Leader, Trainer, Team Builder, Law/Regulations/Procedure/Agreements/Precedents Review, Criminal Investigation, Research, Information Compilation, Electronic Database Utilization, Background/Record Checks, Passport/Visa Fraud, Passenger/Vehicle/Shipment Screening, Unauthorized Entry to CONUS Prevention, Administrative/Operations/Technical Acumen, Performance/Productivity Excellence, Stakeholder Relationship Development, Workload Prioritization, Goal/Deadline Achievement, Report Authorship, New Employee Mentorship, Innovative Thinking, Problem Resolution, Team Members/Peers Support and Leadership, Oral/Written Communication, Windows 98 / ME / 2000 / XP / Vista, WordPerfect, Microsoft Office Suite/Publisher; Internet Explore; Netscape Navigator; Lotus 123

August 2016 - Present

Department of Veterans Affairs

Network of Contracting (NCO1)

Augusta, ME

Hours Worked per Week: 40

Salary: N/A

Supervisor: Gerald Jacobs Phone xxx-xxx-xxxx , x.5711 May Contact: N/A

Director s Secretary

Provide exceptional support for Director of Contracting as lead office assistant to Director/Deputy Director, with comprehensive responsibilities for assuring smooth flow of written/oral communications and time commitment/data/special project follow-up. Continually receive large amounts of department directives/handbooks/information letters/other official information and handle/disburse appropriately.

Effectively develop/maintain multiple office systems, travel procedures and special project communication, performing any needed changes to ensure smooth work/information flow; also ensure that files include all needed documentation to support daily requirements and provide historical background and as well as information needed for potential future requirements.

Regularly work with contracting/personnel information; compile/organize data from field programs not available through established/real-time systems, and as needed establish new data collection processes for program evaluation. Interface collaboratively with other VA offices/government agencies/contractors, prepare bulletins/procedures and consistently support other individuals with program development.

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Responsibilities include preparing correspondence/graphs/logs/reports, editing all materials to assure proper grammatical usage and that suspense dates are met; utilize VA-appropriate format for documents and distribute originals/copies in adherence to organizational policy. Oversee time/attendance records, account for all leaves of absence assuring compliance with applicable policies/regulations; maintain currency with all regulations regarding time and attendance.

Additional taskings include facilitating meetings for NCO; arrange video as well as standard conference calls, record meeting minutes, gather data, prepare travel arrangements, generate reports/memoranda and develop spreadsheets/graphs/presentations. Also track reports for Service Area Office and VHA Central Office, among other offices, and assure timely submittal to appropriate office.

Regularly participate in training for Government Purchase Card (GPC); reconcile monthly purchases and procure needed office supplies. Assist with all travel activities including site visits to field facilities and other venues, provide support for appearances before Veterans groups and other crucial committee meetings/seminars/professional development and education activities. When developing travel planning, utilize insightful judgment regarding staff priorities, program plans, available time and budgetary constraints.

With a focus on increasing NCO effectiveness, take initiative to modify procedures when needed, recommending changes in various administrative policies; instruct personnel regarding any changes in procedures/administrative policies. Also handle incoming telephone communication for Director, manage Director s schedule/calendar, and schedule meetings with customers/contractors, consistently assuring positive interaction with various government and contractor personnel. Respond to requests for information or any needed materials in Supervisor s absence and regularly contribute recommendations/ideas/comments directed toward improving organizational effectiveness, assuring maintenance of positive, supportive and professional demeanor while continually supporting all team efforts.

October 2013 Present

athenaHealth, Inc.

Belfast, ME

Hours Worked per Week: 40

Salary: N/A

Supervisor: Paul Harding Phone: 207.323.7321 May Contact: N/A

Client Support Customer (CSC) Analyst

In this assignment delivered strong support/service to clients via telephone/email while working in a fast-paced, demanding environment; rapidly gained expertise in organizational processes/procedure and responded to inquiries, including diagnosing multiple, complex software issues and providing clear direction to end-users. Successfully developed time management proficiencies while continually multi-tasking to assure completion of assignments and responsibilities.

