Yyyyyy x. yyyyyy

Versatile, results-oriented Strategic Leader with 20+ years of experience in leadership roles within a variety of industries. Advanced experience in improving sales and business development operations along with steadfast listening skills which provide a valuable asset/tool to internal clients and ensures high efficiency levels. Equipped with a significant level of communication and interpersonal abilities with a strong background in effectively fostering positive relationships with internal/external teams.

Sales/Operations Management Workflow/Process Improvement Contract Negotiation

Fleet Vehicle Management Decision Making/Planning Complex Problem Solving

Productivity/Efficiency Oral/Written Communication Creating Effective Sales Teams

• Direct day to day operations within a fast-paced environment with a focus on increasing productivity and operational revenue
• Oversaw a group of 6 branches spanning from San Diego to Santa Maria which held over 85 employees and a fleet of over 60 vehicles
• Design and implement innovative strategies aimed at increasing productivity and provide coaching/training to staff members
• Identify and contact potential clients within the territory along with obtaining several new lines of business which include insulation, wood repair, and termite bait stations
• Instrumental in creating a monthly safety meeting, built a commercial sales team, and increased the sales close rate from 39% to over 41% through increasing awareness
• Successfully increased top line revenue from $8MM to over $8.7MM in addition to increasing profit margins by 4.5%

• Coordinated daily management and sales logistics within a successful pest control company which centered on leading sales/service operations
• Developed a complex $22MM operating budgets, oversaw a cross-functional team consisting of 80 employees, and managed a vehicle fleet of 70 cars
• Managed a group of over 25,000 customers which required diffusing escalated operational situations and increasing customer retention
• Successfully achieved over 8% YOY growth throughout several branches for a span of 9 consecutive years
• Awarded positive customer and employee feedback and review results during the annual Voice of the Associates employee survey

Yyyyyy x. yyyyyy

• Managed operations and sales logistics within a successful flood and fire restoration company which included leading sales and handling staff recruitment/hiring
• Oversaw the onboarding of new sales staff members, led customer/vendor negotiations, worked closely with flood emergency service companies, and generated an extensive amount of sales leads
• Successfully designed a quality program which compensated service companies for high quality leads in addition to growing the team by 5 Sales Representatives, 9 contractors, and 3 administrative staff members

• Oversaw internal administrative and operational logistics which included developing budgets, processing staff payroll, and leading accounting/collections operations
• Generated qualified leads using prospecting and promotional activities which increased the customer base by 400 customers over 4 years
• Successfully reduced customer complaints by 73% and significant reduced the turnover rate from 71% to 12%

• Supervised sales logistics within the organization which included leading a team of 12 Sales Representatives throughout a group of 8 states
• Successfully generated a $1.2MM increase in sales through the development of positive communication strategies

• Facilitated daily business operations within a wholesale business that was losing up to $50K per year at time of hire
• Designed and implemented new delivery routes/times which increased efficiency, oversaw accounting operations, and negotiated vendor contracts
• Successfully reduced turnover from 60% to 15% due to increasing Sales Rep. commissions in addition to rewarding top sales performers
• Increased sales from $390K to over $4.4MM which resulted in obtaining a profit margin of 38%