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Yyyyyy x. yyyyyy

- 6202 Manchester Park Cir Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Cyber-Security ▪ IT Operations

Qualifications Profile


    Self-motixxxxxxted, dynamic, and results-driven management professional backed by more than 7 years providing high-performance asset management, sales & marketing, customer service and operations support mostly in the technology solutions, banking, and retail industries, with a view to leverage recent tertiary education to build a career on Internet Systems Security moving forward.

-    Proven dedication to in providing effective and cost-effective solutions in property management, customer service, and overall business operations that create adxxxxxxntages in cost and quality service in competitive markets.

-    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments with or without supervision.

    Highly organized with multitasking and prioritization skills that optimize resources to achieve outstanding outcomes.

    Strong people management and interpersonal communication skills that inspire confidence across diverse ethnicities.


Key Expertise

Sales Management

    Marketing & Sales (Traditional & Online)

    B2B/B2C Sales Management

    Multiple Account Management

    Customer Service Management

Business Operations Management

    Strategic Planning & Execution

    Fiscal & Budget Management

    Process/Workflow Improvement

    Relationship Management (Clients, Stakeholders, & Suppliers)

    Profitability Management

    Vendor/Contract Management

Project Management

    Concurrent Project Management

    Systems/Business Needs Analysis

    Systems Development & Prototyping

    Systems & Online Security Administration

    Systems Install & Implementation

    User Acceptance Testing (UAT)


    Policies & Regulatory Compliance Staff Supervision & Training

    Records & Document Management


    Firewall Management

    Business Recovery Systems

    Programming: Visual Basic & SQL

    OS: Linux, Mac OS X, MS Windows 2000/XP/2K3/7/8/10

    Productivity Tools: MS Office, MS Project & MS Visio

    Security Tools: FileZilla, NetWitness Investigator, OpenXXXXXXS, PuTTY, Tftpd64, WireShark, & Zenmap


Professional Experience


Extra Space Storage Ÿ Xxxxxx, XXXXXX

Property Manager Sep 2015 Present

Ÿ Manage routine business operations, implementing marketing strategies anchored on competitor research and business intelligence, collaborating with assistant mangers in identifying opportunities for process efficiencies, cost, and service adxxxxxxntages in driving the business in highly competitive markets.

Ÿ Monitor the system for failure or errors and responds by addressing issues. Monitors and controls computers and peripheral data processing equipment.

Ÿ Provide high level strategic direction in providing network service axxxxxxilability even at leak demands.

Ÿ Build and expand a solid customer base by providing a satisfying customer experience and exceeding customer expectations around company products and services.


Wells Fargo Ÿ Xxxxxx, XXXXXX

Customer Sales & International Services Representative (CSSR) Jan Sep 2015

Ÿ Promoted and sold retail banking products and services to clients and prospects, managing client portfolios, resolving account issues, and identifying opportunities for cross-selling and upselling.

Ÿ Conducted outbound sales calls to prospects that grew customer bases and products used in local households.


Forever 21 Ÿ Arlington, XXXXXX

General Manager Jun 2012 Aug 2014

Ÿ Provided strategic direction and leadership in managing the business of installing and maintaining telecommunications components to ensure high network axxxxxxilability and peak performance efficiency, leading compliance with retail standards and inventory replenishment for a world class operation.

Ÿ Drove the sales and operations team to deliver exceptional service quality levels, conducting continuous staff development programs while encouraging career mobility and succession in-store, planning

Ÿ Identified product opportunities for enhanced customer service, overseeing successful product sales launch to achieve maximum sell through, while reducing merchandise inventory shrinkage that sustained target profitability levels.



Yyyyyy x. yyyyyy

- 6202 Manchester Park Cir Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Professional Experience (continued)


Global Partners Marketing & Business Solutions Ÿ San Juan, Puerto Rico

Marketing & Business Intelligence Director 2009 2011

Ÿ Conducted market and industry research, using findings to improve product and service quality standards and architecture for installing, configuring, and maintaining systems that create sustainable competitive adxxxxxxntages.

Ÿ Developed and implemented marketing strategies involving campaigns, events, digital marketing, Website information, and PR while providing territory sales forecasts that assisted sales budgeting.

Ÿ Managed customer accounts, building productive professional relationships that create opportunities for repeat business, and sales referrals that grew/strengthened the customer base.

Ÿ Collaborated with a team of senior software architects and developers to implement solutions, serving as project manager planning and defining scope, task timeline and deliverable expectations, resource allocation, risk management, and post project review for future project management process improvements.


Education & Credentials



B.A. in Cyber Security Management (Expected: 2016)


B.A. in Business Administration & B.A. in Marketing (2000 - 2004)



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