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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Profile of Qualifications


  • Results-oriented Leader with over 10 years of experience driving operational efficiency and increasing sales revenue within fast-paced environments.
  • Proven ability to build, train and mentor high performance teams.
  • Dynamic interpersonal communication skills, key to rapidly establishing rapport and ensuring overall customer satisfaction.
  • Strong organizational skills; well versed in completing administrative functions.


Key Areas of Expertise


   Operations Management

   Administrative Functions

   Financial Operations


   Interpersonal Communication

   Training & Development

   Team Building

   Process Improvement

   MS Office Suite


Professional Synopsis


Sprint, Coeur d'Alene, ID 2016-Present

Lead/Store Manager

  • Demonstrate strong leadership, sales and organizational abilities while overseeing daily branch operations.
  • Utilize excellent customer service skills and product knowledge to continually upsell and drive company revenue.
  • Oversee financial operations, including budget management, accounts receivable and accounts payable.
  • Ensure high level of customer satisfaction; promote customer retention.
  • Leverage company knowledge to provide training and mentoring to newly hired employees.
  • Recognized as Top Sales Producer; implemented effective strategies to achieve first place branch performance status within district.


Lowes, Spokane Valley, WA 2013-2015

Department Sales Manager

  • Associated responsibilities included scheduling, training, performance management and inventory control.
  • Utilized strong product knowledge to continually increase sales revenue and maintain customer satisfaction.
  • Implemented highly effective sales strategies, resulting in an increase in annual sales from $2.3M to $5.7M.
  • Ensured safety throughout all daily operations.


AFLAC, Lakewood, WA 2011-2012

Account Manager

  • Developed innovative sales strategies/solutions to promote company services to 100+ accounts.
  • Fostered positive, lasting client relationships.
  • Continually grew existing client base throughout various tactics, including networking, social media and cold calling.
  • Achieved consistent, on-target revenue delivery via lead identification, qualification and sales pipeline management.


Sears, Spokane, WA 2005-2011

Assistant Store Manager

  • Received multiple merit based promotions due to strong leadership, sales and organizational abilities.
  • Directed all department activities, including management of 45 employees, training and development and talent acquisition.
  • Utilized strong customer service skills to drive sales revenue; continually met and exceeded goals.
  • Recognized for increasing profits from $3.6M to $5.7M within 5-year period; transitioned failing store to top of district within 1-year period.



Bachelor of Arts in Prelaw and Human Resource Management, Eastern Washington University, Cheney, WA

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