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May 2015 August 2016

Department of Veterans Affairs

Augusta, ME

Hours Worked per Week: 40

Salary: N/A

Supervisor: Corey Wilson Phone xxx-xxx-xxxx , x.6668 May Contact: N/A

Corey Vail Phone xxx-xxx-xxxx , x6669 May Contact: N/A

Advanced Medical Support Assistant

Skillfully collaborated/communicated/prioritized work orders to meet crucial deadlines while assuring adherence to established processes/procedures/regulations; regularly utilized strengths in tactful oral as well as written communications toward achieving program objectives, including preparing multi-formatted reports and presenting data to multiple organizational levels. Continually employed in-depth knowledge of technical healthcare process regarding access to care and checked patients in/out of facilities; also, in a clinic management role, utilized reference sources, excellent decision-making and team empowerment to resolve issues, and consistently applied knowledge of policies/procedures as well as medical terminology utilized by clinicians.

Specific assignments during tenure included scheduling appointments utilizing Electronic Wait Lists, providing proper patient communication and follow-up, assuring supervisor was kept apprised of any difficulties with clinic access, and reviewing active/pending consultations, Electronic Wait List, Recall List and communications on a daily basis to ensure accuracy and appropriate disposition.

June 2009 May 2013

Department of Homeland Security

Sandy Bay Township, ME

Hours Worked per Week: 40

Salary: N/A

Supervisor: Scott Rivas Phone: 207.668.3711, x4275 May Contact: N/A

U.S. Customs and Border Protection (CBP) Officer

Effectively performed law enforcement/security duties including monitoring/inspecting travelers as well as ships/aircraft/vehicles/commercial trucks entering/departing from U.S., with a focus on meeting goals of Department of Homeland Security to prevent terrorists/weapons, illegal drugs, contraband and illegal aliens from entering U.S. Received cross-training to perform other actions at ports of entry including enforcing federal laws/regulations covering immigration, revenue/trade and agriculture.

Was armed and uniformed law enforcement officer, with authority to arrest law-breaking individuals; also interfaced with border patrol agents and other law enforcement offices and maintained continual awareness of any terrorism activities and related weaponry. Continually assured compliance by import/export products with prevailing laws/trade agreements and placed strong focus on maintaining safety of national borders.

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December 2007 MONTH 2012

Century 21 Moose Country Realtors

Greenville, ME

Hours Worked per Week: 15

Salary: N/A

Supervisor: Joseph Diangelo Phone: 207. 695.3731 May Contact: N/A

Associate Broker

Skillfully performed wide array of real estate sales-related taskings including property title searches, facilitating buyer/seller meetings, locating properties for sale, assisting in determining competitive market pricing and assuring all contractual details were achieved prior to sale closing. In this assignment developed exceptional skills in written/oral communication, negotiation and problem solving; additionally became skilled in identifying areas within properties in need of repair. For organization provided word processing, filing and dealing with potential clients telephonically.

As an Associate Broker, a major goal was to obtain contracts from sellers to represent the sales of their property. Responsibilities included appraising property values, arranging financing matters and title searches, reviewing contracts, developing comparative pricing with similar properties and serving as a negotiator between buyers/sellers concerning multiple details of agreements/contracts.

Also generated detailed lists of properties, maintained currency in all real estate laws/tax regulations/local economics/fair housing laws, regularly reviewed work of loan officers/attorneys/other involved professionals to ensure proper completion, and held comprehensive responsibilities for all real estate office operations.

February 1999 June 2009

Bishop s Motel

Jackman, ME

Hours Worked per Week: 35

Salary: N/A

Supervisor: Glenn Bishop Phone: 207. 668.3231 May Contact: N/A

Front Desk/Housekeeper/Bookkeeper/Assistant Manager

Expertly directed all daily operational functions for facility/staff, and managed all financial and budget aspects of company, including forward planning based on historic revenues and P&L.. Planned/directed hotel services, i.e. guest reception, reservations, food/beverage operations and housekeeping, and continually served as role model for staff performance, demonstrating optimal methods for providing highest levels in guest service.

Other responsibilities included promoting/marketing hotel, analyzing sales, setting/achieving sales and profit goals, training/monitoring staff, developing work schedules, remediating any guest complaints/issues, and overseeing facility maintenance and security. Also purchased supplies, inspected facility, reviewed services to ensure meeting/exceeding of expectations, and continually ensuring compliance with all licensing laws and health/safety regulations.

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Husson College, Bangor, ME

Bachelor of Science in Nursing; currently pursuing

GPA: 3.82

Semester/Credit Hours: N/A

Certified Nursing Assistant

Certified, 2013

CPR Certified for Adults and Infants

Certified, 2013

Federal Law Enforcement Training Centers (FLETC), Glynco, GA

Certificate, 2009

FLETC, 2009

Physical Fitness Award for Outstanding Achievement in Physical Fitness Training with Customs and Border Protection