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Customer Service Expert

Loyal, dynamic and hardworking professional with over 25 years of diverse experience in delivery high-caliber customer service and administrative support. Skilled in fostering and sustaining lasting relationships with important individuals and groups at all levels. Capable contributor in developing valued process improvement initiatives. Consultatively engage in training for professionals to cement status as an eager lifelong learner. Seeking to return to the healthcare sector in an administrative role that calls upon prior experience in medical settings.

 

Core Competencies

Project Management | Administrative Support | Customer Service Delivery | Relationship Building

Needs Assessment | Communication | | Time Management | Organization | Microsoft Office | QuickBooks

 

Professional Background

Realty World South Florida

Licensed Real Estate Sales Associate (2015 Present)

         Study property listings with precision and attention to detail

         Conduct interviews with potential clients and accompany each to their desired property listings

         Detail the conditions of sales and devise contracts to move the process forward

 

Kindred Hospital

Registered Respiratory Therapist (2005 2013)

         Completed initial patient assessments, as well as continued evaluations in order to suggest treatments that aligned with protocols

         Directed the routine care of ventilator-dependent patients; led weaning exercises, ABG drawing processes, EKGs, as well as transport to both onsite and offsite procedures

 

RCN Telecommunications

Switch Translation Implementer (1999 2002)

         Seamlessly executed 5E switches and processed customer service requests specific to telephone services and features

         Carefully and comprehensively troubleshot service issues as they arose, with the end goal of total customer satisfaction achievement

         Engaged actively in Lucent Technologies professional development classes focused on 5E switch and Connect Vu usage

         Guided and trained new hires in the proper use of new and emerging platforms such as the ones detailed above

 

Wilkes University

Administrative Assistant, Fundraising (1998 1999)

         Handled the organization and execution of mass printing and mailing processes

         Kept careful record of all donation acknowledgments and tax receipts to drive recordkeeping compliance and best practice

         Trained, managed and developed workflows for a team of work study students

         Played a key role in special event planning with regard to fundraising initiatives

 

Keystone Automotive Warehouse

Buyer's Assistant/ Assistant to the Vice President of Purchasing (1992 1995)

         Updated records, communications and orders for 90 vendors

         Gained notable AS400 experience during tenure in role

 

 

Warp Processing

Administrative Assistant (1991 1992)

         Successfully and accurately calculated and reported on daily warehouse production figures

         Duties included controlling the overall warehouse inventory and replenished stock as needed

         Worked cooperatively with Human Resources to lead payroll processes

 

Merchants Bank

Head Teller (1987 1991)

         Efficaciously managed and balanced all vault currency and teller cash drawers

         Led federal reporting procedures and ordered currency as needed

         Respond to customer inquiries in a holistic manner, with a focus on total resolution across all transactions

         Supervised and trained a high-achieving, dedicated team of Tellers; centered on educating the team in industry best practice and corporate policies

 

Education & Credentials

Course Completion, FREC I, Broward College

Associate of Applied Science, Luzerne Community College

Certificate, Respiratory Care, Luzerne Community College

General Studies, Wilkes University

Business Seminars, American Institute of Banking via Luzerne Community College

 

Licenses

CAM Licensure, South Florida Real Estate School

Licensed Registered Respiratory Therapist, State of Florida Department of Health (R15498)

Licensed Community Association Manager, State of Florida DBPR (CAM46896)

Sales Associate License, State of Florida DBPR Division of Real Estate (SL3334641)

Licensed Registered Respiratory Care Practitioner, Commonwealth of Pennsylvania (YM011264)

Also AHA BLS Healthcare Provider and AHA ACLS Provider Certified

 

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