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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Versatile, results-oriented Strategic Leader with 20+ years of experience in leadership roles within a variety of industries. Advanced experience in improving sales and business development operations along with steadfast listening skills which provide a valuable asset/tool to internal clients and ensures high efficiency levels. Equipped with a significant level of communication and interpersonal abilities with a strong background in effectively fostering positive relationships with internal/external teams.


Key Competencies


Sales/Operations Management Workflow/Process Improvement Contract Negotiation

Fleet Vehicle Management Decision Making/Planning Complex Problem Solving

Productivity/Efficiency Oral/Written Communication Creating Effective Sales Teams


Professional Experience

Ecola Termite & Pest 2016-Present

Operations Manager

  • Direct day to day operations within a fast-paced environment with a focus on increasing productivity and operational revenue
  • Oversaw a group of 6 branches spanning from San Diego to Santa Maria which held over 85 employees and a fleet of over 60 vehicles
  • Design and implement innovative strategies aimed at increasing productivity and provide coaching/training to staff members
  • Identify and contact potential clients within the territory along with obtaining several new lines of business which include insulation, wood repair, and termite bait stations
  • Instrumental in creating a monthly safety meeting, built a commercial sales team, and increased the sales close rate from 39% to over 41% through increasing awareness
  • Successfully increased top line revenue from $8MM to over $8.7MM in addition to increasing profit margins by 4.5%


Terminix International 2007-2016

General Manager/Sales Manager

  • Coordinated daily management and sales logistics within a successful pest control company which centered on leading sales/service operations
  • Developed a complex $22MM operating budgets, oversaw a cross-functional team consisting of 80 employees, and managed a vehicle fleet of 70 cars
  • Managed a group of over 25,000 customers which required diffusing escalated operational situations and increasing customer retention
  • Successfully achieved over 8% YOY growth throughout several branches for a span of 9 consecutive years
  • Awarded positive customer and employee feedback and review results during the annual Voice of the Associates employee survey

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Professional Experience Continued:

Freeman & Son Flood and Fire Restoration 2005-2007

General Manager/Sales Manager

  • Managed operations and sales logistics within a successful flood and fire restoration company which included leading sales and handling staff recruitment/hiring
  • Oversaw the onboarding of new sales staff members, led customer/vendor negotiations, worked closely with flood emergency service companies, and generated an extensive amount of sales leads
  • Successfully designed a quality program which compensated service companies for high quality leads in addition to growing the team by 5 Sales Representatives, 9 contractors, and 3 administrative staff members


Labor Ready 2000-2004


  • Oversaw internal administrative and operational logistics which included developing budgets, processing staff payroll, and leading accounting/collections operations
  • Generated qualified leads using prospecting and promotional activities which increased the customer base by 400 customers over 4 years
  • Successfully reduced customer complaints by 73% and significant reduced the turnover rate from 71% to 12%


United Facility 1999-2000

Western Division Sales Manager

  • Supervised sales logistics within the organization which included leading a team of 12 Sales Representatives throughout a group of 8 states
  • Successfully generated a $1.2MM increase in sales through the development of positive communication strategies


Can Am Corp 1991-1999

General Manager/Sales Manager

  • Facilitated daily business operations within a wholesale business that was losing up to $50K per year at time of hire
  • Designed and implemented new delivery routes/times which increased efficiency, oversaw accounting operations, and negotiated vendor contracts
  • Successfully reduced turnover from 60% to 15% due to increasing Sales Rep. commissions in addition to rewarding top sales performers
  • Increased sales from $390K to over $4.4MM which resulted in obtaining a profit margin of 38%




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