Yyyyyy x. yyyyyy

Cross-Functional Leadership | Process Improvement | Strategic Planning | Analytical Thinking | Problem Solving Training | Mentoring | Supervision | Team Collaboration | Time Management | Risk Assessment | Microsoft Office

Driven, goal-focused professional with years of valuable project management experience. Aim to always develop and launch successful process enhancements using Lean Six Sigma methodologies. Thrive in communicating cross-functionally to ensure projects are completed on-time and under budget. Achiever of success with clients and other important entities at all levels; excel as a team member or independent contributor. Excel in challenging, fast-paced environments where performance impacts bottom line and flexibility is welcomed. Call on sound decision-making skills to make immediate contributions. Currently in pursuit of a challenging, exciting new project management role that will offer opportunities for career growth and advancement.

  Initiate process improvements to garner cost savings using waste reduction beat practices

  Deliver project reports to management to offer visibility in working on various Lean initiatives

  Facilitate staff training, with topics including project charters, requirement documents, test requirements, validation plans and standard operating procedures (SOPs)

  Coordinate over 3K dialysis machine implementations, along with forecasts, inventory, logistics and both technical and clinical requirements

  Uphold a sense of discipline in regard to project scope, deliverables and metrics; complete risk assessments, resolve issues and fuel change management efforts

  Work in partnership with Quality Assurance staff to ensure compliance across projects

  Use Lean Six Sigma tools, including Value Stream Maps, FMEA, Control Charts, 5-Why, Cause and Effect, SIPOC, Affinity, Kaizen, Workflows and Project Charters in completing all initiatives

  Develop SOPs and workflows for compliance purposes and train cross-functional teams on the basics

  Work in consultation with Technical and QA/RA teams to validate and file complaints per Health Canada regulations; evaluate over 200 part replacement requests each month

  Boosted functions across the internal complaint process, thus decreasing non-value-added time by 50%

  Spearheaded the implementation of Microsoft Dynamics AX 2012 with consultants to meet a six-month project deadline; stayed on budget and aligned with desired results steadfastly

  Led a cross-functional team during a Lean Six Sigma initiative to improve the warranty process, yielding $200K in organizational savings; also slashed internal wait times by 80%,

  Garnered $75K in annual savings through initiating a vendor credit analysis process

  Modified the inventory adjustment validation process, cutting down on potential risks valued at over $100K

  Summed up warranty process best practices for reference among Fresenius manufacturers

  Generated positive results using intentional process changes that led others to achieve sustainable results

  Offered viable solutions when faced with business challenges; included leading root cause analyses and integrating improvements to further enhance operations

  Supervised over 10 Representatives throughout daily activities, such as thoroughly investigating and resolving customer escalations

  Improved productivity by 25% by integrating strong service elements and resolving conflicts as they arose

  Positively motivated others to foster an environment conducive to professional development and learning

Yyyyyy x. yyyyyy

Continued

  Reliably achieved 98% order accuracy by introducing benchmarks and quality standards

  Carefully assessed metrics and developed corrective actions where needed

  Proved crucial during successful product launches within key accounts worth $5M+

  Skillfully negotiated competitively-priced distribution agreements

  Established and nurtured lasting business relationships with key European accounts, generating a profit increase of 25% over the course of a year

  Directed the sales team through a merger worth over $5M, which allowed for new revenue opportunities that the management team could leverage

  Devised metrics to inspect performance and note opportunities for improvement

  Resourcefully tackled account and business challenges as they arose using problem-solving acumen and a teamwork mentality in achieving agreeable results

  Communicated new product data and policies to key clients including Hudson s Bay and Sears

  Supervised and mentored five Customer Service Representatives in order processing and service delivery

  Proved efficient in delegating daily workflows, as well as in training and coaching new hires

  Grew revenue by an additional 10% using a marketing sample approval process and related guidelines

  Implemented new CRM software and trained staff in its use; aimed to maximize benefits and increase customer retention by over 25%

  Processed daily invoices, validated credit notes and completed journal entries within the General Ledger

  Accurately balanced bank reconciliations and analyzed trial balance accounts, reporting discrepancies to members of the senior management team

Courses, Business Writing, Conflict Management, Delegating Effectively, Fresenius Medical Care 2014

Certification, Project Management, Fresenius Medical Care 2014

Certification, Lean Six Sigma Green Belt, MoreSteam University 2013

Courses, Personal Income Tax (CGA), Humber College

Courses, Business Accounting, Fanshawe College

Member, Health & Safety Committee, Fresenius Medical Care, 2015 Present

Volunteer, Parent School Council, Julliard Public School, 2007 2013

Yyyyyy x. yyyyyy

251 Fletcher Dr. | Maple, ON L6A 2Gxxx-xxx-xxxx | abc@xyz.com | linkedin.com/in/kdehaansingh

March 16, 2018

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear [Hiring Agent Name],

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:

  I bring to any project management role years of proven success in various leadership capacities including years of customer service-driven background.

  My experiences thus far have sharpened and refined my interpersonal communication, client service delivery and relationship building skills, as well as my ability to connect seamlessly with stakeholders at all levels.

  I am able to excel under pressure in fast-paced, demanding work environments. I work well as both an independent contributor and valuable cross-functional team member to actively contribute to operations.

  Over the course of my career, I have grown and expanded my levels of expertise in Training, Operations Coordination, Staff Supervision and Strategic Planning, as well as additional practical areas.

  Independent of my practical background, I ve also completed courses, in Business Writing, Conflict Management, Delegating, Personal Income Tax and Business Accounting. I am also certified in Project Management through current employer Fresenius Medical Care and have my Lean Six Sigma Green Belt as well. I am always open to professional development and continued learning.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

Enc. Resume