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Customer Service Expert
Loyal, dynamic and hardworking professional with over 25 years of diverse experience in delivery high-caliber customer service and administrative support. Skilled in fostering and sustaining lasting relationships with important individuals and groups at all levels. Capable contributor in developing valued process improvement initiatives. Consultatively engage in training for professionals to cement status as an eager lifelong learner. Seeking to return to the healthcare sector in an administrative role that calls upon prior experience in medical settings.
Core Competencies
Project Management | Administrative Support | Customer Service Delivery | Relationship Building
Needs Assessment | Communication | | Time Management | Organization | Microsoft Office | QuickBooks
Professional Background
Realty World South Florida
Licensed Real Estate Sales Associate (2015 Present)
Study property listings with precision and attention to detail
Conduct interviews with potential clients and accompany each to their desired property listings
Detail the conditions of sales and devise contracts to move the process forward
Kindred Hospital
Registered Respiratory Therapist (2005 2013)
Completed initial patient assessments, as well as continued evaluations in order to suggest treatments that aligned with protocols
Directed the routine care of ventilator-dependent patients; led weaning exercises, ABG drawing processes, EKGs, as well as transport to both onsite and offsite procedures
RCN Telecommunications
Switch Translation Implementer (1999 2002)
Seamlessly executed 5E switches and processed customer service requests specific to telephone services and features
Carefully and comprehensively troubleshot service issues as they arose, with the end goal of total customer satisfaction achievement
Engaged actively in Lucent Technologies professional development classes focused on 5E switch and Connect Vu usage
Guided and trained new hires in the proper use of new and emerging platforms such as the ones detailed above
Wilkes University
Administrative Assistant, Fundraising (1998 1999)
Handled the organization and execution of mass printing and mailing processes
Kept careful record of all donation acknowledgments and tax receipts to drive recordkeeping compliance and best practice
Trained, managed and developed workflows for a team of work study students
Played a key role in special event planning with regard to fundraising initiatives
Keystone Automotive Warehouse
Buyer's Assistant/ Assistant to the Vice President of Purchasing (1992 1995)
Updated records, communications and orders for 90 vendors
Gained notable AS400 experience during tenure in role
Warp Processing
Administrative Assistant (1991 1992)
Successfully and accurately calculated and reported on daily warehouse production figures
Duties included controlling the overall warehouse inventory and replenished stock as needed
Worked cooperatively with Human Resources to lead payroll processes
Merchants Bank
Head Teller (1987 1991)
Efficaciously managed and balanced all vault currency and teller cash drawers
Led federal reporting procedures and ordered currency as needed
Respond to customer inquiries in a holistic manner, with a focus on total resolution across all transactions
Supervised and trained a high-achieving, dedicated team of Tellers; centered on educating the team in industry best practice and corporate policies
Education & Credentials
Course Completion, FREC I, Broward College
Associate of Applied Science, Luzerne Community College
Certificate, Respiratory Care, Luzerne Community College
General Studies, Wilkes University
Business Seminars, American Institute of Banking via Luzerne Community College
Licenses
CAM Licensure, South Florida Real Estate School
Licensed Registered Respiratory Therapist, State of Florida Department of Health (R15498)
Licensed Community Association Manager, State of Florida DBPR (CAM46896)
Sales Associate License, State of Florida DBPR Division of Real Estate (SL3334641)
Licensed Registered Respiratory Care Practitioner, Commonwealth of Pennsylvania (YM011264)
Also AHA BLS Healthcare Provider and AHA ACLS Provider Certified
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