiting, training, mentoring, and managing a team of 2 technicians (1 in Ecuador).
• Play a vital role in implementing creative solutions to complex issues during customer transitions to minimize impact, and work to create and maintain technical scripts and perform scheduled health checks to ensure policy / audit compliance.
• Migrate Linux console controllers to standard IBM offering (OSA ICC) and assist with key SOW for AF / Remote Support.
• Proactively collaborate with vendors on technology refreshes for AT&T (WAN, LAN), CenturyLink (WAN), and Brocade (SAN), and work to procure circuits and / or hardware for equipment or protocols that were at or near end of life

  Spearheaded Transition Host Network Support for 3 accounts to AT&T and 5 accounts to GTSG.

  Served as a network primary escalation point for service desks in Dallas, XXXXXX, Boulder, CO, and Brazil.

  Served as technical leader for multi-site network companies with Business Continuity Resiliency Services testing.

Advisory IT Architect (2004 2015)

• Strategically steered mainframe logical network and hardware configuration support for 22 accounts at 7 large-scale nationwide data centers, including mentoring and managing a top-notch team of 4 technicians (1 located in Ecuador).
• Spearheaded creative solutions for complex issues during customer transitions to minimize production cutover impact.
• Served as a technical leader for network components with Business Continuity Resiliency Services testing at BCRS sites.
• Collaborated with multiple vendors on technology refreshes for AT&T (WAN, LAN), CenturyLink (WAN) and Brocade (SAN), including actively procuring circuits and / or hardware for equipment or protocols that were at or near end of life.
• Created technical scripts and performed various scheduled health checking to comply with security policies and audits.

  Led network and hardware primary escalation points for service desks in Dallas, Boulder, Dubuque, Brazil, and India.

  Initiated and led a technology refresh for antiquated console controllers that achieved 100% ROI in first year with annual cost savings of $55,000; additionally, served as project manager with 4 different towers / vendors.

  Designed and implemented migration off of IBMIN network and onto internal SNA backbone to employ DLSw routers for remote sites and SRB router for Ethernet to Token-Ring protocol conversion; project saved program $565,000 annually and exceeded $10 million in savings; served as project manager with 6 towers and 2 vendors.

Telecommunications Management Program (3.15 GPA)

Cisco Certified Network Associate (CCNA) (Former)

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Hiring Agent Name

Company Name

Address

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Dear__________________:

I am exploring a new career opportunity within a chxxxxxxging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your IT / business performance.

To acquaint you with my background, I can offer experience in Global IT Operations, Mainframe Logical Network Support, IT Migrations, Technical Script Writing, Integrated Services Delivery, Multi-Site Help Desk Operations, and Complex IT Solutions. I am also highly skilled in Project Management, Technology Vendor Collaborations, Negotiations, Strategic Analysis, IT Trends Tracking, and Customer Relationship Management.

As a Senior IT Specialist for IBM Corporation, I expertly lead mainframe logical network support for 13 accounts at 7 nationwide data centers, along with recruiting, training, mentoring, and managing a team of 2 technicians ( with 1 in Ecuador). Within this role, I successfully implement creative solutions to complex issues during customer transitions to minimize impact, and work to create and maintain technical scripts and perform scheduled health checks to ensure policy and / or audit compliance. Furthermore, I collaborate with vendors on technology refreshes for AT&T (WAN, LAN), CenturyLink (WAN), and Brocade (SAN), and work to procure circuits and / or hardware for equipment or protocols that were at or near end of life.

A sampling of my achievements include:

  Spearheading Transition Host Network Support for 3 accounts to AT&T and 5 accounts to GTSG.

  Serving as a network primary escalation point for service desks in Dallas, XXXXXX, Boulder, CO, and Brazil.

  Serving as technical leader for multi-site network companies with Business Continuity Resiliency Services testing.

  Migrating Linux console controllers to standard IBM offering (OSA ICC) and assisting with SOW for AF / Remote Support.

To complement this experience, please note that I completed a Telecommunications Management Program at DeVry University and earned a 3.15 GPA. I also previously held Cisco Certified Network Associate (CCNA) credentials.

[ Suggestion! Address Here Any Skills / Qualifications / Achievements Relevant to the Job Posting ]. As this is just an example of my abilities, please kindly refer to my enclosed resume for additional experience.

As a proven leader, you will find that I am positioned to deliver both immediate and long-term results with a continued commitment to exceeding your team s IT / operations goals. I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.

Sincerely,

Yyyyyy x. yyyyyy