Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx
Phonexxx-xxx-xxxx
Email: abc@xyz.com

Citizenship: United States of America

Veteran s Preference: N/A

Core Competencies

Program Management, Administrative Support, Needs Assessments, Attention to Detail, Customer Service, Coaching/Training, Liaising, Risk Analysis, Relationship Building/Management, Project Management, Strategic Planning, Forecasting, Administrative Operations, Budget Development, Compliance, Office Management, Team Building, Staffing, Supervision, Information Technology, and Data Entry

Bilingual, German/English

Professional Experience

2014-Present
Company Name

Location

Salary: $XX,XXX USD Per Year
Hours: XX/week
Supervisor: XXXXXX; Phone: xxxxxx; Contact; Yes

Job Title

Directly manage day-to-day administrative and operational functions within a fast-paced environment with a focus on increasing efficiency and productivity. Provide support to large-scale programs implemented by the Branch and Office of the Chief. Reviewed and diffused program related issues, prepare correspondence, and utilize the Corps of Engineers Financial Management System in order to complete daily administrative functions. Monitor/track inventory levels, create purchase requests, and oversee both attendance and labor data. Directly support 15 Engineers in addition to tracking time and attendance for over 125 staff members which requires superior analytical abilities.

September 2008-April 2014

ERMC G8, Accounting and Billing Operations

Landstuhl, Baden-Wurtenberg, Germany

Salary: $37.378 USD Per Year
Hours: 40/week
Supervisor: Mrs. Patricia Brittingham; Phone: 049-6371-9464-4608; Contact; Yes

Administrative Support Technician

Acted as primary Functional Group Administrative Manager which required overseeing 13 DoDAAC s within the wide area work flow system in addition to overseeing approximately 29 medical blanket purchase agreements for the Europe Regional Medical Command. Reviewed both pay options and isolated unpaid invoices in order to identify erroneous information which

Page 1 of 3

Joe Hamilton Page 2 of 3

Administrative Support Technician Continued:

has resulted in a significant cost savings. Analyzed incoming receiving reports and certified invoices, ensured document xxxxxxlidity prior to sending the DFAS, and worked closely with Local Group Administrative Managers within the Europe Medical Command. Successfully maintained employee files, tracked new hire requests, and created request for personnel actions for new employees. Handled several office management logistics which included facilitating work orders, monitoring office equipment, and overseeing IT related upgrades/troubleshooting. Acted as primary time and attendance keeper for over 35 employees, and diffused complex staff management issues

February 2008-September 2008
AAFES/Heidelberg

Schwetzingen, Baden Wurttemberg, Germany

Salary: $11.75 USD Per Hour
Hours: 38/week
Supervisor: XXXXXX; Phone: XXXXXX; Contact; XXX

Shift Supervisor

Instrumental in the management of a AAFES retail store which required supervising 3 staff members, providing individualized feedback/coaching, and processing formal transactions for the AAFES accounting office. Utilized superior communication and interpersonal abilities in order to provide superior customer service to both new and existing customers.

April 2007-February 2008

MRICD Aberdeen Proving Ground
Edgewood, MD
Salary: $38,000 USD per year
Hours: 40/week
Supervisor: Kimberly Whitten; Phone xxx-xxx-xxxx ; Contact: Yes

Support Service Assistant

Played an integral role in the day-to-day operations within a high-stress environment with a focus on accurately processing branch transactions, preparing technical forms, and maintaining the internal document filing systems. Acted as timekeeper for the branch which required superior managerial acumen in addition to completing file audits and maintaining internal software systems. Maintained a significant knowledge of federal, DOD, and military regulations and/or directives.

August 2006-April 2007

DHHS, National Institutes of Health
Bethesda, MD
Salary: $38,000 USD per year
Hours: 40/week
Supervisor: XXXXXXX; Phone: XXXXXXX; Contact: Yes

Grants Clerk

Successfully managed the grant review process which included documenting receipt, reviewing, and storing applications in addition to preparing correspondence. Received and screened phone calls and emails, responded to staff inquiries, and provided logistical support during scientific

Joe Hamilton Page 3 of 3

conferences. Arranged both domestic and international travel, coordinated administrative support for conferences, workshops, and site visits, and booked meeting facilities. Reviewed/distributed incoming mail, completed data entry using the IMPAC II system, updated databases, and managed consultant information.

April 203-August 2006

USA Hospital, Heidelberg

Heidelberg, Baden-Wurttemberg, Germany
Salary: $30,000 USD per year
Hours: 40/week
Supervisor: XXXXXXX; Phone: XXXXXXX; Contact: Yes

Administrative Support Assistant

Facilitated the completion of daily administrative functions within the organization which included processing staff actions and supporting 32 staff members within the Clinical Operations Division. Provided staff members with guidance related to standard operating procedures, drafted internal documentation, processed new employee information, and arranged all internal equipment repairs. Maintained property book accountability for a $170,500 installation property while simultaneously maintaining a $15,000 logistical support budget.

Education

University of Maryland University College Europe

Heidelberg, Germany

Degree: Bachelor

Major: Management Studies

Minor: Business

Earned: May 2005

Credits Earned: 120 Semester Hours

Awards