• Results-oriented Leader with over 10 years of experience driving operational efficiency and increasing sales revenue within fast-paced environments.
• Proven ability to build, train and mentor high performance teams.
• Dynamic interpersonal communication skills, key to rapidly establishing rapport and ensuring overall customer satisfaction.
• Strong organizational skills; well versed in completing administrative functions.

Sprint, Coeur d'Alene, ID 2016-Present

Lead/Store Manager

• Demonstrate strong leadership, sales and organizational abilities while overseeing daily branch operations.
• Utilize excellent customer service skills and product knowledge to continually upsell and drive company revenue.
• Oversee financial operations, including budget management, accounts receivable and accounts payable.
• Ensure high level of customer satisfaction; promote customer retention.
• Leverage company knowledge to provide training and mentoring to newly hired employees.
• Recognized as Top Sales Producer; implemented effective strategies to achieve first place branch performance status within district.

Lowes, Spokane Valley, WA 2013-2015

Department Sales Manager

• Associated responsibilities included scheduling, training, performance management and inventory control.
• Utilized strong product knowledge to continually increase sales revenue and maintain customer satisfaction.
• Implemented highly effective sales strategies, resulting in an increase in annual sales from $2.3M to $5.7M.
• Ensured safety throughout all daily operations.

AFLAC, Lakewood, WA 2011-2012

Account Manager

• Developed innovative sales strategies/solutions to promote company services to 100+ accounts.
• Fostered positive, lasting client relationships.
• Continually grew existing client base throughout various tactics, including networking, social media and cold calling.
• Achieved consistent, on-target revenue delivery via lead identification, qualification and sales pipeline management.

Sears, Spokane, WA 2005-2011

Assistant Store Manager

• Received multiple merit based promotions due to strong leadership, sales and organizational abilities.
• Directed all department activities, including management of 45 employees, training and development and talent acquisition.
• Utilized strong customer service skills to drive sales revenue; continually met and exceeded goals.
• Recognized for increasing profits from $3.6M to $5.7M within 5-year period; transitioned failing store to top of district within 1-year period.

Bachelor of Arts in Prelaw and Human Resource Management, Eastern Washington University, Cheney, WA