Training Coordinator

Several years of contributing to success of Covenant Transportation

backed by strong qualifications in Training, Development and Leadership

  Motivating, hands-on leader who effectively hires, trains, develops, and directs top-performing teams committed to providing world-class service; currently accountable for as many as 500 drivers across 3-5 fleets; includes building driver relationships, providing coaching and feedback and establishing performance expectations

  Successfully facilitate a supportive, collaborative teamwork environment instrumental to boosting employee retention, morale and performance; talent for understanding and addressing driver needs

  Solid knowledge of company operations, policies and procedures, cross-functional departments, service objectives, and safety standards, with continual focus on achieving and surpassing aggressive goals and delivering immediate and long-range results

  Valuable management experience spanning human resources, customer service, sales, forecasting, marketing, purchasing, vendor relations, and inventory control through regulatory compliance, facilities, administrative, budgeting, financial/operational analysis, and P&L

  Strategically coordinate workflow, implement policies/procedures and allocate budgets to optimize use of resources, boost productivity/efficiency, control costs, and maximize bottom-line profitability

Fleet Manager, Covenant Transportation 2014-Present

  Proficiently supervise multiple fleets employing hundreds of drivers, strategically coordinating and closely monitoring operations to ensure on-time delivery and quality service

  Effectively assist in developing drivers and provide valuable feedback, coaching and teaching, with strong focus on maximizing performance, morale, retention, and relations; apply solid understanding of driver needs toward effectively setting expectations across conduct, safety and performance

  Collaborate with cross-functional departments to achieve aggressive performance goals

General Manager, SantaFe Cattle Co.-Cleveland, TN 2013-2014

  Recruited to spearhead startup of new restaurant, from staffing and operational structuring through marketing and financial/P&L; projected to generate $2.5M in annual revenue

  Collaborated in training new hires across all areas of operation, successfully building dynamic team

  Strategically steered local marketing initiatives vital to leveraging brand and driving sales

  Effectively planned budget to control food, liquor and labor costs and optimize profitability

General Manager, O'Charley's-Hixson, TN 1998-2013

  Profitably steered operations of 299-seating capacity full-service, casual dining restaurant generating up to $1.5M in annual revenue; held total P&L accountability including budgeting, cost controls, financial statements, and fiscal performance analysis

  Successfully led management team in hiring, training and developing wait and kitchen staff and mentored personnel to maximize performance across all areas of operations; scheduled employees to control labor costs while ensuring superior guest servicing and quality food/beverages

  Strategically controlled inventories, built vendor relationships and negotiated purchases to cost-effectively maintain optimal stock levels based on real-time and forecasted needs; included procurement of food, beverages, supplies, and capital equipment

  Oversaw facility maintenance and operations to ensure compliance with critical health, sanitation and safety standards while concurrently creating a fun, hospitable environment

  Facilitated dynamic relationships within local community and target markets as well as customers as effective strategy for boosting competitive leveraging, promoting loyalty and growing revenue

Ragan Mueller Page 2 of 2

Career Track continued

Manager, Pargos-Brentwood, TN 1993-1998

  Rapidly progressed from Server to gain experience in broad-scope front-of-house and back-of-house operations, promoting to Floor Manager and Kitchen Manager prior to assuming full management role; achieved high employee morale/retention and guest satisfaction levels while earning senior management trust and capitalizing on opportunities for ongoing professional growth

  Collaborated with General Manager in driving operations from opening through closing; included kitchen and wait staff supervision, employee scheduling and food/beverage quality assurance

  Effectively monitored and purchased inventory to control costs while ensuring appropriate stock levels

Accounting Major, University of Tennessee at Chattanooga-Chattanooga, TN

ServSafe Certified, 2012-2017