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Proficient, accomplished Operations Director seeking to apply exhaustive customer service, operations management, problem resolution and personnel leadership to a rewarding new role in Executive-Level Guest Services & Sales.
More than eight years of experience in customer service, communication, office management, operations oversight, organizational collaboration, documentation, regulatory compliance and staff leadership.
Holder of BS degree in Computer Science.
Expert in SAP, QuickBooks and MS Office Suite software applications.
Ensure provision of superior guest service to generate strong repeat business.
Adept & experienced in collaborating with diverse clientele to successfully attain program targets, parameters & other criteria.
Office Manager, RJ Mann, Williston, ND 2017 - Present
Diligently ensure punctual, accurate processing of equipment and supply orders for oil rig operations.
Knowledgeably communicate with various parties and author detailed quotes & invoices for existing and prospective clients.
Inside Sales & Administrative Agent, Hess/Contracting Distribution Now, Tioga, ND 2016 - Present
See entry for RJ Mann immediately above, as duties and responsibilities were identical.
Regional Manager, Clean Freaks Corporation, Tioga, ND 2015 - 2016
Prepared employee schedules for multiple job sites and conducted payroll & personnel data entry.
Effectively assessed materials consumption, placed supply orders and drove punctual distribution to job sites.
Oversaw & distributed account keys and inspected job locations to ensure client satisfaction.
Office Manager, Kreative Steps, Las Vegas, NV 2014 - 2015
Authoritatively directed clinical staff engaged in providing behavioral health treatments.
Continually monitored BST & PSR case documentation and provided NPI registration to employees.
Skillfully collaborated with Clinical Directors regarding Pars.
Office Manager, Masterpiece Cuisine, Las Vegas, NV 2013 - 2014
Tasked with ensuring compliance with all state liquor laws and health department regulations.
Lent exhaustive food-preparation knowledge to ensuring guest satisfaction with dishes and beverages.
Prepared detailed personnel schedules & budgets and entered great volumes of critical data.
Crucial driver of company initiatives and director of various banquets & events.
Dispatcher, Life Extension, Las Vegas, NV 2012 - 2013
Efficient driver of company operations and scheduled drivers for maximum efficiency.
Distributed mission-critical information to Dispatchers and prepared detailed operations documentation.
Compiled comprehensive records of operational expenses, including vehicle fuel consumption, repairs, trip information and mileage.
Diligently maintained constant contact with drivers and accurately entered trip data into computers.
Guest Relations Representative & Dispatcher, Papillion Airway, Las Vegas, NV 2010 - 2012
Drove exemplary customer service and skillfully addressed & resolved concerns such as complaints, comments and suggestions.
Provided detailed information regarding efficient routes, policies & procedures to drivers and drove strict regulatory compliance efforts.
Accurately processed invoices, client reimbursements and other financial transactions.
Efficiently registered guests for flights & tours and collaborated with all company departments.
Bachelor of Science - Computer Science, 2017
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